Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best thing I done was get laser eye surgery. Wish I done it sooner. The aftercare is first class and the staff in the livingston store are brilliant. I have felt very well looked after and would recommend it! The only problem I have is a little dry eye but that was to be suspected for the first month while my eyes heal. With the drops I received my eyes are getting less dry and my vision is amazing!”

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Posted 13 years ago

“Went extremely well and my vision was damn near perfect within days of having the surgery and experienced very little discomfort. Everything was clearly explained to me in terms I understood and I have had no major concerns during the whole process.”

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Posted 13 years ago

“Very satisfied with overall experience. Good customer care from consultation process right through to aftercare appointments.”

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Posted 13 years ago

“all staff were kind and helpful and put me at ease”

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Posted 13 years ago

“I cannot tell I have had laser surgery, its just like I have never worn glasses. My eyes healed quickly and it has boosted my confidence. I am 46 and have work glasses since I was a teenager so it is a great new experience.”

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Posted 13 years ago

“its great after surgery my eyes with out spects.i can see things much better.i can drive better with out my glasses.”

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Posted 13 years ago

“I can't remember wearing glasses afterr only three months!”

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Posted 13 years ago

“A month on from surgery and no problems at all, I wish i'd had it done sooner well worth the money!”

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Posted 13 years ago

“It is really great without glasses. I feel more comfortable and very good vision.”

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Posted 13 years ago

“I wish I had laser surgery much earlier. After wearing glasses for most of my life it has been wonderful this summer wearing sunglasses. I can read most things without the need for glasses. I would certainly recommend it to others.”

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Posted 13 years ago

“Extremely satisfied with the professional service of Optical Express with their Lazer eye surgery and aftercare.”

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Posted 13 years ago

“Needed contacts, more a pain in the a**e than anything else, got the treatment and I am over the moon. No pain getting the procedure, and the results are top class. Very happy with the outcome. Should have done it years ago.”

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Posted 13 years ago

“Best decision i've made. No more worrying about how many contact lenses i have to bring with me when i'm going on a trip, no more glasses. I'd definitely reccomend laser eye surgery to anyone considering it.”

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Posted 13 years ago

“I was a little optimistic about having the treatment as I am not too keen on anything to do with eyes but during the treatment I was made to feel extremely comfortable and the aftercare has been fantastic, there was always someone on hand to answer my questions and I would definatley recommend this treatment to anyone thinking about having it, thank you Optical Express :-)”

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Posted 13 years ago

“When I arrived at the optometrists for my laser eye surgery I was not worried, as the procedure had been explained to me and was only going to take 10 minutes. I am glad it not take long as it felt a little unnerving during the treatment, only beacuse the surgeon is touching your eyes and it is a little uncomfortable due to the pressure that is felt. However it is over so quickly and so worth it. After my surgery my eyes felt fine but my vision was milky, when I got home my eyes felt gritty and uncomfortable and sensitive to light, but I knew this was normal and just went to sleep for a few hours. After which my eyes felt much better and I could watch tv. I could not tell how clear my vision really was until a few days later when they started to heal. I had some problems with dryness on the pupil which made my vision look a little cloudy in my left eye but Joel gave me drops to fix this and within a few days of using it my vision was much clearer. It was only after my week-after eye test that I really knew my vision was better as it turned out it was better than 20/20. I am now very happy with my vision, my eyes are still a tiny bit dry but I had this problem previous to treatment and the eye drops I will fix and prevent this. Overall I am very happy with the whole experience and the staff were all great. Recommended highly!”

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Posted 13 years ago

“very good - happy with everything”

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Posted 13 years ago

“OE made the whole procedure very easy and the outcome was much better than expected. The experience was very easy and explained very clearly. The only negative was I had to insist on and a 4 day post opp visit as none were left at the time”

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Posted 13 years ago

“would recommend in the blink of an eye”

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Posted 13 years ago

“I had the laser lasik treatment in 2009 on my both eyes. At the beginning it was so clear i could browse and read without glass. But now slowly it is going back to pretreatment stage.I am starting to use glass for browsing,reading and hopping perhaps tomorrow morning can be better like 2009.”

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Posted 13 years ago

“Having struggled with wearing varifocals and all types of contacts lenses to correct my vision its now great to be ready to see from the moment I wake up! Thanks Vision Express.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,217 reviews