Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I spent a year thinking about having the treatment, and i was very nervouse. My life has greatly improved after the treatment. Time saving and pleasure in wearing make-up. best money i have spent.”

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Posted 13 years ago

“Very friendly competent staff. All questions answered no problem. Very satisfied wtih experience. Great result. Wonderful follow up care.”

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Posted 13 years ago

“All in all it was a very good experience havnig the surgery done. I would certainly get it done again. My eye sight is much better then it was with my glasses. I did have a little amout of dry eye afterwards but this is normal.. But i would advise anyone thinking of doing it to just do it.. Its a whole new life without glasses..”

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Posted 13 years ago

“I decided on laser eye surgery and I have to say it was one of the best moves i could make, my prescription was -7.25 in both eyes and I now have better than 20/20 vision! Having worn glasses since I was 5 years old and contact lenses since I was 15 this has been an absolute pleasure to have this sugery and to enhance the quality of my life! Many thanks to all the staff at optical express its been a pleasure!”

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Posted 13 years ago

“For the past 15 years I have been wearing contact lenses. This brought in a huge amount of hassle as it lead to dry gritty eyes. Having done laser eye surgery I dont have to wake up in the morning worrying about wearing contact lenses. It saves me alot of time and now I can carry on with certain sports and activities without having to worry about my contacts moving or falling out. Overall I am extremely happy! It was money well spent!.;))”

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Posted 13 years ago

“fab so glad i had it done and i will tell all my friends to come here if they need it.”

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Posted 13 years ago

“I didnt like the surgery itself it was horrible and scary but overall im glad i had it done it was worth every second. I would recommend it to everyone its a live changing experience.”

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Posted 13 years ago

“easy,quick and almoust painless. The laser treatment was in shopping centre, easy to get there. The treatment it self was very quick, bit confusing, because you can see everything, not painfull at all thou. Money worth spending 100 % Dont have to worrie not to forget glasses anymore, brilliant!”

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Posted 13 years ago

“I was not very decided to undergo laser surgery, but my partner encourage to do so. Now I thanks her, no more hassles with contact lenses or looking for my glasses when I wake early in the morning or when preparing my luggage to go for holidays. Only a couple days of discomfort after surgery, and photosensitiveness for a week, but after this, everything went much more better and after weeks you don't remember when you had the surgery. I would recommend it to anybody who have doubts to have laser surgery or not.”

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Posted 13 years ago

“Before having laser treatment my vision was very very poor and without the aids of contact lenses or glasses i was virtually blind. Since having my laser surgery i feel like i have purchased a new pair of eyes and feel like my old life of messing around with contact lenses in the morning or at night is a million miles away. Overall i'm very very happy!!”

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Posted 13 years ago

“I've always wanted to become an RAF pilot but always thought my sight would never allow me to fulfill the dream. Now I have far better vision and I can start the early processes of applying. Without the procedure there wasn't a chace I would get accepted, now I have better eyesight than a lot of the other guys applying.”

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Posted 13 years ago

“I was late for my very first appointment, it was surgery day and very busy, however the receptionist gave me a later appointment that day. It was suggested to me I just have the one eye done as I only needed glasses for driving. To mimick potential results of mono surgery I was fitted with contact lense in one eye that day for a week, then it was removed. This all went very well. The actual surgey day was fast, extremely professional and I knew from the moment I entered Optical Express for the first time I was in safe hands. Every staff member I encountered gave me the best personal service. Julianne Smyth was particularly helpful when, me having misplaced my credit agreement, prited off copies for me at the store - all thes when the store was busy and I am sure she had better things to do! Overall Optical Express provided a really 'feel good' experience and I cannot recommnend it highly enough. My eyesight is absolutely perfect!”

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Posted 13 years ago

“my eyesight was extreamly poor and within minutes of having the sugury i could notice the difference, i now have perfect vision and i have no issues with my sight at all, i would recoment the surgury to everyone as it makes life so much easier. overall i could find no fault with anything as everything went smoothly and was explain beforhand.”

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Posted 13 years ago

“I have found the experience very pleasing overall and am pleased not to have to wear glasses for at least a few more years”

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Posted 13 years ago

“Wish I had Laser Eye Surgery sooner - money well spent!!”

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Posted 13 years ago

“although woried about surgery everthing was explained and went to plan with excellent follow up service made experience very easy wish i had done it years ago”

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Posted 13 years ago

“Right from my first consulation through to my 1 month check, everyone I've spoken to and seen has been professional, friendly and supportive. My eyesight is great now and I am so pleased that I finally had surgery. I don't regret a thing except maybe waiting so long.”

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Posted 13 years ago

“super service great treatment easier than having a check up at the dentists Quick recovery super results and aftercare service (Reccomended)”

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Posted 13 years ago

“Been wearing glasses for the past 7 years or so and after the surgery i am so glad that i won't need to wear them again for a very long time. Getting the surgery also made it a lot easier for me to go to gym and go out to the nightclubs. Thanks Optical Express!”

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Posted 13 years ago

“Totally awesome, the whole process was easy, staff were brilliant and now my vision is bang on. Have already recommended it to friends.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,217 reviews