Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased thankyou”

Helpful Report

Posted 13 years ago

“All of my appointments at the Lakeside store have been fantastic and the staff have been great.”

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Posted 13 years ago

“Life without contact lenses can be so rewarding! Thank you to Dr Jonathan Carr and Manjeet Sagoo for their professionalism and expert care in laser eye surgery I now can have a life without the hassle of contact lenses and glasses. I have already recommended Optical Express to some of my good friends who are still wearing the good old glasses and contact lenses, one of them have got it done and very pleased with it too. From the consultation to the surgery and post op appointments, all the staff at Optical Express have been brilliant.”

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Posted 13 years ago

“I definitely recommend laser eye surgery to anyone! ! It really has improved my quality of life - I like being outdoors and have an active lifestyle and not having to worry about contact lenses is just great. I wish I had it done years ago.”

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Posted 13 years ago

“I was worried before the surgery however it went very quickly. I felt slight discomfort at the time. After the surgery my eyes were very sensitive to light. I could barely open them but this lasted about 5 hours. After that I was opening my eyes and seeing well. I worn sunglasses even indoors for the first day. It has been a month since I had my surgery and I feel very happy with the end result. I don't suffer from dry eyes and all is well.”

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Posted 13 years ago

“was much easier than expected, extremely satified with the results of my vision. Very happy! staff were very helpful, effecient and friendly.”

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Posted 13 years ago

“after the first few hours of grittiness my eyes recovered quickly going back to work within 2 days and back to going to the gym within 2 weeks. I would recommend it to a friend and now have almost perfect vision. Simon”

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Posted 13 years ago

“The procedure was simple and quick , the surgeon and staff were friendly and extremely proffesional. i recieved thorough aftercare and have a new lease of life without the trouble of glasses or lenses”

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Posted 13 years ago

“I am extremely happy with my eye sight. The staff have been very informative and comforting. The 24hour hotline is very useful. My vision is better than expected. I love the feeling of having nothing on/in my eyes. It feels natural!”

Helpful Report

Posted 13 years ago

“After wearing glasses since the age of 11 I never thought I would be able not to wear them as my eye sight got worse over the past couple of years. As soon as I heard about the laser eye surgery and had my consultation I was very satisfied that this was for me and it is the best thing I have done and it has made my confidence go upwards.”

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Posted 13 years ago

“from the aftercare advice of wine, chocolate”

Helpful Report

Posted 13 years ago

“I Had Lasik with Wavefront and Intralase. The whole experience from first consultation, throughout the surgery proceedure and the follow up appointments has been very good. The surgery itself was very quick and painless. The results have been nothing short of life changing, my vision is now perfect. Choosing Optical Express and having the treatment was the best decicion I have ever made. I have and will continue to recommend Optical Express to friends and relatives.”

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Posted 13 years ago

“I have had no problems since undgoing laser eye surgery and have found it to be greatly beneficial to my life. The after care has been really good and I have been surprised at how quick the recovery rate has been. i would definitley suggest optical express and laser eye surger to friends and family.”

Helpful Report

Posted 13 years ago

“My overall experience with optical express has been amazing. I wish I had had this done years ago.”

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Posted 13 years ago

“no hesitation to recommend this procedure, would have had it done many years ago if it was so popular as it is today. delighted altogether and staff are just fantastic!!”

Helpful Report

Posted 13 years ago

“From the very first consultation appointment I have been very impressed with all the staff I have come into contact with they have made me feel at ease during the whole process and would highly recommend optical express to friends and family”

Helpful Report

Posted 13 years ago

“I had considered laser surgery for some time and am really delighted with the result. I feel my quality of life has improved greatly with not having to wear glasses especially with sports and activities.The treatment was painless and quick and the aftercare excellent. Joel was always very good at explaining procedure, progress etc and always extremely helpful although obviously very busy! I would recommend Optical Express to anyone considering this procedure.”

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Posted 13 years ago

“It is great to be able to see clearly again without having to wear varifocals for everything. Thank You very much.”

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Posted 13 years ago

“Very quick and not painful, slight discomfort after the laser surgery which lasted 50 mintues then was ok afterwards. Would def have again if required”

Helpful Report

Posted 13 years ago

“I'd been thinking about having laser surgery for years and took the plunge this year. I should have done it sooner. Life changing stuff.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews