Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wore spectacles for 40 years before opting to have Laser Surgery. I am delighted with the results and the freedom from having no more spectacles is unbelievable! I was a bit apprehensive before the treatment but I'm so glad I went ahead with it.”

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Posted 13 years ago

“I was very nervous about having laser eye surgery however the surgery itself was so straight forward and easy that I was pleasantly surprised. My eyesight as a result is absolutely amazing - it is better than I expected and better than when I wore glasses. My confidence has improved and I feel happier. I would recommend this surgery to anyone.”

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Posted 13 years ago

“Quickly arranged and had friendly staff. The surgeon was great and i can feel confident to recommend him personally to others. All follow ups are useful. I feel very happy having super vision, never could dream it could happen till I tried it!”

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Posted 13 years ago

“My only regret is that I didn't do this years ago. My confidence in all matters, even non sight related, has sky rocketed as a result of undergoing this procedure. I have already convinced two of my close friends to undergo laser surgery and they will both be using Optical Express to do it. Thank you.”

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Posted 13 years ago

“great, enjoying my life without glasses thanx to optical express”

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Posted 13 years ago

“being seen on time is very important, when you have to get away from your work desk and back there. I have always been friendly welcomed and seen withing 5min. it gave me confidence in the company and their way of professional working.”

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Posted 13 years ago

“I do not regret having the surgery done at all - it is the best spent money I have ever spent. I would recommend everyone to at least look into having it done (if they need to, that is) and just weigh up their options.... Its soooo worth it!”

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Posted 13 years ago

“Generally, the surgery itself, the staff, the stores and the results have exceeded my expectations. I have always felt looked after and welcome - and the results were outstanding. Can't ask for more than that!”

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Posted 13 years ago

“The level of care and understanding it outstanding from Optical Express. My confidence has gone through the roof in my day to day life. Can not thank you all enough.”

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Posted 13 years ago

“Having the surgery has given me the freedom I wanted from glasses and contact lenses. Not only do I have the freedom I have better qulaity of vision too. I would recommened Optical Express and laser surgery to anyone I know.”

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Posted 13 years ago

“this is the best thing i have ever had done. i wish i had had it done years ago”

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Posted 13 years ago

“The aftercare from the staff is very good. they having a calming effect and answer any of your questions. I'm still finding my eyesight is improving after 1 month of my procedure and I would recommend it to everyone”

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Posted 13 years ago

“OPTICAL EXPRESS HAVE BEEN VERY HELPFUL AND LOOKED AFTER ME VERY WELL. ALTHOUGH MY EYESIGHT IS TAKING LONGER THAN EXPECTED TO STABLISE THE STAFF HAS BEEN FANTASTIC”

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Posted 13 years ago

“Brilliant. I am free of glasses and so much more confident. I like to show off that I can read the subtitles on the TV.”

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Posted 13 years ago

“I am extrememly happy with my vision after having laser , it is lovely to be able to get up and go in morning no more contact lenses and no more uncomfortable eyes, Thanks.”

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Posted 13 years ago

“It was a very quick and easy procedure which has made a massive difference to how I live my life, the ease of not having to wear glasses is amazing and I now own so many sunglasses! before I could only ever have perscription ones so it is lovely to have a choice. I can only echo the same comments as so many others..."Why did I wait so long to have it done"”

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Posted 13 years ago

“the customer service is perfect,I wish that every one was like this. Optical Express is a example for other clinics”

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Posted 13 years ago

“I was unsure wether to have one or two eyes lasered, the surgeon was very helpful. I ended up just having one eye done which I found very strange at first. The optician has been very encouraging told me to give it 3 months.I am now getting used to it. All the staff have been very friendly.”

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Posted 13 years ago

“Completely satisfied with everything.”

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Posted 13 years ago

“Quick easy procedure, Worth having done.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,217 reviews