Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,216 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,216 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been a very positive experience. The information and preparation stage was accurate, inspiring and reassuring. The surgery and preparation were extremely well done: I felt cared for and in the right hands. The after-surgery check-up process has been clear and very well handled.”

Helpful Report

Posted 12 years ago

“No pain with procedure”

Helpful Report

Posted 12 years ago

“The whole process has been highly satisfactory. All the staff I have been in contact with have been pleasant, helpful, efficient and cheery. During the medical procedure and aftercare I was completely at ease. Thanks, I am looking forward to the next 30 years of great eyesight! :-)”

Helpful Report

Posted 12 years ago

“It's been great, I'm very glad I chose Optical Express and would highly recommend to anyone wanting to undergo laser eye surgery”

Helpful Report

Posted 12 years ago

“I was initially really wary of getting it done and the consultation was actually just something I decided to do impulsively. Turned out it was pretty cheap with the offer that was on and everything seemed relatively simple. The actual experience was over in 5 minutes and I have had noproblems with my vision since! Best decision I ever made to get laser eye surgery!”

Helpful Report

Posted 12 years ago

“staff were very helpful and friendly and surgery and aftercare was very good”

Helpful Report

Posted 12 years ago

“Was a pleasant experience from start to finish. All staff were polite and reasuring. Was very pleased with the whole process”

Helpful Report

Posted 12 years ago

“Very satisfied with the quality of pre-op care and after care especiially the team in Brighton”

Helpful Report

Posted 12 years ago

“Initially I was quite apprehensive with regards to Laser Corrective surgery due to not knowing too much about it. This was eased with the consultation as all of the doubts I had and the questions I had were answered and in a very 'easy to understand' way. The overall care given is second to none and the aftercare is extremely good. I really am so happy with the outcome of the surgery as it makes life so much easier, just the fact of a simple thing like when it rains and not having steamed glasses. I would most definitely, and have recommend surgery to friends and family.”

Helpful Report

Posted 12 years ago

“Excellent”

Helpful Report

Posted 12 years ago

“I felt confident through out the whole experience I was being looked after. After an initial problem where surgery was postponed because of dry eyes I felt the staff were doing their very best to look after me as they would not proceed with the surgery if it were to be dangerous to me.”

Helpful Report

Posted 12 years ago

“Being completely honest, it is the best thing that i have ever done! One month on and i am still reading signs out loud in the street as i can see them perfectly. Iv also had so many compliments on the colour of my eyes now that they can be seen and even strangers remarking on their blue colour! The staff at the cardiff clinic are amazing and put you totally at ease and answer any questions you have at any point in the treatment process. I would not fault them at all and i have felt safe and secure throughout the whole process. I owe a big thank you to Wayne and the staff at the cardiff store.”

Helpful Report

Posted 12 years ago

“The first week after surgery I felt a bit scared because I was worried whether it would not work out or that there would be some complications. It did not help me reading things on-line as you can always find horrible stories. However, after my eyes have settled, I am very pleased I had the surgery done. The doctors here have always been very helpful and asnwer any queries or worries I had. During the first few weeks I had the occassional strong headache and very dry eyes. Both of those symptoms have now become almost inexistent. I do not need the eye drops as much as I did at the beginning. It is an amazing feeling not to need glasses anymore.”

Helpful Report

Posted 12 years ago

“Brilliant and life changng experience, staff are very friendly making experience easier.”

Helpful Report

Posted 12 years ago

“Better than expected vision after treatmant. I am a satisfied customer and woud recommend ato anyone. Great service and after care from all staff”

Helpful Report

Posted 12 years ago

“I felt very reassured by the clinical staff during all stages of consultation and treatment. Having worn glasses and contact lens for over 50 years my expectations for correcting my sight to 20:20 vision was low. I can more comfortably read now than with spectacles and am much more free to participate in physical activities as glasses and contact lens hindered me. I am delighted with the clarity of long distance vision!”

Helpful Report

Posted 12 years ago

“Very pleased I did it, would recommend it to friends”

Helpful Report

Posted 12 years ago

“Fantastic results, a great service throughout!”

Helpful Report

Posted 12 years ago

“very satisfied with the whole process.”

Helpful Report

Posted 12 years ago

“Second to none. Always police, punctual and most helpful. Thrilled with result.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,216 reviews