Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was wearing glasses over 5 years, and always wanted to get rid of them. I accepted this opportunity to make a laser eye surgery. To be honest, I was really scared and worried about surgery. But now I am more then happy, because it has changed my life. I don't need to wear glasses or contact lenses anymore. I can just wake up and go wherever I want, without any discomfort... I would suggest it to everybody who just want be free from glasses, and wasting time on to choose frame etc... It so easy now! Its great! Thank you guys for all hard work and for effort you done fo me! It was pleasure!”

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Posted 13 years ago

“Have/Would recommend Birmingham Optical Express to anyone, fantastic not wearing glasses and get a very good feeling about the staff and place. Would have the surgery here again without a seconf thought if I had to.”

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Posted 13 years ago

“Faultless”

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Posted 13 years ago

“I am more than satisfied with my treatment and the after care service, I would recommend this tratment to my friends and family.”

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Posted 13 years ago

“Excellent result”

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Posted 13 years ago

“so much easier training and racing without prescription glasses”

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Posted 13 years ago

“Absolutely amazing”

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Posted 13 years ago

“fantasic”

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Posted 13 years ago

“Everybody is great! Thank you for your support”

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Posted 13 years ago

“I thought it would be much more difficult. The staff were great and very knowledgeable and the surgery took less time than I thought. I just need my eyes to settle down andbecome less dry now.”

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Posted 13 years ago

“It took me a while to make the decision to have laser eye surgery wondering if it was the right thing to do but it was! I have worn glasses for nearly 30 years. Its not out of vanity that I had it done but for all the small things that some people take for granted like waking up and being able to see the clock without having to search for my glasses and being able to take my son swimming and being able to see him. I never got on with contact lenses and only wore them occasionally for a couple of hours. I would recommend laser eye surgery and would definitely recommend Optical Express. The staff made me feel at ease throughout as I was quite nervous and it was not painful at all. It was over with so quickly. Now I am prescription free!”

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Posted 13 years ago

“Anyone reading this review who is considering Laser Eye Surgery all I would say is do it. I live in Sheffield and had my initial consultation at the clinic in Meadowhall but I had the actual surgery at Manchester. Both clinics were absolutely brilliant. Any questions I had were answered in a way I could understand without any pressure to go ahead. The procedure was explained in full detail. I had the LASIK wavefront surgery and choose to have the mechanical flap rather than a laser flap, at first the thought of the flap been created with a tiny blade made me feel a little sick and I was extremely nervous however the procedure was totally pain free and was complete in less than 10mins, once the drops had worn off my eyes stung a little, the best way I could explain this was I felt like I'd been chopping strong onions, runny eyes and a stinging sensation, my eyes were sensitive towards the bright lights of passing cars so I just kept my eyes closed. By the time we got back from Manchester to Sheffield the sensation had gone and I sat at home watching TV without any problems at all. My vision has never been this good, I feel like I can see everything in permanent HD, it's amazing. I wore contact lenses for 15 years and I can't tell you how much of a relief it is to not have them anymore. I would highly recommend Laser Eye Surgery to anyone and I can honestly say I wish I had done it years ago.”

Helpful Report

Posted 13 years ago

“I made a special journey from France to have the laser eye surgery. I had been thinking about having the treatment before I left the uk, 6 years ago, but I just didn't get round to it. I am glad I left it until I did as I believe the technology has improved. As I was making a special journey, I tried to make specific appointments and booked at London Shaftsbury Avenue and bought train tickets in advance to make sure everything was planned. For my initial consultation I had booked at Cambridge. (Sarah and Paula were really helpful and nothing was too much trouble and answered all my questions.) When I arrived in the uk I found out that Shaftsbury Avenue had been cancelled for my planned surgery day. They did not let me know - I had given them my telephone number and e-mail address and asked them to contact me if necessary. This is my only complaint. I was staying with a friend and luckily she didn't mind altering her plans and driving me to Thurrock Way where I had the surgery. It was brilliant and the team were great. I asked for extra drops in case of dryness, as the person who recommended Optical Express to me told me that she needed lots of drops and to make sure I had plenty. I wasn't waiting for too long before I had the surgery, where I didn't feel any pain or discomfort. There was a bit of discomfort for the first hour, though it was an extremely bright, sunny day and although I wore sunglasses, as advised, the brightness of the sun did trouble my eyes, but I kept them closed and this soon passed. My super improved vision was definitely worth it. The day after the treatment I continued to wear the sunglasses and rested for most of the day and had a few small red spots on my eyes. These soon disappeared. I normally wear sunglasses anyway and continued to as advised. I have had no problems whatsoever, although I did ask for some more "blink" drops, which Cambridge kindly sent to France for me as occaisionally my eyes felt slightly dry. I had a later follow-up appointment at York and the staff there were great too. Now, a year later, all is well and it is great to be able to get out of bed in the morning and just go - no messing around putting lenses in and soaking and cleaning them and I have worked out that the surgery will pay for itself after 5 years, compared to the price I was paying for contact lenses. I enjoy watersports and competitive horse riding and I used to loose my lenses when I jumped fences into water (which proved difficult to negotiate the rest of the cross country course!) and had to wear goggles when swimming and diving. No worries now. I take it for granted now when I look into the distance and can see things perfectly clearly - I have better than 20/20 vision. I would definitely recommend this procedure to anyone having doubts. I am still waiting to recieve the vouchers to give to people so that they can save on their treatment, but the surgery itself is superb. To conclude, regarding my experiences of Optical Express Laser Eye Surgery, the administration can be a bit annoying, but the surgery and medical team are superb. Many thanks Helen Rhys”

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Posted 13 years ago

“Hi I had laser surgery last year.I had been following eye surgery since its infancy many years ago.Now at age 55 with a few savings behind me i decided it was then or never. The procedure from start to end was efficiently handled by all the staff at the clinic.i was well looked after without being fawned over.i was well informed of what was happening (or about to happen)On Op day the surgical team spelled it all out,ie: what the machines do what they sound like so theres no surprises.Operation was quick and painless,granted a little uncomfortable but the results are outstanding So to summarise: A bit expensive,a little uncomfortable but MY God its worth it”

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Posted 13 years ago

“Not cheap because of the treatment required and at 60 I thought a bit of a gamble but, one or the best things I have ever done. They warned me at the clinic that I may have to still wear glasses for reading but that my long vision would be okay. Its over a year now and my long vision took a while to settle but now is perfect and my near sight is far better than expected and I can even read the small print in the contract and certainly dont need glasses. All in all I dont think I could be more delighted and would and do recommend to everybody.”

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Posted 13 years ago

“Fantastic and stress free..... If I would have known how quick,comfortable and easy the surgery was I would have had it done years ago. My eyesight is fantastic and better than I expected and my self confidence has increased too. The staff and after service was brilliant and made the experience comfortable and straight forward.”

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Posted 13 years ago

“I was sick of wearing contacts and just wanted to wake up and see things clearly. I thought the procedure would be too expensive but went in for a chat any way and found that paying it monthly I could actually manage it and Im so pleased I did. I couldn't have had better treatment and care from the staff. It wasn't painful and they explained everything step by step which was really comforting. I cannot tell you how amazing it was the very next day. It seems a cliche but you do feel like you're seeing things in hd. Plus not pulling at my eyes putting in contacts everyday was worth it alone. If you're thinking about it please please don't hesitate get it done. The only uncomfortable part is after when your eyes are really sensitive but i just went to sleep for a couple of hours and it was then fine. I LOVE my new eyes!!!! Get it done, trust me x”

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Posted 13 years ago

“My experience has been predominantly positive - and totally worth it! On the day, last minute nerves (its a laser! in my eye!) were eased by the relaxed atmosphere of the clinic and laid-back attitude of the staff. The fact that most of them are going around with perfect eyesight also helps! And the result...? Within a couple of hours I could see almost perfectly. The healing process was, for me, a little uncomfortable - no paid, just a bit of irritation, probably dry eye. This became more sporadic and now, 7 months on, totally eased. In short, for the freedom laser eye surgery gives you, it is worth any brief discomfort. And Optical Express themselves come highly recommended.”

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Posted 13 years ago

“My eye surgery went like clockwork from the moment i had my first consultation to the day of my surgery,the staff were very nice and friendly they made me feel at ease. The surgeon went through every step with me and made me feel at ease the surgery itself was quick and pain free,i'd thought about surgery for about four years and all i can say is i wish i'd had it sooner what a differance it has made to my day to day life would highly recomend it and the leeds surgery to anyone.THANKS OPTICAL EXPREES.”

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Posted 13 years ago

“Excellent from start to finish , consultation, follow up was first class. On the day of surgery like everyone I was a little nervous but was soon put at ease. I could not believe how quickly the surgery itself was - and if like me previously this is a reason for putting you off - don't !!! It takes literally seconds and is so worth it. Post surgery I felt fine a little discomfort but bring sunglasses and you will be fine I had my surgery in November 2011 and haven't looked back - its a life changer!!!!!”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,217 reviews