Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Optical Express were great and take you thourgh the surgery step by step, a life changing experiance and well worth the money.”

Helpful Report

Posted 12 years ago

“I was scared but decided to do surgery. During the procedure i felt no discomfort when having the first eye done however i felt a slight discomfort when doing the second eye. Would i do it again? Yes yes yes and lots more yeses as the benifits far out wayed any discomfort i felt and its great waking up and being able to see without wearing glasses, being able to put on mascara without any difficulty as i needed my glasses to do so before. I love my new eyesight”

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Posted 12 years ago

“EVEN THOUGH HAD A COUPLE OF MINOR COMPLICATIONS OF NOT LIKING THINGS NEAR MY EYES, HIGHLY RECOMMEND THE SURGERY BECAUSE IT HELPS ME WITH MY JOB MAKING IT EASIER TO DO WORK. EASIER WORK AS I USED TO WEAR OVER PROTECTIVE GLASSES WHILST WORKING, NOW I AM NORMAL.”

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Posted 12 years ago

“I am very pleased with the results and after care”

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Posted 12 years ago

“After deciding to have laser eye surgery the results have been better than I expected and the recovery time was very quick and the staff at optical express have been very helpful and would definitely recommend to anyone else to have it done.”

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Posted 12 years ago

“I had LASEK and even though it is a longre healing process, 3 months down h line it's like seeing in HD - amazing. I would absolutely recommend it to anyone 100%.”

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Posted 12 years ago

“very impressed and aftercare is also 100%”

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Posted 12 years ago

“I am very happy with the level of service and care received before, during and after my laser eye surgery. I have had no problems with my vision at all since the surgery and the staff at Optical Express have been more than helpful, and I have not been waiting long to be seen when arriving for my appointments. I would definitely recommend laser eye surgery with Optical Express.”

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Posted 12 years ago

“I really happy not to wear glasses anymore all the time”

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Posted 12 years ago

“laser surgery is ace”

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Posted 12 years ago

“Brilliant”

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Posted 12 years ago

“at first i thought it was going to be painful after the surgey but it was great and no pain and very satisfied with the service. would defo recommend”

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Posted 12 years ago

“From start to finish my whole experience has been excellent with Optical Express, any questions and worries I had before were answered fully and I had complete confidence in their work. Since the treatment it has been like a new life for me, no more contacts going blurring in the evening and I also get extra time in bed in the mornings! Overall I would recommend surgery to anyone who asked and would always recommend Optical Express as the people to go see.”

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Posted 12 years ago

“very happy”

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Posted 12 years ago

“GREAT AFTER 30 YEARS OF WEARING GLASSES TO SEE CLEARLY THE MINUTE YOU OPEN YOUR EYES CANNOT REALLY BE DESCRIBED.”

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Posted 12 years ago

“Even though I didnt have massive eyesight problems just the felling of noticing textures like bricks on buldings or borders of tree leafes make me happy. "I was having lunch with my husband a couple of days after surgery and was mesmerized by a tree and a building opposite to me, my husband was laughing as he has never had eyesight problems so he was very surprised that I never noticed the textures before"”

Helpful Report

Posted 12 years ago

“The surgery was very quick and painless, nurses and surgen were friendly and reasuring. My eyes healed rapidly, the results are wonderful. I think to sum up why to have laser eye i would say the joys are....not having steamed up glasses when its raining outside, to be able to go swimming and see clearly, to be able to read the shampoo bottle in the shower, apply my makeup easily, no ache round the ears or red marks on my nose, no fuss of contact lenses and poking myself in the eye . The only down side is that eyes get tired unlike glasses or contact lenses so sometimes dry or tired eyes can cause blurred vision.”

Helpful Report

Posted 12 years ago

“was very happy with the eye laser treatment, has made my my eye sight perfect and extremely satisfied with the outcome, was better then i expected.”

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Posted 12 years ago

“What a lovely lady at reception, she should work here full time :) Marie her name is”

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Posted 12 years ago

“The staff at optical express were very friendly and talked me through the whole service. The surgery was much quicker and less painful than i anticipated. The after care has also been amazing. I wiuld definitely recommend Optical Express to friends and family.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews