Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My life is so much easier now without contact lenses or glasses, I always used to forget at least one of the things I needed when going away, now I don't have to worry! I also enjoy being able to see what I's doing when I go swimming. One of the biggest changes is being able to see the clock when I wake up in the night.”

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Posted 13 years ago

“very nice experience alex georger and pretti very helpful best decision ever”

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Posted 13 years ago

“For the first time in as long as I can remember I can see clearly beyond 4 inches in front of my face. I have been wearing glasses since I was 5 so to see myself in the mirror without them was really weird for the first few weeks following surgery. The hardest adjustment for me has been to think of myself as a non-glasses wearer, it was such a big part of my identity. I feel like a new person.”

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Posted 13 years ago

“took a few days to see the full benefits but was well worth the wait. would recomend it to anyone i met.”

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Posted 13 years ago

“I have consistently been well treated her for all of my appointments and I am delighted with my current vision.”

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Posted 13 years ago

“I have been able to do so much more in life where glasses wearing restricted or made things difficult. I can now go horse riding without having to stop due to foggy lenses; see my friends at the other end of the swimming pool and read the television screen without struggling. The whole service has been impeccable and the utmost care has been given to me at all times. Many thanks!”

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Posted 13 years ago

“Having laser eye surgery is the best money I've ever spent. I feel as if someone has turned the world into HD. I can see all the details, and while I thought my vision was good with my contacts, I am amazed now at what I can see. I work on a high level in Canary Wharf, and can see all of London spread out in the distance. I love it! It still surprises me at night that I have this vision and I don't have to take my lenses out. The procedure was so fast that I couldn't believe it, and I even asked the surgeon if he was sure he'd done it right as it was over so fast. I had been expecting pain afterwards, but it was only uncomfortable, and I couldn't believe it when I came back the next day and my vision was better than 20-20. I am delighted and would recommend it to anyone.”

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Posted 13 years ago

“I had no problems at all with the surgery itself, aftercare or any potential customer service issues. My vision is completely improved in so many ways and I'm now finally free from ever having to wear glasses or contact lenses ever again. I recommend Optical Express to anyone considering laser eye surgery!”

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Posted 13 years ago

“well recommended should have done this years ago-thanks”

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Posted 13 years ago

“My care ,so far, as been excellent and I am extremely pleased with the progress since surgery, and my life as changed since the procedure.I am now able to play sports I had previously had to give up and the inconvienence of being a glasses wearer is now gone forever. Thanks Optical Express.”

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Posted 13 years ago

“friendly staff, very helpful”

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Posted 13 years ago

“my overall experience has been aamzing. The customer service i received in and out of the shop was amazing i was made feel valuable. The actual procedure is better than i ever imagined and will impact my life for a long time. So thankyou for all the support i received throughout.I have also recomended the surgery to everybody i know.”

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Posted 13 years ago

“the op was scary if i thought about it but was painless and easy the discomfort after was gone the next day, it the best thing i have done wish id have done it years ago”

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Posted 13 years ago

“everything was ok im happy:)”

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Posted 13 years ago

“definately worth it”

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Posted 13 years ago

“I cannot thank all the staff enough. The whole experience has been great. The OP itself was over far quicker than I expected.”

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Posted 13 years ago

“Although I found the first day after surgery quite painful, the irritation had worn off after 24 hours. Even before then, though, I could tell that my eyesight was perfect. I still occasionally find myself trying to adjust non-existent glasses! I can now go out in the rain and go swimming with my kids and still see where I am going. I have recommended the surgery to everyone who has asked me about it - a little discomfort at the start is well worth it!”

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Posted 13 years ago

“THE WHOLE EXPERIANCE WAS EASY AND PAINLESS.”

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Posted 13 years ago

“After needing glasses for most of my life I thought that there was no point getting my eyes fixed at 36 years old. How wrong could I of been. The smile that randomley reaches across my face every time I touch my face and there are no specs there. Or first thing in the morning not having to reach for my specs. Getting out of the shower and no steamy windows! Like i said, sweet deal.”

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Posted 13 years ago

“Great customer service and results.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews