Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sceptical to begin with, the surgery has been a massive improvement on quality of life and I'm sure this will only get better as I find there are more things I can do now more easily. Very satisfied and would certainly recommend to family and friends.”

Helpful Report

Posted 12 years ago

“Everything from consultation, to aftercare has been superb. No issues of discomfort, only minor dryness in the first couple of weeks but was expected. The best thing I have done, only wish I had done it sooner!”

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Posted 12 years ago

“I was very nervous about getting the surgery done, its my eyes you only have two! But the excperience has changed my life: no more contacts or glasses! The surgery was painless with a little discomfourt afterwards, I was back to work straight away and I have perfect vision. The support, care and help from the staff was great; with regular follow up checks to make sure everything is healing well I would recommend to anyone: it will change your life!!!”

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Posted 12 years ago

“Wake up every day, having fantastic eyesight, not having to search for glasses, worry about losing them or indeed clean glasses. Vision is fantastic and would have no hesitation in going back. Big thanks to the surgeon, and staff during the surgery and of course, those in Kirkcaldy who are excellent. Still can't believe I got so worked up about the surgery, when in fact it was very straightforward and pain free - well until I got home!”

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Posted 12 years ago

“i would recommend laser treatment to anybody,no more glasses yeha”

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Posted 12 years ago

“The recovery was more painful and lasted longer than anticipated, as I had to have LASEK not LASIK. My result is brilliant though and I would still do it again. It's great being able to go swimming and be able to see.”

Helpful Report

Posted 12 years ago

“very efficient in all aspects of the surgery including prior and post op white city also has very attractive and efficient staff”

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Posted 12 years ago

“The procedure on the day was not as uncomforatble as expected, although post surgery pain was worse than anticipated, but lasted for about 10-12 hours, so not unbearable. I could read numberplates on cars as I was taken home, which was great. General discomfort (dryness) lasted about a month, but vision three months on is very good and overall I'm very pleased with the surgery. The staff were exceptional at all times during the surgery and post care check-ups.”

Helpful Report

Posted 12 years ago

“My vision is constently improving and the comfort of my eyes compared to wearing contact lenses previously has improved dramatically. Very pleased that I went ahead with the proceedure and improving results over the coming months. Very happy with the surgery and team at Optical Express and glad I went through with the proceedure.”

Helpful Report

Posted 12 years ago

“I have just had my one year anniversary of having my laser eye surgery and life is great. After years of wearing glasses and contact lenses and swithering over the surgery I can't believe I didn't do it sooner. My vision is perfect and holidays no longer consist of bags of lotions and potions just for my contacts, I travel much lighter and enjoy the freedom I now feel.”

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Posted 12 years ago

“i was unsure about laser eye before my consiltaion. after that i book for the proceedure due to the knowleage and helpfulness of the staff. 5 weeks later i had the laser eye and my life changed, i feel more confident at work and in life and it was the small things i noticed most like when it rained, and my vision is better than before the laser eye. Every after care visit has been great and the service is very high. over all i would say optical express has offered me great service, great resaults and a good price. thank you”

Helpful Report

Posted 12 years ago

“Very happy with the level of care and attention”

Helpful Report

Posted 12 years ago

“Very satisfied with the treatment and qaulity of aftercare”

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Posted 12 years ago

“re correction treatment has worked and everything seems great able to play football wiht ease now and general vision is better even when i had glasses”

Helpful Report

Posted 12 years ago

“Quick, pain-free (some minor discomfort) operation and remarkably quick recovery time with some discomfort during the first 6 or 7 hours. I couldn't believe how little discomfort I had within 24 hours of the op.”

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Posted 12 years ago

“would recommend it as i needed glasses but it has gave me a better life. would do it all again”

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Posted 12 years ago

“I've fancied Laser Correction for years now, but was unsuitable on my first consultation. Thankfully now, I was able to get Wavefront treatment, and the whole process has been fantastic. Ther Surgery and aftercare I have received at the Renfield Street store and in Livingston have been first class. Looking forward to living glasses free when I'mn out and about now.”

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Posted 12 years ago

“it was east and required just a little care afterwards. main issue was taking the jump and of course the money!”

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Posted 12 years ago

“Its a good experience for me.”

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Posted 12 years ago

“Very saisfied with the service and after care provided. I have recived better vision than wearing contacted lenses and I am extremley staisfied however on the day there seemed to be alot of waitng around.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews