Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Verry Good overall”

Helpful Report

Posted 13 years ago

“Eyesight is very good now and it's brilliant not having to put in my contact lenses every day. Very pleased with everything.”

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Posted 13 years ago

“The whole experience was seameless from start to finish and the after care has been second to none. I am still struggling to comprehend how something so affordable can have such a mega positive impact on the rest of your life.”

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Posted 13 years ago

“Overall,I found the experience efficient, staff helpful,sight improvement,sporting activity improved. I am completely satisfied with the procedure,the staff were helpful and answered all my questions efficiently and quickly.I am enjoying Sporting activity.No hesitation in recommmending Optical Express.”

Helpful Report

Posted 13 years ago

“I was woried about the surgery as I didnt know what to expect but the staff was great and answered all my questions. The pain after surgery war difficult to bare but lasted only an hour and next day I was like a new person. I am extremely happy about my eyes and the options I have in my life without glasses/lenses. I can do any sport I want and when I drive I dont need to chose between sunglasses and normal glasses. I am very happy”

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Posted 13 years ago

“I feel that the staff at optical express have been professional and friendly, I liked the surgeon that did the operation, he had a calming and professional manner. Although I was no able to have the operation when it was first scheduled, which was frustrating, when it was time to have the surgery done I had no problem with the way that things went on the day. All aftercare appointments have been quick and easy.”

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Posted 12 years ago

“very happy, would recommend to anyone thinking of getting this done. Wish i had it years ago.”

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Posted 12 years ago

“The healing process of Lasek surgery was extremely painful but short term, eventually my sight got better and better until excellent.”

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Posted 12 years ago

“I can only say I wish i had done it sooner”

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Posted 12 years ago

“Its been a life changing opportunity. Im a very happy now can fully enjoy my life .”

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Posted 12 years ago

“i was very satified wit evrything at optical express”

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Posted 12 years ago

“Although I was wary about what to expect the staff here made me feel very comfortable and explained everything thoroughly. The follow-up care is brilliant and the staff are all very welcoming, friendly and helpful. Will definitely be recommending.”

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Posted 12 years ago

“Amazing best thing I've ever done!”

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Posted 12 years ago

“Lazer eye surgery means that I no longer have to worry about contact lenses. sSmall things like being able to watch the telly in bed and waking up in the morning and being able to see are priceless. Definatley worth it. All of the staff at optical express were very kind and put you at ease, during what can be quite a nerve wracking experience.”

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Posted 12 years ago

“The staff at optical express are excellent, very caring and make you feel at ease”

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Posted 12 years ago

“Very happy!”

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Posted 12 years ago

“i was very satisfied and my vision mutch better i will recemment to all my friends many thanks”

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Posted 12 years ago

“excellent from the start on the consultation until present”

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Posted 12 years ago

“Laser Eye Surgery has been a real hit for me, but despite all the consultations, wider reading and recommendations the procedure was more intense and uncomfortable that I expected. Would it change my decision or recommendation - no. The recovery is swift and after a week of intense drops and month of moisture drops freedom is gained!”

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Posted 12 years ago

“All staff involved have been brillaint, even down to me fainting after the procedure! Whether it be on the phone or in store I would like to extand a massive thank you to all staff in the clinics.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews