Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“having only being 21 and deciding to undergo the procedure wasn't a difficult choice at all, as wearing glasses and lenses for most of my life was such a pest! i havn't looked back since, it really was money well spent and you realise how something so small such as a 10 minute procedure can impact your everyday life.”

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Posted 12 years ago

“i had laser eye surgery”

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Posted 12 years ago

“I am really pleased with my vision post laser surgery and have already recommended Optical Express to many people.”

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Posted 12 years ago

“Very happy with the results as I can now see better than 20/20. I can do more physical and active things without worrying about my lenses falling out or having to take them out. Money well spent!”

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Posted 12 years ago

“I was seen earlier than my appointment time and my experience today has been informative and very helpful. Everyone was pleasant and made me feel comfortable.”

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Posted 12 years ago

“Since the age of 9 I've had to wear glasses, getting new lenses every six months. In the last few years I've not been able to wear contact lenses as much as I liked and I was limited to frames because of the strength of my prescription. Laser treatement became more and more appealing as I came across these difficulties with glasses and contact lenses. Having the treatement done was great - a little bit of discomfort afterwards for freedom of glasses and contact lenses has been well worth it. All the staff have been polite, friendly and supportive the whole way through. I can now see to put on make up, go swimming and don't have to worry about discomfort from contact lenses. It's the best thing I've done and like everyone else, I wish I'd done it sooner.”

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Posted 12 years ago

“very well looked after, excellent quality of service, laser surgery has changed my life for the better, the aftercare from staff was very good and i would recommend anybody to get laser surgery with optical express!”

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Posted 12 years ago

“I would definitely recommend Optical Express to everyone as the care i received both before and after the surgery has been amazing. Staff are very nice, well trained and make you feel very comfortable as they explain what to expect at each stage. thank you thank you thank you!”

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Posted 12 years ago

“very good”

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Posted 12 years ago

“I have to say I wasn't entirely convinced that this was going to work and although I was recommended by other laser eye patients I was still not convinced. The initial consultation was great and provided losts of information about different options of treatment and payment plans. The staff were all friendly and nothing was too much hassle. Would do again if I had to.”

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Posted 12 years ago

“Before I had laser surgery, my poor eyesight was a continuing hinderance on my day to day life. I hated wearing glasses but problems with contact lenses was making it more difficult to wear them as well. Now I don't have to worry! Even after a month a still can't quite believe how good my vision is. The surgery was over within minutes and I could see straight away. I would do i all again tomorrow!”

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Posted 12 years ago

“good great service”

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Posted 12 years ago

“probably the best thing i ever got done in my life i love my new eyesight”

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Posted 12 years ago

“I am 49 year old female who has had to wear glasses since I was 7 years old. My prescription was right eye 3.75 with an astigmatism and 4.25 left eye. After years of considering having laser eye surgery I underwent treatment in August 2012, I am absolutely delighted with the result and wish I had had the confidence to come along years ago. I have received excellent quality of service from start to finish, it has been the best decision I have ever made.”

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Posted 12 years ago

“Having not to wear glasses for me has been life changing. I hated glasses and was always felt uncomfortable with them. It seemed pointless making your eyes up to look pretty to then cover them with a frame. Very happy I done it just wished I had done it years ago.”

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Posted 12 years ago

“I originally wouldnbt recognise people within 20yds of me without glasses, swimming was very difficult with the children and i had to ensure they were never out of my vision. What a great change, being able to see the alarm clock, have a shave and do the simple things in life that I always had to wear glasses for. Simple operation, very quick and no after effects.”

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Posted 12 years ago

“The service provided by Claire Houstin who I saw initially and spoke to several times afterwards was excellent and I would recommend friends to contact her.”

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Posted 12 years ago

“I am so pleased I decided to go ahead with Laser Eye Surgery with Optical Express. I had been thinking about it for some time, and now I've had it done I wonder why I put it off so long. I wish I'd had it done years ago! The surgery is so quick and painless, and the recovery so quick. I would recommend Lase rsurgery with Optical Express to anybody.”

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Posted 12 years ago

“wish i had had it done years ago.”

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Posted 12 years ago

“I am thrilled with the results, it has improved my quality of life ten fold.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews