Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I am really happy now and my life is much easier than it was before :)”

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Posted 12 years ago

“i'am really happy because everything i was told would happen was accurate and is happening as expected.”

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Posted 12 years ago

“Having worn glasses for more than 14 years, it has been very liberating to now know that I don't have to use them to look at the alarm clock every morning! It is relly a sense of freedom after being bound for ages - and the quality of are of the friendliness of staff and the comforting, humourous surgeon made this eperience more than worth it! I thank OE for my improved quality of life and would definitely recommend them my family and friends! This is easily one of the greatest Christmas gifts for me! Thank you once again, OE!”

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Posted 12 years ago

“I recommend the procedure to all. It has made a great difference to my lifestyle, i no longer have to worry about wearing glasses or lenses on holiday/during flights. I do not have to worry about the same during social events, long days at work or when doing other strenuous activities. I recommend this procedure to all as it does change your life for the better.”

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Posted 12 years ago

“So far so good. Treatment has been professional and satisfied with my eyesight.”

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Posted 12 years ago

“Certainly, the world is beautiful with glasses, but nothing beats the absolute freedom of looking left, right, up and down without feeling that weight on your face! ..not having to search for your eyes everytime you take them off...etc etc etc...freedom just amazing! I got freedom with my lazer search...freedom of sight, freedom to see the world in all its beauty!”

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Posted 12 years ago

“thank you”

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Posted 12 years ago

“From start to finish the process has been so much easier than expected. Read so many blogs, web pages before doing and was hesitant at first. Now... 1 month down the line I have 20/10 vision in both eyes and it has been a great and rewarding experience.”

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Posted 12 years ago

“Having laser surgery was something I had wanted to do for a while, but I felt that I always had other priorities for the money. As I'm 40, I felt it was now or never. I was very nervous before the surgery, but all staff in Edinburgh put me at ease. Jamie from Kirkcaldy store even phoned me 2 days before to wish me luck as he knew I was nervous. There was no pain whatsoever during the procedure. The procedure only lasting 15 mintues in total, was not what I expected and I would do it over again. There is slight discomfort afterwards and it does feel like grit in your eyes, but this does pass and after a sleep you feel much better. After a month, my vision is great and I can honestly say that it was well worth it. The after care is also excellent and Jennifer makes sure that I am using the drops when I should. I would recommend Optical Express and I look forward to many years of vision without glasses.”

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Posted 12 years ago

“on my first day after my laser eye surgery when i woke up i could see to tell the time and the following days just got better and better i was seeing way more than i thought possible its sooo awesome!! i wish i could express more how it feels to finally see what ive been missing all these years but it can't be put into words.”

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Posted 12 years ago

“Excellent service by all the staff from initial consultation to final checkup. Initially uncomfortable but not unbearable but within 4 hours able to move around the house. The final result was well worth the initial discomfort. I was able to drive the day following surgery and able to return to work on a computer.”

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Posted 12 years ago

“I have found the whole process very easy and the procedure itself was quick. Only mild discomfort after the operation but overall a good experience.”

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Posted 12 years ago

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Posted 12 years ago

“What a wonderful thing to wake up in the morning, every morning, and to have perfect vision with no faffing with contact lenses or worrying where I have put my glasses! No longer do I have the dry itchy eyes of someone who has worn contact lenses for too many long hours at a computer. It is FREEDOM and INDEPENDENCE and I love it. Thank you Optical Express.”

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Posted 12 years ago

“Wow. What a difference Lasik makes! From -8.5 in both eyes to better than 20/20 vision. You cannot put a price on that. Just simply lifechanging and I cannot do anything but recommend this procedure and Optical Express to friends. The staff pre and post surgery have been nothing but professional and excellent in their knowledge and care. Thank you optical express!”

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Posted 12 years ago

“So pleased with the results Couldnt recommend it highly enough”

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Posted 12 years ago

“I was treated by everyone extremelly well and I am more then pleased with the results”

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Posted 12 years ago

“Before having surgery I was unable to see without contact lenses which were uncomfortable to wear. Now I can see in HD!!! i have perfect vision and would do it all over again and reccomend it to anybody.”

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Posted 12 years ago

“The freedom gained from having to wear glasses and contact lenses for sport is superb, I am so glad I decided to have the operation.”

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Posted 12 years ago

“Would recommend Laser Eye Surgery to anyone. The procedure last less than a minute and whilst its not the most enjoyable experience, it doesn't hurt, it isn't uncomfortable, therefore for all that minutes work of strangness it is totally worth it.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews