Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't believe the difference having laser eye surgery has made. I had looked into it a few years ago but 'bottled out', however, I decided to get my eyes lasered when I thought I spotted a heron at a nature reserve (with glasses) and my husband who doesn't wear glasses informed me that 'that heron' was a plastic bag! This started me thinking that I really needed to sort out my eyes and so it took me about a year to get my head around it, but the information that Optical Express had on the internet and the professionalism of the staff gave me the confidence I needed.”

Helpful Report

Posted 12 years ago

“Since having laser eye surgery I have been able to see clearly. I have been able to go swimming under thewater without any problems.”

Helpful Report

Posted 12 years ago

“I really feel much better than wearing glasses...”

Helpful Report

Posted 12 years ago

“from my first enquiry thru to the surgery and aftercare, my care at optical express has been brilliant, they have answered all my questions honestly, so at no point was i not prepared for anything being done to my eyes. i would definately reccommend laser treatment to anyone,”

Helpful Report

Posted 12 years ago

“I have been really impressed with the professionalism and level of care th\t all staff have given me. The after care has been superb. My vision is better than i hoped for and i am so happy to be able to wake up and see things that I have never seen before even with contact lenses and glasses.”

Helpful Report

Posted 12 years ago

“A very good experience overall, just wish i had the money to have laser eye surgery sooner, would recommend it.”

Helpful Report

Posted 12 years ago

“I had thought about laser eye surgery for some time”

Helpful Report

Posted 12 years ago

“I have had lazer eye treatment and luckily for me have had no problems with any pain only a head ache on the third day after treatment,The after care has been realy good with no problems in obtaining drops .I would recommend this treatment to others.Thank you for looking after me so well ,All the staff at Optical Express Blue Water have been really good and professional in there job roles.”

Helpful Report

Posted 12 years ago

“very pleased with the trteatment and the aftercare service provided”

Helpful Report

Posted 12 years ago

“My vision is 100% better than when I was wearing glasses and I would recommend this treatment to anyone who wears glasses.”

Helpful Report

Posted 12 years ago

“see better than I ever remember,had to wear glasses since 12 so to be able to function without them is great”

Helpful Report

Posted 12 years ago

“Whole procedure untraumatic. Very easy recovery post op. No problems and now better than 20/20 vision in both eyes. Very happy and would not hesitate to recommend. Thank you”

Helpful Report

Posted 12 years ago

“I had been thinking about laser eye surgery for around three years when I finally plucked up the courage to get a consultation. The staff at optical express have been nothing short of perfect right through from consultation up to my 3 month review. I felt so comfortable during every visit, and never felt pressured to make any decision I wasn't comfortable with. Getting laser eye surgery was by far the best thing I have ever done and I would recommend it, and Optical Express to everyone! Thank you for such a fantastic experience!!”

Helpful Report

Posted 13 years ago

“All staff have been helpful, informative and courteous at all stages of my treatment and after-care. The treatment itself was painless and extremely quick. The results have been that I have better vision than with my glasses but without the inconvenience.”

Helpful Report

Posted 13 years ago

“Love being able to get up in the morning without having to put on glasses. Wish i had had it done sooner. Best thing ever!”

Helpful Report

Posted 13 years ago

“Extremely satisfied with the laser treatment and the fact I do not have to wear contact lenses or glasses now”

Helpful Report

Posted 13 years ago

“Excellent results only regret is not having it done sooner!”

Helpful Report

Posted 13 years ago

“I have wanted this surgury since i was 11 years old, it has above and beyond exceeded all my expectations within the 1st month and can only get better, it has made day to day life easier and more in focus ;) and special experiences not only more enjoyable but clearer. Overall laser eye surgury has improved my life, my confidence and my sight in every way imaginable.”

Helpful Report

Posted 13 years ago

“This was the second best thing I've ever done , the first being the birth of my daughter. Anyone who thionks this isn't life changing is wrong.”

Helpful Report

Posted 13 years ago

“wake up andI can see. Also taking a shower i can see shampoo and conditioner containers!! I recommended my husband have the surgery but he couldn't have it due to other medical reasons”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews