Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have now had both lasik and lasek surgery and it has changed my life after weairng glasses since I was 9 and I am now 52, I wish I had done it before. I now can see really clearly for all long distance and driving. But need to have some glasses for close up fine work e.g. sewing reading small print, but changing the print size on the kindle helps. Both proceedures were a little incomfortable and the dry eyes afterwards, but it was worth it to be glasses free. I noticed this most on holiday when before swimming meant taking lenses in and out or wearing glasses. Trips to the cinema and thertre have been brilliant it just gives more freedom of choice without having to have glasses or lenses”

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Posted 12 years ago

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Posted 12 years ago

“I wish i had done this years ago.”

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Posted 12 years ago

“Before my surgery I was frustrated with wearing glasses, but since surgery it feels like I have never wore them and I have a new eye sight.”

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Posted 12 years ago

“On the day of the op I was nervous like anyone would be. The surgeon Jonathan Carr was very friendly and answered all my questions and put my mind at ease. The experience in the laser suite was amazing, it was like a roller coaster ride,thrilling! It was so facinating how the laser can correct your vision in such a short session of time (30 seconds in my worst eye). The surgeon talked me through every step of the way so I knew what was happening. I would do this again and would highly recommend that other have it done. The results are amazing, I could see the very next day. The advice to get some sleep after the operation should be taken as this helps the eyes to heal and then all the uncomfortable feelings are gone by the time you wake up....absolutely amazing! Thank you to Optical Express.”

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Posted 12 years ago

“I went to Optical express to enquire about laser eye surgery. After the consultion I was told I would need intraocular lens surgery. I was apprehensive at first but was well informed and went ahead. Staff were fantastic for both the intraocular surgery and the laser top up I needed afterwards. The follow-up appointments went really well and the staff were very helpful and informative all the time. Cannot fault anything about my experience with Optical Express”

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Posted 12 years ago

“I am over the moon with my new vision,I can now see for miles and my husband catches me admiring the view from our house in the mornings, which I could never do before. I would highly reccommend laser eye surgery to anyone, I was so nervous about it and there's really nothing to worry about, it's over in a flash and completely painless.”

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Posted 12 years ago

“I am delighted with the results of my laser surgery. Had I known it would be this simple I would have done it a long time ago. I came to Optical Express on the recommendation of a freind and I would happily recommend Optical Express to others. I no longer have to worry about losing contact lenses and having to replace them, I no longer have to spend hundreds of pounds to have my glasses lenses thinned out to fit in stylish frames. It has made a tremendous difference and thanks very much.”

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Posted 12 years ago

“I have got conjunctivitis, and managed to get an appointment at very short notice and was given antibiotic eye drops today, so very satisfied. I am very happy with the results of my surgery and would recommend it to anyone. My sight is better than expected and have had no problems.”

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Posted 12 years ago

“my experience with my eye laser was the best thing ever .because i do not have to put glasses on for every day use no more steaming up when walking in rooms .Thankyou so much Optical Express”

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Posted 12 years ago

“I could not see at all without glasses - was -6.5 left eye.”

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Posted 12 years ago

“I've always wanted to have laser surgery, even though it did scare me at first. Optical Express were very helpful throughout the process leading to the surgery and after, which is really needed when dealing with something as senstive as your eyes. I would recommend Optical Express to family and friends.”

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Posted 12 years ago

“I have had laser eye surgery for the third time and have been very pleased with the level of care I received. The staff have all been very helpful, attentive and friendly and made the experience much more bareable! Thank you!”

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Posted 12 years ago

“Friendly staff made me really relax and the laser treatment was painless! I would recommend it to anyone "Go for it".”

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Posted 12 years ago

“My perscription was 4.75 and I honestly thought, after wearing glasses 24 years, I would never be able to have laser eye surgery. I finally had it at the age of 25 (wore glasses since i was 3) and I can honestly say it is the best thing I have ever done. The staff are so helpful and reassuring, the Harley Street staff were exception and the whole procedure has been so easy and care free. Absolutely over the moon that I am now free from glasses and uncomfortable contact lenses. Only wish I had done it sooner.”

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Posted 12 years ago

“USED TO WEAR CONTACT LENSES AND GLASSES BUT FOUND GLASSES MISTED UP IN WINTER AND WERE UNCOMFORTABLE DURING HOT WEATHER, CONTACT LENSES WERE DRYIMG MY EYES OUT TOO MMUCH SO HAD SURGERY AND HAVE NEVER LOOKED BACK”

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Posted 12 years ago

“Very much satisfied with the results, more confident in the outdoors , it feels that I never wore glasses before.”

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Posted 12 years ago

“Nothing to worry about and all was perfect.”

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Posted 12 years ago

“I was very pleased with the outcome of having surgery but what pleased me even more was the preparation and care received prior and after surgery, superb service, it made the experience so much easier.”

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Posted 12 years ago

“Life changing and confident building and total value for money”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews