Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely happy with my treatment, it has changed my life and the quality of care from the whole team at optical express could not of made the experience more positive. I am already recommending laser eye surgery with optical express to all my friends and family.”

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Posted 12 years ago

“Realy pleased with the entire process. Lovely not having to wear glasses and it's the also small things that put a smile on my face - like not worrying about glasses steaming up when cooking! The staff in the Brighton store are brilliant. Nick the Optician is super, professional and yet makes you relaxed. Already recommended to friends and work colleagues!”

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Posted 12 years ago

“it opened my eyes”

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Posted 12 years ago

“So far I am happy with my vision but still looking forward to get perfect vision in near future. As its only been 4 weeks from my surgery so I think I have another 8 weeks for my eyes to recover and get better vision.”

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Posted 12 years ago

“lazer has given me my confidence back. The only part that was uncomfortable were the few hours afterwards. All staff have been brilliant. The surgeon was amazing.”

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Posted 12 years ago

“Having worn glasses for over 20 years and since a teenager, it has literally given me a new lease of life with more confidence. I really appreciate being able to see again without the use of glasses!!!”

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Posted 12 years ago

“I was forever having difficulties when out on holiday, especially in the sea or on the beach and not being able to locate where my friends/family/belongings were! I was unable to see my friend's faces if they were on the opposite side of the room and it made me feel left out on a few occasions as I couldn't focus on the conversations around me - now I am able to be as involved as I like and am really happy with my vision so far! I've experienced a little bit of dryness and am taking regular drops still a month later, but it's getting easier! Have recommended to my dad already!”

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Posted 12 years ago

“For a tiny bit of disconfort, it really is worth it. Life changing, exercise is easier, you smile more often! Best decision I've ever made, thank you Optical Express!”

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Posted 12 years ago

“The decision to have laser surgery was one that I had thought on for a considerable amount of time. What had mainly stalled me from having the procedure was the cost, but I was surprised after my consultation at Optical Express that it was surprisingly well priced. Therefore good value to spend the rest of my life free from irritating contact lenses and the inconvenience of having to constantly wear glasses. I am glad to say that it was well worth it and my vision is the best it has been in years. I would highly reccommend having laser eye correction surgery as it has definately changed my life for the better.”

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Posted 12 years ago

“my experience from the first consultation to my 1 month post opp check up has been an amazing and friendly experience. i would deffinately recommend this my friends and family.”

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Posted 12 years ago

“It's not the first time I had thought about laser eye surgery but never had the courage to do it. I then had a couple of friends at work who had it done at Optical Express and they wished they had had it done years ago. This prompted me into looking into it for myself and I completely agree - I should have done it years ago! It's so nice to see in the morning without having to reach for a pair of glasses. It was worth the torture of having to wear my glassess for a week before the surgery and not being able to wear eye make-up for a week after!!! It's total freedom!”

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Posted 12 years ago

“Was amazing very satisfied”

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Posted 12 years ago

“Amazing.”

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Posted 12 years ago

“My first consultation with Optical Express indicated that I would have excellent distance vision after surgery. I do!”

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Posted 12 years ago

“I HAVE BEEN TOTALLY SATISFIED WITH THE ENTRIE PROCESS AND NOT HAVING TO WEAR GLASSES IN EXCELLENT.”

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Posted 12 years ago

“I was very apprehensive about the lasik procedure on the day of surgery and was pleased when it was over quickly and with less pain than anticipated. I did not have any unusual symptoms and was driving the next day. 3 months on it's easy to forget I ever wore glasses, despite wearing them for almost 2 decades. I would definitely recommend laser eye surgery to anyone considering it”

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Posted 12 years ago

“quick and easy with no complicatitions . was done within the next week after my appointment. everything went perfect and could not have any complaints”

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Posted 12 years ago

“I wish i had laser eye surgery years ago!”

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Posted 12 years ago

“I suppose everyone thinks.... will I, wont I? What if? People tell you 'oh I heard of such and such and this happened' I heard it all. However I went ahead and had it done almost a year ago and I havent looked back. I love the fact I dont have to wear contact lenses every day or woory about running out of them or them getting split and stuck in my eye. There is no doubt the surgery is a strange experience...a bit furturistic like something in a SCI Fi movie! But I would recommend it 100%. You will be looked after very well and the procedue is pain free. A few days slight discomfort and I reinforce slight is woth it. So dont think will I just do it!! you wont look back.”

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Posted 12 years ago

“I attended in Dublin, Wellington Road. I can not believe the difference with not having my glasses it's amazing living life in 3d. Thank you...”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews