Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before I was practically blind without my glasses. Laser Correction Surgery has given me a new outlook on life thanks to my now near perfect vision.”

Helpful Report

Posted 13 years ago

“the best thing I could have had done. the surgery was painless though the couple of days after were very painful but this stopped completely after 2-3 days. I think it would be good to advise people that there will be pain after for a couple of days and that your vision will be blurry as that did scary me a little. at the time I thought it was the worst thing I could have done but you soon forget this once the pain stops and your vision improves and you no longer have to wear glasses / contacts. would highly recommend having this done. thank you”

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Posted 13 years ago

“My experiance having this surgery is amazing the staff here are very friendly and made me feel at ease on the day well looked after and the after care too .. have recommened a few friends for this one has already booked up for surgery.. VERY SATISIFIED”

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Posted 13 years ago

“I am so glad that I decided to have the LASIK surgery. It is so much easier being free of my glasses and never 'got on' with contacts. The staff have all been extremely helpful and I would definitely recommend Optical Express to other people considering LASIK.”

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Posted 13 years ago

“All very good.Been great. Thankyou”

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Posted 13 years ago

“very proffessiom”

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Posted 13 years ago

“Do not be afraid....do it, its worth it.”

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Posted 13 years ago

“i had laser eye surgery 4 years ago and i was over the moon, anyone who wears glasses will no there is no better experiance then not having to wear them. after 4 years my eye sight got wore and i need a enhancement. i was a bit dissapointed that i needed further surgery however optcal express was brilliant and was able to arrange the treatment and i can now see again perfectly. they have been brilliant and very supportive through out.”

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Posted 13 years ago

“It has made day to day living much more easier, I no longer have to worry about when to take my contacts out or if I have my glasses on me. It is great to wake up and rather than scramble for my glasses, I am able to see from the get-go. The surgery has really been a dream come true.”

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Posted 13 years ago

“From the initial consultation to the final appointment and discharge all the staff have been very friendly and professional. I have been put completely at ease during the whole process and couldn't recommend Optical Express highly enough.”

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Posted 13 years ago

“I'm surprised and impressed with how much effort Optical Express puts into patients' aftercare. Since surgery I've been seen every few weeks so they can keep an eye on my dry eye symptoms. I was under the impression I would have a one week, one month then a six month post op but obviously I've been back much more than this; it feels comforting to know that they have your best interests at heart and are not in any rush to discharge you.”

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Posted 13 years ago

“tHE STAF ARE VERY FRIENDLY AND MAKE YOU FEEL VERY RELAXED”

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Posted 13 years ago

“having laser eye surgery has made a big difference to my life! i can see! i now have better than perfect vision and im very happy! the staff are amazing and very informative. the staff and surgeon during my surgey were very supportive as i was such a wimp! lol Thank you all!”

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Posted 13 years ago

“I''ve had a fantastic experience with optical express. They answered all my questions and concerns before surgery. the surgery was quick and painless and the aftercare is fantastic as well. I feel more confident without having to wear glasses and I hated contact lenses, so laser eye surgery has been well worth it and it feels great to go out and not have to wear glasses.”

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Posted 13 years ago

“Surprisingly simple and problem free, though a bit more expensive than I would have liked”

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Posted 13 years ago

“extremely satisfied with the service from start to the point i am at now, excellent service with friendly and very helpfull staff. wish i had had my sirgery sooner!!!”

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Posted 13 years ago

“the experience has been, by and large, very satisfying. despite some discomfort in the few hours that immediately followed the surgery and some slight inflammation in my left eye in the week that followed, i experienced almost no concerns and the support offered by Optical Express staff was always reassuring. However, the red marks/ visible bruising did take longer to clear away than anticipated (I was assured that they would be gone within the first two weeks, although they actually took just over a month to clear away). my vision is now excellent and my quality of life has subsequently improved; overall I have no regrets about opting for this procedure or for choosing Optical Express.”

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Posted 13 years ago

“i was unsure as to whether laser eye surgery was for me, but after having the consulation i felt that i was in safe hands. the procedure itself was much more pleasant and comfortable than i thought it would be, the surgeon was excellent, he made me feel very calm and relaxed. after the treatment i was very satisfied with the care that i received. i have recommended this procedure and would definitely do it again, although i am relatively young i feel that this has made me feel much more confident and i will now be able to go travelling and experience everything with perfect eyesight!”

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Posted 13 years ago

“i was always a little worried about having laser surgery but optical express could not have made the experience any more satisfying. i sincerly wish i had heard of them years earlier so that i could have had the treatment before, but now that i have had the laser surgery i am thrilled it is like a new lease of life. no more contact lenses or smudgy glasses, just brilliant! thank you to all at optical express.”

Helpful Report

Posted 13 years ago

“I would totally recommend using Optical Express to everyone cnsidering Laser eye surgery. The clinic at Bluewater has provided a first class service that you would expect to find in a top London clinc. The staff have been fantastic, with amazing aftercare and support. the prodecure was extremely quick and easy. It is the best purchase I have ever made as I now have better then perfect vision (20-15).”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews