Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was something that I had considered doing when I reached 40...but scared myself away from making the decision. A few years later, I plucked up courage to have the laser surgery and have been absolutely impressed with the end results. The surgery itself was absolutlely fine. The recommendation of going straight home to bed is definitely recommended - makes the uncomfortableness of weaping eyes easier! The Optical Express aftercare service has been excellent. 5 stars! ***** Brilliant.”

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Posted 13 years ago

“From start to finish experience has been better than thought. Treated well and regular check up enabled me to ask questions and watching TV etc is much clearer to the extent of HD quality. Everyday activities are are better and driving without glasses feels better. Thanks for your help!”

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Posted 13 years ago

“Why didn't i do this years earlier, totaly changed how i do every thing in my life, Fab.”

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Posted 13 years ago

“Recommend eye surgery 100% .”

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Posted 13 years ago

“everything went according to plan no pain at all, marvelous improvement to vision”

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Posted 13 years ago

“Easy and pain-free with excellent customer service.”

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Posted 13 years ago

“I would highly recommend laser eye surgery as it has improved the quality of life no end. I do not constantly worry about having my glasses or contact lenses with me and can enjoy more sports than ever. The payment plan makes it as affordable as say paying for contact lenses on a monthly basis. The quality of vision is far better than I expected it would be.”

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Posted 13 years ago

“The staff at Optical Express, and I mean every single member of staff, are truly gems. Everyone is extremely courteous and professional. Time is taken in every stage of the treatment. And the treatment itself has totally transformed my life, better than 20/20 vision after 1 week and no pain or discomfort.”

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Posted 13 years ago

“People kept on saying I should have laser eye and from the moment I 'took the plunge' and went for a consultation I've been so pleased with Optical Express. It's amazing!! I've been pushing everyone I know who wears glasses and lenses to have the same thing done. I used Optical Express on a recommendation and will definitely being recommending them myself from now on.”

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Posted 13 years ago

“i have never had a vision like that in my whole life, the surgery done a good job. i am very happy with the results and i recomend it to everyone, you wouldnt regret it!”

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Posted 13 years ago

“Much easier than expected, no pain and no problems. Vision much better than I ever thought it could be. Wish I had done it sooner.”

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Posted 13 years ago

“Professional, friendly staff, quality service with outstanding results. I would recommend this to anybody that is thinking about it. It has improved my life so much. Very happy.”

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Posted 13 years ago

“Very happy with the service provided. Staff are always kind and accomodating.”

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Posted 13 years ago

“I was very happy with the surgery, my eyes recovered alot quicker then I expected, and was less painfull then i ever imagined. I am amazed at how easy it is to fix someones eyesight after all the years of wearing glasses”

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Posted 13 years ago

“have had no problems with optical express had a pleasant visit on all occasions. very happy with the quality of my eyes now. waiting times are about average and get acknowledged when enter the store.”

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Posted 13 years ago

“Overall I'm very happy with the decision I have taken to have laser eye surgery. Optical Express have been very professional and accommodating where required and I would happily recommend any of my friends and family to avail of their services. The after care service is a fantastic value add to the whole laser eye surgery experience and proved to be invaluable when I required immediate assistance to tend to an unforeseen issue. Optical Express have proven to be efficient, reliable, professional and genuinely invested in delivering the best experience possible.”

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Posted 13 years ago

“I have had an excellent experience with Optical Express. I was astigmatic and have worn lenses and glasses for 18 years but now I can see perfectly. Beeing free of lenses and glasses is an amazing feeling and it is great to set off in the car in the mornings and not have to worry about putting my lenses in so I can see to drive! I had the Wavefront laser surgey which was over in under ten minutes and was completely painless - it wasn't even uncomfortable. The surgery wasn't cheap but it was genuinely worth every penny. The staff at Optical Express have been very professional and, apart from dry eyes now and again, I have no complaints. Thank you!”

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Posted 13 years ago

“very good”

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Posted 13 years ago

“I'm very pleased with the results of the surgery, all turned out better than I could've hoped, I was well looked after before during and continue to be after the treatment, I would definitely suggest to others to go for it.”

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Posted 13 years ago

“I had put this surgery off for quite some time. I am now kicking myself that I did not do it sooner! I'm so pleased with the results and took great pleasure in throwing away my contact lenses! I would recommend this to any of my friends. If they too are putting it off I would tell them not to wait a minute longer.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,217 reviews