Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has changed my life !”

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Posted 13 years ago

“Thank you so much for this life changing experience. My every day life is change completely. It is so much more easier to open my eyes every morning and do not have to think about glasses or lenses anymore. Love this feeling! Cannot wait to go on my holiday and enjoy sunshine and seaside! Will experience underworld magic, do not get worried that I can not to see or miss it! I'm really pleased, thank you! Will definately suggest to my friends and family! Thank you, thank you, thank you! :)”

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Posted 13 years ago

“i've been wanting laser eye surgery for years and finally had it done when i turned 18, and it's been incredible. i didn'e expect my vision to be as good as it now it.”

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Posted 13 years ago

“I was treated with care and respect by all the staff, given extra time by the surgeon to speak again with an optometrist to allay certain fears relating to presbyopia, which I appreciated. I experienced some discomfort after the operation, but this was pretty much resolved within 4 hours of surgery. My eyesight steadily improved from the first day and has continued to improve. My previous dry eye conditon has improved notably since dispensing with contact lenses and my vision has actually improved to 20/15 which is better than 20/20 vision. I no longer have to deal with the blurring caused by drying out contact lenses. I am also now free of contacts/glasses for the first time since I was 10 years old, and am going to enjoy this for as long as possible. Many thanks to the surgeon and all concerned for such great service.”

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Posted 13 years ago

“Very friendly and professional staff who have been reassuring throughout the whole experience. Laser eye treatment has transformed my life. I have been wharing glasses since I was five years of age and it is wonderful to be free of them. I would recomend this treatment to anybody and the fantastic customer service offered by optical express”

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Posted 12 years ago

“I had been contemplating having laser eye surgery for years. I can't believe how easy it has been and the results have been fantastic. Overall very satisfied and would definitely recommend Optical Express.”

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Posted 12 years ago

“I've been spending a fortune on soft contact lenses, and because of shift patterns that are all over the place, most of the time I found my start doing a 5am start or something stupid and I never had time to get my contact lenses in. I ended up paying ?24 a month for lenses that I wore twice (?12 a day). Now I can just get up and not have to worry about doing this and because I can see properly I can get my job done with ease. No more squinting!”

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Posted 12 years ago

“I should have done it earlier.”

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Posted 12 years ago

“I would recommend this treatment to all friends and family. I am more than happy with how my new vision has improved my quality of life. the results have exceded expectations”

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Posted 12 years ago

“Laser surgery is a life changing minor operation. I now see things I've never seen - even with my glasses! Many thanks”

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Posted 12 years ago

“The only regret I have is that I didn't have the surgery years ago!”

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Posted 12 years ago

“I am so satisfied with my laser eye treatment done because its soo easier for me to see and not worry about weraing contacts or glasses . I recommend Optical Express to anyone who has weak eyesight because it will really make a difference and its worth it.”

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Posted 12 years ago

“At the age of approaching 50 I was warned I would notice deterioration in close up vision but the distance vision improvement has more than compensated for this and I would definitely do it agaiin and recommend it to others.”

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Posted 12 years ago

“This is just amazing to be able to see after wearing glasses, since 15 years of age, No more pushing then up in hot weather. The staff are brilliant and help you every step of the way. Don't just think about it! Do it, interest free over 10 months. For a fablous view.its like being on holiday all the time. Thank you Opitical Express”

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Posted 12 years ago

“I would deffenitly reccomend lazer eye surgery and optical express, I have been satisfied with the whole process from start to finish and the results have made my life much easier!”

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Posted 12 years ago

“It has been a life changing experience. I have been reassured throughout by more than compatent staff who are always able to answer any questions.I have been able to change appointments at last minute, as well as be able to make an appointment at the last minute. Optical express have been very flexible which has improved the overall experience. Thank you Optical Express!”

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Posted 12 years ago

“dont do stories but i wood recomend it 2 any 1”

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Posted 12 years ago

“Have been thinking of this treatment for several years and finally decided to go for it. And the only thing I regret that I did not do it sooner. The staff is friendlt and professional. Would definitely recommend to everyone who is still thinking of improving their eye-sight!”

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Posted 12 years ago

“It was much easier than I thought it would be. I was glad that I had a few days away from work. I do wish that I had oplucked up courage sooner and was very impressed with the patience and kindness of the staff.”

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Posted 12 years ago

“Having surgery is the best thing i have done for myself in a long time, your company made every part of the experience enjoyable and relaxing from initial consultation to aftercare, absolutely amazing. I was in a lot of pain for around 5 hours after the treatment but would go through it again for that result, easy to forget once you see the results, literally! A massive thanks to everyone in your company, managing a retail department myself i would employ any of your staff in a heartbeat they really are a credit to you.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews