Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's brillant waking up and being able to see everything clearly without the use of glassses and contact lenses. :)”

Helpful Report

Posted 12 years ago

“The surgery was very quick and painless exceeded all expectations, would recommend to any one who was thinking about having laser eye surgery. Staff looked after you from start to finish and still caring.”

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Posted 12 years ago

“Very good care from the Optical Express team from surgery day and through aftercare. My vision is brilliant, it's awesome to be able to see the alarm clock when you are still in bed.”

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Posted 12 years ago

“Great simple slick experience. The surgery was amazingly simple and the discomfort after was very limited. I have had some difficulty due to the level of astigmatism, but I would happily have a retreatment to enhance the vision further. Overall I am very satisfied.”

Helpful Report

Posted 12 years ago

“I was v nervous about laser eye surgery, it was painless and the result was very good and I did not have to worry as much as I did and I would certainly reccomendto family and friends”

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Posted 12 years ago

“From start to finish, this has to be one of the best experiences of my life - why didn't I do it sooner? Fantastic and friendly staff and a complete after care package have topped it off. Many thanks Optical Express.”

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Posted 12 years ago

“The whole experience of having laser surgery here has been amazing, from a really high prescription I now dont need glasses or contact lenses except for driving - it really has changed my life”

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Posted 12 years ago

“I was a little apprehensive about surgery, who wouldn't be! The staff are all really good though and made it an easy thing to do. There was as little more discomfort than I had expected directly after surgery with my eyes watering, however this was much better the next day. Now, 3 weeks later, my sight is better than it ever has been and i would thoroughly recommend surgery.”

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Posted 12 years ago

“definitely recommend this to anyone thinking about it. I wish I had done it years ago. Thank you.”

Helpful Report

Posted 12 years ago

“After a few hours discomfort on the evening of the surgery the whole process has been fantastic. My eyesight,whilst not yet perfect,is well on the way to being as good as my glasses prior to treatment. Still a bit of healing to go which will hopefully help.”

Helpful Report

Posted 12 years ago

“Whole experience was made straight forward and was quick to get from initial consultation to eye surgery. Only downside was the wait at Nottingham of two hours prior to the surgery but the surgeon was very reasssuing through out.”

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Posted 12 years ago

“The procedure took less than 15 minutes and I now have nearly 20/10 vision. Wish I had done this earlier and have been raving about it to my friends and family”

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Posted 12 years ago

“surgery was not painful at all - it was just an interesting and strange experience. The only discomfort was in the week after the surgery during the healing process where my eyes felt sore.”

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Posted 12 years ago

“Quality of life is now better as having worn glasses for over 40 years, i now feel like i have a new lease on life”

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Posted 12 years ago

“i would recommend this to anyone service and after care have been great and the results have been fantastic. really happy has made my life for my sports and work and living experiences much better.”

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Posted 12 years ago

“Received excellent service from the initial consultation to all the follow up appointments after. Staff were always friendly and welcoming and put me at ease on the day of my procedure.”

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Posted 12 years ago

“Having laser surgery has made life significantly easier for me.”

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Posted 12 years ago

“Having laser eye surgery has not only changed my life but has made doing things with my daughter much easier. I couldnt be happier.”

Helpful Report

Posted 12 years ago

“My visit to optical express has been incredibly satisfying at the harley street clinic The surgery itself I felt was very scary, but I was put at ease by the surgeon. the biggest fear factor is knowing you can move your eye during surgery so that was very difficult to go through recovery time went very well despite the pain but going from -8 vision in both eyes my contact lenses and my glasses were essential to live my life. Now I have stopped reaching out to move my glasses up to adjust them on the bridge of my nose and have accepted my better than 20/20 vision. amazing vision!”

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Posted 12 years ago

“I am extremely happy with my experience with Optical Express. The service has been good and staff friendly. The eye surgery itself has been fantastic I am surprised how good it is and wish I would have had it done a long time ago!”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews