Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,222 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For 3-4 days discomfort the end results are 100% worth it - would recommend this to anyone, totally changed my life - thank you!”

Helpful Report

Posted 13 years ago

“A friend of mine had laser eye surgery with Optical Express about the same time as I was thinking over the pro's and con's of surgery. I decided, after her protestations of how wonderful it was, to have a consultation. I had to wait a while for my surgery due to being in another part of the country for University, but was counting down the days. The surgery itself was not the most comfortable experience but the results cannot be argued with. It took a while for the realisty to sink in, and I appreciated it most being able to see the clock and recognise my mother in the swimming pool!! My eye sight is brilliant now, and I love not having to rely on glasses and contact lenses. Its a totally new lease of life, and I am so glad I went through with it!!”

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Posted 13 years ago

“Although researching into any potential procedure is a good idea I now realise that too much research can be a bad thing. Inparticular watching videos on youtube terrified me to the point of having second thoughts. The whole procedure was so quick and pain free I now wish id had it done years ago. My quality of life has improved dramatically and I am now able to participate in my hobbies without the burden of having to wear my glasses. Although the procedure can appear costly, I feel it is an investment in my future :) thankyou”

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Posted 13 years ago

“I literally wake up every day, seeing the details of clouds and tiny details on leaves of the trees every morning. It surprises me the clarity and quality of vision that I now had- and I can't believe how I managed before! Hopefully I'll no longer have frown lines on my forehead from constantly trying to squint and instead, I'm actually seeing people calling me from a distance, long-time away from not realising I was ignoring all my friends. Optical express have been brilliant, always helpful”

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Posted 13 years ago

“The proceedure was so much quicker than I expected and I couldn't feel a thing. Staff were very friendly and reassuring. I am so happy with my vision now and not needing glasses or contactlenses makes life so much easier.”

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Posted 13 years ago

“This was something that I had considered doing when I reached 40...but scared myself away from making the decision. A few years later, I plucked up courage to have the laser surgery and have been absolutely impressed with the end results. The surgery itself was absolutlely fine. The recommendation of going straight home to bed is definitely recommended - makes the uncomfortableness of weaping eyes easier! The Optical Express aftercare service has been excellent. 5 stars! ***** Brilliant.”

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Posted 13 years ago

“From start to finish experience has been better than thought. Treated well and regular check up enabled me to ask questions and watching TV etc is much clearer to the extent of HD quality. Everyday activities are are better and driving without glasses feels better. Thanks for your help!”

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Posted 13 years ago

“Why didn't i do this years earlier, totaly changed how i do every thing in my life, Fab.”

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Posted 13 years ago

“Recommend eye surgery 100% .”

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Posted 13 years ago

“everything went according to plan no pain at all, marvelous improvement to vision”

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Posted 13 years ago

“Easy and pain-free with excellent customer service.”

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Posted 13 years ago

“I would highly recommend laser eye surgery as it has improved the quality of life no end. I do not constantly worry about having my glasses or contact lenses with me and can enjoy more sports than ever. The payment plan makes it as affordable as say paying for contact lenses on a monthly basis. The quality of vision is far better than I expected it would be.”

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Posted 13 years ago

“The staff at Optical Express, and I mean every single member of staff, are truly gems. Everyone is extremely courteous and professional. Time is taken in every stage of the treatment. And the treatment itself has totally transformed my life, better than 20/20 vision after 1 week and no pain or discomfort.”

Helpful Report

Posted 13 years ago

“People kept on saying I should have laser eye and from the moment I 'took the plunge' and went for a consultation I've been so pleased with Optical Express. It's amazing!! I've been pushing everyone I know who wears glasses and lenses to have the same thing done. I used Optical Express on a recommendation and will definitely being recommending them myself from now on.”

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Posted 13 years ago

“i have never had a vision like that in my whole life, the surgery done a good job. i am very happy with the results and i recomend it to everyone, you wouldnt regret it!”

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Posted 13 years ago

“Much easier than expected, no pain and no problems. Vision much better than I ever thought it could be. Wish I had done it sooner.”

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Posted 13 years ago

“Professional, friendly staff, quality service with outstanding results. I would recommend this to anybody that is thinking about it. It has improved my life so much. Very happy.”

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Posted 13 years ago

“Very happy with the service provided. Staff are always kind and accomodating.”

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Posted 13 years ago

“I was very happy with the surgery, my eyes recovered alot quicker then I expected, and was less painfull then i ever imagined. I am amazed at how easy it is to fix someones eyesight after all the years of wearing glasses”

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Posted 13 years ago

“have had no problems with optical express had a pleasant visit on all occasions. very happy with the quality of my eyes now. waiting times are about average and get acknowledged when enter the store.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,222 reviews