Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I should of had laser surgery on my eyes years ago, its like being in a different world.”

Helpful Report

Posted 13 years ago

“I now have so much better quality of life just going about my normal day to day business. It's fantastic not having to take 3 pairs of glasses everywhere and the results are amazing.”

Helpful Report

Posted 13 years ago

“overall i have been very satisfied with the whole experience from start to finish, staff are very friendly and reassuring. and the surgery went really well, i am extremely pleased.”

Helpful Report

Posted 13 years ago

“Results were amazing. Walked out after the procedure and could see distant buildings in perfect clarity. I was really scared of the procedure. But I powered through it. For someone who is too afraid to even wear contact lenses, I did okay. My advice to anyway squeamish is hold the nurse's hand during the procedure, look straight ahead and see if you can notice the "blue lightning" in your peripheral vision. It's a fun game that keeps your mind off the surgery. Think of it as a once in a lifetime visual experience. A blue electrical storm all around you.”

Helpful Report

Posted 13 years ago

“Had thought about laser surgery for some time but was a little nervous/cautious, however when my glasses broke this forced the decision to have surgery. Am extremely pleased that made the decision and with the result.”

Helpful Report

Posted 13 years ago

“My experience has been brilliant!!!! Optical Express have been great. They are really professional and make you feel at ease. The after care is excellent. My eyesight is now amazing, Its the best thing I have ever done. I would recommend Optical Express to anyone wanting quality laser eye surgery.”

Helpful Report

Posted 13 years ago

“Thank you for new life.”

Helpful Report

Posted 13 years ago

“Would recommend anyone considering this to have it done.”

Helpful Report

Posted 13 years ago

“my exsperience has been very good the staff are extremly good at there job and the surgery was better than i exspected and i am more than happy with the outcome of my sugery i wish i had done it earlier”

Helpful Report

Posted 13 years ago

“When I had my initial consultation the thing that bothered me the most, being a lense wearer was having to wear glasses prior to my surgery. The ones I did have were old and not very nice to look at. The lady looking after me said not to worry, we'll make you a new pair to wear; and you did at no cost. I thought that was going the extra mile.”

Helpful Report

Posted 13 years ago

“wish i had done it sooner, thankyou so much”

Helpful Report

Posted 13 years ago

“It has changed my life, so much easier now to not have the hassle of contact lenses and glasses, and i feel much more confident. the discomfort i expereinced for about two weeks was well worth it”

Helpful Report

Posted 13 years ago

“all my pre-op fears were totally eradicated from my very first appointment with my consultant . The end result is fantastic , and the staff have been wonderful !!!!!!! the whole experience has been amazing, and i would not hesitate to recommend optical express to absolutly anyone whos thinking about corrective surgery ! A big thanks to everyone ,”

Helpful Report

Posted 13 years ago

“Lovely surgeon, reassuring, at ease and put me at ease. Great follow up care. A friend had told me to go to Ultralase instead but I stuck it out with optical express and was very pleased once we had agreed on price. Aftercare very good and easy to arrange. Have already phoned a best friend to recommend they have this done.”

Helpful Report

Posted 13 years ago

“From the moment I entered Optical Express to enquire about having lazer eye surgery the staff have been wonderful, care and attention has been great. After care has also been great and my only regret is that I did not have this done years ago. I would like to thank all the staff at Optical Express for changing my life!!”

Helpful Report

Posted 13 years ago

“I like to hill walk, last week I climbed Ben Dearg 719 metres, with a pinacle at the summit only accessable with hand and foot holds. This was an amazing acheivement and I would never have attempted it wearing glasses.”

Helpful Report

Posted 13 years ago

“One of the best life decisions I have ever made!”

Helpful Report

Posted 13 years ago

“From my initial enquiry online the whole process ran like a well oiled machine in a thoroughly proffessional and polite manner. At my first consultation the process was completly explained to me and my partner. The suitability and consultant tests carried out and any questions I answered in plain terms and anything I did not understand explained in away that I did understand. on the day of treatment the process was explained to me again. Throughout the whole process, consultation, procedure, and post procedure checks all staff have been most helpfull and polite making me feel like a valued customer. I am very happy with the execellent result.”

Helpful Report

Posted 13 years ago

“care before and after treatment was excellent very helpfull staff 10 out of 10”

Helpful Report

Posted 13 years ago

“It's amazing waking up in the morning and not having to find your glasses, putting make up on and seeing what you are doing, swimming without worry about losing contacts and no fiddling with lenses throughout the day, after wearing glasses and lenses for 45 years the freedom is amazing..........”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews