Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a few hours pain after having my eyes treated but well worth it. i can see very clear now long distance is very clear. all the times i have visited the opticians ihave been very well looked after and i am very happy with all the staff at cheltenham”

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Posted 12 years ago

“I was wearing dailies prior to recieving Laser Surgery. My main concern wasn't one of pain or discomfort, it was one of cost. But on the monthly payment plan it only works out a little more than my contact lenses. Staff at Optical Express wear very helpful throughout. I was in and out of surgery within an hour, and could see very clearly from the next day, without any discomfort. My vision is now better than before wearing contact lenses or glasses.”

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Posted 12 years ago

“The surgery was much more traumatic than I imagined but in fairness was over quickly! I am glad I had it done as it has improved my quality of life.”

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Posted 12 years ago

“I was slightly skeptical about the whole thing but from start to finish the experience has been amazing. I have a whole new outlook on life (literally) and love not having to wear glasses or worry about wearing sunglasses with prescription.”

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Posted 12 years ago

“Having surgery has totally inproved my everday life. Playing with my children without the restraint of glasses is priceless.”

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Posted 12 years ago

“Best decision I have made to have laser eye surgery. Only wish I had done it sooner.”

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Posted 12 years ago

“its very amazing that i dont need to worry when am driving at night i can see clearly without wearing anny glasses am happy”

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Posted 12 years ago

“I've worn glasses since the age of 9. I tried contact lenses but these made my eyes very dry and found them impossible to wear as I used the computer most of the day. the surgery was quick and painless. Abit of discomfort afterwards but was fine after an hours sleep. Now I can see even better than with my glasses and really happy.”

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Posted 12 years ago

“I couldn't believe how simple the procedure was. The recovery time was so fast. I would highly recommended the surgery to anyone who is sick and tired or wearing glasses and contact lenses.”

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Posted 12 years ago

“read above”

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Posted 12 years ago

“With every aspect of my laser eye surgery, Optical Express have been a fantasic help to achieving my dream vision. The healing of my eyes was so quick I felt like I never even had glasses! I'd particularly like to thank the staff in the Liverpool ONE store as they were all extremely friendly and went out of their way to ensure I was comfortable through the whole process. Thanks guys!”

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Posted 12 years ago

“VERY HELPFULL FROM DAY ONE, ALL WAYS FRIENDLY AND EXPLAIN EVERY STEP OF THE IN GREAT DETAIL. SURGERY WAS THE SAME, EACH STEP EXPLAINED AND TREATED VERY WELL. ALL FOLLOW UP VISITS WERE EASY AND HELPFULL.”

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Posted 12 years ago

“I have, in the lasty month, experianced support and help from all of the staff at optical express, and it is with out a doubt the best thing i have ever done. i would recommend it to anyone.”

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Posted 12 years ago

“Realy pleased with the entire process. Lovely not having to wear glasses and it's the also small things that put a smile on my face - like not worrying about glasses steaming up when cooking! The staff in the Brighton store are brilliant. Nick the Optician is super, professional and yet makes you relaxed. Already recommended to friends and work colleagues!”

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Posted 13 years ago

“it opened my eyes”

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Posted 13 years ago

“Having worn glasses for over 20 years and since a teenager, it has literally given me a new lease of life with more confidence. I really appreciate being able to see again without the use of glasses!!!”

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Posted 13 years ago

“so much easier training and racing without prescription glasses”

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Posted 13 years ago

“Absolutely amazing”

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Posted 13 years ago

“fantasic”

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Posted 13 years ago

“I am so pleased with the results of laser eye surgery, I can't believe I waited so long to have it done. The freedom from glasses has been a breath of fresh air even though I have always thought I liked wearing them. All the staff were friendly and very knowledgable at both the store I visit for my check-ups and the clinic where the surgery took place. I have already recommended laser eye surgery to friends.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews