Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very nice .and iam very happe whit my eyes .thanks for all in opticl express.”

Helpful Report

Posted 12 years ago

“It was life changing - I only wish the surgery had been available for me years ago!”

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Posted 12 years ago

“The greatest thing I've ever done! What can I say, after having -1,75”

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Posted 12 years ago

“Before I had laser eye surgery I had to wear glasses full time. This was often made difficult having 2 small children who liked to play with and/or grab at my glasses so I was forever cleaning them or having them fixed. Although I have a terrible phobia of eyes I deceided to have laser eye surgery and it has changed my life. Ability to play with my children without fear of having broken glasses and do simple things such as buy normal sungalsses are so much easier. Thank you Optical Express.”

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Posted 12 years ago

“Was very hesitant to go ahead with laser eye surgery, but now it has been done, i wish i had done it years ago.”

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Posted 12 years ago

“before i got my eyes done i did not notice how many things i was missing, your staff are a credit to your company and the reason i would recommend optical express”

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Posted 12 years ago

“All went as expected, nothing much to report vision is better than 20/20 with minimal fuss and very little if any pain.”

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Posted 12 years ago

“slick process, was more painful than expected first day but results were great and cleared up quickly. the after care has been methodical and swift.”

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Posted 13 years ago

“I was very nervous before the treatment, but the nurse was very kind and helpful and understanding. I did experience a lot of pain the first few days but that subsided and my eyesight has improved week on week. I love not wearing glasses or contact lenses and am so happy that I had lazer eye. I wish I had done this much sooner. My eyesight is better than before.”

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Posted 13 years ago

“I recommend laser eye surgery completely. Pain free from about 5 hours afterwards (although I was very uncomfortable and upset immediately after the surgery!) The surgery itself is very quick and pain free.”

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Posted 13 years ago

“Having laser eye surgery at Optical express has changed my life in so many ways... life and vision has improved so much and i know have 2020 vision something i thought would never happen... but optical express made it happen. They provided excellent service and aftercare and looked after me from start to finish. I would recommend laser eye surgery to anyone who requires it.”

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Posted 13 years ago

“everythink is amazing and i see very well again”

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Posted 13 years ago

“I am extremely happy with my treatment, it has changed my life and the quality of care from the whole team at optical express could not of made the experience more positive. I am already recommending laser eye surgery with optical express to all my friends and family.”

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Posted 13 years ago

“Have/Would recommend Birmingham Optical Express to anyone, fantastic not wearing glasses and get a very good feeling about the staff and place. Would have the surgery here again without a seconf thought if I had to.”

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Posted 13 years ago

“Faultless”

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Posted 13 years ago

“I am more than satisfied with my treatment and the after care service, I would recommend this tratment to my friends and family.”

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Posted 13 years ago

“Excellent result”

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Posted 13 years ago

“I have swapped close up vision for distance vision and on the whole I am quite happy about it. I can still manage most close up tasks without glasses and the freedom afforded by not wearing contact lenses any more is worth the exchange. My eyesight is still improving and although coming to terms with the exchange was difficult at first, it gets easier every day.”

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Posted 13 years ago

“Extremely satisfied and pleased with the information provided and care throughout from my first enquiries to this stage of 3 month aftercare visit. Actual operation was unbelievably simple with little after effects, golfing 2 days later! Yes some problems with dry eye, but staff have explained what is happening and why and at each visit/stage have provided drops etc which have helped with the problem which is gradually diminishing. Delighted with the sharpness of the distance vision, especially for driving and sport. Pleased to have retained so much reading vision. Due to my age I had expected not to be able to read without glasses and find that I can and only need reading glasses in the evening, in poorer light or if it is very small print.”

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Posted 13 years ago

“Store operates like a well oiled machine. Listen to patient and provide an explanation and solution.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews