Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting my eyes lasered was something I had thought about but never got around to doing. As I am getting older, each visit to the opticians was becoming costly as I always needed a change of prescription. I bumped into a friend whilst out shopping one day and he had undergone surgery through Optical Express - as he spoke he made it sound so easy that I decided to investigate. The process was smooth and the surgery was over before I knew it. My vision has improved and I no longer wear glasses other than on very rare occasion to read small print which are off the shelf glasses. I am so happy that I no longer need to wear glasses all the time. I have absolutely no regrets and would recommend anyone to go and have it done.”

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Posted 13 years ago

“My experience is like the advert on the television. Quick, simple and utterly amazing results! I have never been happier with my sight. Everyone still asks me how my eyes are and they are amazed by the story i tell them. Just like it says on the tin”

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Posted 13 years ago

“From the outset I was treated with courtesy and friendliness. Any questions were answered quickly and the treatment itself was completely painfree and made enjoyable by the attending staff. No pain, very little discomfort afterwards (just felt a bit dry) and absolutely delighted with the result. I feel two inches taller and twenty years younger!”

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Posted 13 years ago

“I did feel rather anxious before I had laser eye surgery, however, when I arrived on the day I was made to feel at ease and any worries that I may have felt were discussed with your staff and I felt more comfortable with what I was about to do. The surgeon was fabulous, as were the other members of the team! Thoroughly recommend it, best thing I've done with my money. Thanks again!”

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Posted 13 years ago

“Although my vision is taking a little time to settle, Optical Express have been extremely attentive and I would definitely recommend lazer eye surgery.”

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Posted 13 years ago

“everything went good.i'm happy for that and team is extremely helpufull.”

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Posted 13 years ago

“The world is so much clearer now- you forget how much you come to miss things.Now it is so much better”

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Posted 13 years ago

“it was great”

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Posted 13 years ago

“Making the decision to have laser eye surgery was one filled with trepedation and concern, but I am delighted with the results and expertise of the Optical Express staff throughout. I would now readily recommend the company and procedure to all friends and family, especially if I can get some money back. Many trhanks”

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Posted 13 years ago

“Before laser surgery I was a contact lens user. Working unsociable hours as a shift worker, my main problem was the rushed early morning start, waking up, eyes not "fully switched on" stumbling around and when tired having diffculty when trying to put my lenses in, when tired and still half asleep. How much everything has changed since corrective laser surgery, i literally can just get up and go, and enjoy working and social life, in what is now better than 20-20 vision according to my aftercare eye tests. The aftercare service has been exemplary, 100% statisfied.”

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Posted 13 years ago

“It has made my life better and more pleasant”

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Posted 13 years ago

“I'm very satisfiet,I wish to do the laser many years ago!!!!I have no problem with my eyey and finally I can see myself and my partner early morning;) Many many thanks XXX”

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Posted 13 years ago

“from start to finish the optical express staff have been so helpful and explained everything brilliantly the whole way through..i could not recommened having the surgery enough to anyone who is thinking about having it done....”

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Posted 13 years ago

“I would definitely recommend having laser eye surgery as the results are amazing, all the staff at optical express hull have been extremely friendly which was comforting as i was nervous about having my treatment andthey all helped to ease my concerns. I had very little discomfort after surgery and the results were definitely worth it!”

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Posted 13 years ago

“I was nervous to begin with but all the staff at Optical Express were very helpful and friendly, which helped put me at ease. The surgery was painless. I'm completely satisfied with everything. Would definitely recommend!”

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Posted 13 years ago

“Very satisfied with treatment, great to be glasses free!! Need I say more!”

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Posted 13 years ago

“I'd definitly recommend having laser surgery. My eye sight wasn't all that bad but I am free from lenses and glasses :) Saving time, money, infections....”

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Posted 13 years ago

“Very satisfied with the outcome - can't believe I waited so long!”

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Posted 13 years ago

“I had laser eye surgery as i was driving thousands of miles. not only has my driving probably improved, but i enjoy driving alot more now. i can play sports and not worry about missing a thing now too. Fantastic improvement to life. Many thanks to all the staff who have been amazing.”

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Posted 13 years ago

“Having worn glasses for more than 20 years and knowing that I was most probably going to have bi or vari focals, the decision was really made for me, and now I can enjoy the freedom without glasses and am looking forward to buying my first designer sunglasses along with swimming with the kids.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews