Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st class”

Helpful Report

Posted 12 years ago

“The consultation process and tests were extremely well organised, staff welcoming and re-assuring. Very informative about the procedure and explained all the different processes indepthly. The day of the surgery, all staff were great, friendly professional, reassuring and made me feel comfortable throughout. The follow-up appointments, have been excellent, again all staff professional, friendly and extremely thorough throughout the check up process.”

Helpful Report

Posted 12 years ago

“I can see clearly now the glasses have gone i can see all obstacles in my way............ : )”

Helpful Report

Posted 12 years ago

“Amazing service, thorough checks, wonderful staff. Well worth it. For 5 mins of a challenging experience in the actual procedure, (although the staff in the theatre were excellent) the fantastic lifetime outcome is well worth it.”

Helpful Report

Posted 12 years ago

“i was very pleased with the surgery and everything since. thank you very much.”

Helpful Report

Posted 12 years ago

“In the clinic everyone were what I call rock stars. Service is spotless, Chris is outstanding.”

Helpful Report

Posted 12 years ago

“I am very pleased with the laser surgery, i must admit i was very nervous but to be honest i had nothing to worry about. The staff at Optical Express were extremely helpful and friendly and when i met the surgeon before the laser treatment he put my mind at rest as he was extremely nice and went through the whole procedure. I am so pleased with the outcome and it's amazing to have 20/20 vision. I would definately recommend this to others. in fact i have already recommended it to my brother.”

Helpful Report

Posted 12 years ago

“The staff at the brighton store have been very helpful and offered advice when needed. I had a second laser eye treatment because my eye sight started to deteriorate after 14 months, i had no problems with first laser surgery and i had quick recovery from it. The secoind treatment was more painful and took longer to recover from, but i would still recommend the treatment, my life is a lot better without having to wear glasses permanently. Because of my age i now have to wear glasses to read and close work, but that isnt very often. The optical express did the second treatment free of charge. All of the staff have explained every procedure and made me feel at ease. I am very happy with all the staff.”

Helpful Report

Posted 12 years ago

“Good experience. Reassurance given each time”

Helpful Report

Posted 12 years ago

“Very impressed overall. Good surgery and very good aftercare given”

Helpful Report

Posted 12 years ago

“The surgery did not only give me a quality of life but it increases my self cofidence.”

Helpful Report

Posted 12 years ago

“From the initial appointment right through the process and the follow up appointments everything has been brilliant. I feel I had an honest consultation and thorough explanations concerning the surgery, great support through the operation and the follow up care has been brilliant. I cannot recomment Optical Express highly enough and am so pleased I have finally had my eyes lasered. As a dancer it has made my life so much easier and it is fabulous waking up every morning being able to see. The best bit is not having to take 'my eyes' out every night. A big thank you to all staff who have dealt with me.”

Helpful Report

Posted 12 years ago

“what a fantastic decision and experience recommended”

Helpful Report

Posted 12 years ago

“The first week I experienced some discomfort thereafter it has been fine”

Helpful Report

Posted 12 years ago

“Having the laser eye surgery has meant that I now see the world in HD. I am amazed at how bright and colourful things are! I am estatic to no longer worry about putting plastic (lenses) in my eyes, and I can jump into the car without wearing glasses. I now go around on a daily basis highlighting the new things that I can see clearly. Simply amazing!”

Helpful Report

Posted 12 years ago

“Despite feeling slightly apprehensive in the beginning I was made to feel very much at ease by the welcoming staff in Leamington. The treatment was quick, painless and a lot less discomfort than I expected. I would certainly recommend Optical Express and the laser eye surgery to anyone who like me is very active and looking to improve their quality of life. Many thanks to everyone.”

Helpful Report

Posted 12 years ago

“best decision i have ever made,the staff are amazing and very friendly,i will miss them,so glad i used optical express,you will be strongly recommended.”

Helpful Report

Posted 12 years ago

“I had my surgery 3 months ago, and even now I still can't believe how much better my vision is. It's something you can never take for granted! I'd definitely recommend it to anyone and everyone that wears glasses or contact lenses!”

Helpful Report

Posted 12 years ago

“This has been the most amazing thing I have ever done. From day one, everyone I spoke to was extremely friendly and very knowledgable about this procedure. I had no issues with understanding the process. The actual procedure lasted approximately 5 mins, and I could see straight away. I was surprised at how quickly I could see and experienced very minimal discomfort. After the procedure, I had experienced a headache but nothing a few painkillers and sleep couldn't cure. The whole experinece has been amazing, I have already started recommending optical express to people.”

Helpful Report

Posted 12 years ago

“I had the eye surgery done about August 2010, I had not been able to see without spectacles for more than twenty years. As I got up from the surgery my eye fell upon some paperwork on the nearby desk and I could READ the small print. It was an unbelievable good result, beyond my expectations certainly. I since have had my eyes tested, as normal, and have been given some very weak spectacles for just reading, and I never wear them unless I want to read a book for a long time. I don't use them for work in the classroom.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews