Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with vision”

Helpful Report

Posted 12 years ago

“All the staff at Optical Express have been amazing - very friendly and helpful. The whole experience has been the best. All the staff that contact you before your treatment are all very helpful and friendly.”

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Posted 12 years ago

“I had Lasik Wavefront surgery which was quick, painless and has given me far better vision than I anticipated. It was well worth every single penny and I could not be happier. My life is better without having to wear lenses and glasses and I would recommend this surgery and Optical Express to anyone and everyone. The staff at Optical Express have been excellent also. Thank you! Sally Oram (or 'Hawk Eye' as my boyfriend now calls me!).”

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Posted 12 years ago

“The surgery itself was extremely quick as I was in and out within 15minutes. After resting for a few hours I noticed that I could see perfectly. Within 1 month my eyes were perfect with no dryness or irritation whatsoever. I'm extremely happy with the results and would recommend it to anybody.”

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Posted 12 years ago

“I was slightly surprised at the high levels of discomfort initaily after the procedure, but after a day was very pleased with the results. Every time I have been in store I have been very pleased with the service. I would and have recommended the procedure to friends.”

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Posted 12 years ago

“Brilliant, I can see it is wonderful”

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Posted 12 years ago

“I'm really satisfied. Could not imagine that I am able to see so good without glases. Treatment day was bit scary, but now I know, that without reason.”

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Posted 12 years ago

“I felt that a great deal of care was taken to ensure that the information required for successful surgury was made availble to the staff carying out the procedure. The after-care has been equally thourough.”

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Posted 12 years ago

“I can now play football with my boys without the fear of knocking my glasses! i can also see the ball which makes life easier.i dont have to squint in the evenings anymore watching tv or reading.....bliss! i recomend this to anyone wearing glasses.”

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Posted 12 years ago

“The recovery period for Lasek is longer, and the few days after surgery were uncomfortable. I was expecting this because my optometrist had managed my expectations really well, so I knew it would be over soon. I was very scared on the day of surgery. If anyone else goes for Lasek I would recommend that they have someone there to look after them, and to ask lots of questions so that you know what to expect. I'd tell them that when it is over it is all worth it. The staff were friendly and reassuring. I love being able to see so well. I don't think I ever have been able to see this well even with glasses. About 3 or 4 days after my surgery I couldn't sleep because I was so excited about being able to see everything. I am very happy that I went through with it.”

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Posted 12 years ago

“confidence soared going out”

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Posted 12 years ago

“Since being a little girl I have had to wear glasses and later on, in adulthood, I started wearing hard lenses. Now I don't have to wear either, I haven't had a headache because of my eyes for a long time and I can see everything. I have more time in the morning and don't need to worry about taking my lenses off before bed. It is amazing!”

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Posted 12 years ago

“VERY HAPPY WITH THE OVERALL SERVICE.”

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Posted 12 years ago

“Good”

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Posted 12 years ago

“I had been thinking of surgery for a while, and when i finally took the plunge, the staff especially Lorna, were so helpful, explaining everything and answering even the most silliest of questions. The day of my surgery went with out a hitch and was in and out within an hour! now a month on i wish i had had it earlier, The best thing i have ever done for myself. Thank you so much everyone at Opitcal Express Cheltenham.”

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Posted 12 years ago

“Despite having to wear the sleeping goggles for a week which are quite uncomfortable, the end result is fully worthwhile, Although i have a slight problem with close up vision at present i can see excellent for driving and cinema and shows which makes it all worthwhile. Thanks.”

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Posted 12 years ago

“Having never got into the habbit of wearing glasses I took the difficult decision to go for laser treatment. I am extremely happy with my vision and I now have better than 20-20 vision. The team were fantastic and the surgeon was brilliant. It is by far one of the best decisions I have made.”

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Posted 12 years ago

“the proceedure was a doddle. I'm very happy with the result.”

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Posted 12 years ago

“Overall, very satisfied with surgery, and aftercare attention and staff.”

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Posted 12 years ago

“thankyou very much its changed my life”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews