Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laser eye surgery was something I had thought of at various times over last 10 years or so. A colleague had it done last year and I decided that this would be the year for me. Just wish I'd had it done sooner, can't believe how good my distance vision is now. It is going to make such a difference, no more fiddling with lenses and especially good on holiday for swimming etc. The whole experience was very good, staff very friendly and helpful and the procedure was nothing like I had expected. It was "weird" - like watching a surreal film, but couldn't feel a thing. Some discomfort and "grittiness" that night, just went to bed with my goggles on and slept, but wow, the difference the next morning!! Amazing. When attending for post op appointment, I could read lines on posters in the waiting room that my husband had difficulty with! (Have had to buy some weak reading glasses for some close work, but was to be expected due to my age, at least I can increase the point size on my Kindle for reading......) Thanks Optical Express!”

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Posted 12 years ago

“it's difficult to swim with strong glasses or contact lenses - to the extent that I never learned to swim more than one or two lengths. Laser eye surgery has enabled me to take swimming lessons and to complete s mile swim in open water and a number of triathlons. I should have had surgery years ago when I was playing rugby.”

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Posted 12 years ago

“On the day of operation I was very nervous, but the staff were friendly and comforting. The result after the Op, I experienced everything which was pointed out such as watering eyes etc, but that was over within 5 hours. My vision the next day was amazing, however I am still experiencing dry eyes from time to time and at night time I have starbursts and Halos, which I hope will go away in a few months. My check ups have been great, very informative and all my questions answered.”

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Posted 12 years ago

“After the vision settled down in the first few days I could feel a great improvement - my vision was better than ever and the discomfort went away within a few days. I would tell anyone who has the surgery not to worry as within a few days they will be extremely happy that they went ahead with the surgery. It makes a vast improvement to your quality of life. :)”

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Posted 12 years ago

“Should have done it years ago, great not having to clean rain off glasses.”

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Posted 12 years ago

“The whole procedure, from my first consultation, through to the surgery and then the after care I've received, has been brilliant. The customer service I've recived has been consistently great and I've been really impressed with everything. I've recommended it to everybody I know who wears glasses and my sister and a friend have now gone ahead with surgery as a direct result of my recommendation.”

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Posted 12 years ago

“after inital problems i was seen and i was extremely satisfied”

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Posted 12 years ago

“After just one month my vision is very good although I do have some dryness especially in the left eye but hopefully that will settle down. I am very pleased with the result so far and especially the freedom it gives me from glasses. I would recommend the procedure to anyone and I would recommend Optical express. From the Surgeon Mr George Setatas who carried out the procedure to the staff at reception and the optometerists i have seen have all been very friendly and professional at every stage.”

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Posted 12 years ago

“My vision is fantastic and the liberation of not having to wear glasses in the rain is great. Being able to do sports but see clearly was the main aim of having the surgery and the relative ease of recovery made this procedure totally worthwhile”

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Posted 12 years ago

“3 Months after my surgery and My eyes are still fantastic and still receiving fantastic aftercare. Thank you optical Express!”

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Posted 12 years ago

“Everything seems so much brighter and i feel much more confident.Very happy.”

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Posted 12 years ago

“I have been very pleased with the results from my laser eye surgery. I was very satisfied with the care and help I recieved from all of the staff. I am so pleased I was able to have laser eye surgery, it has changed my life for the better.”

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Posted 12 years ago

“Everyone was friendly and put you at ease every step of the way, everything was explained throughtout, extremely satisfied and would recommend Optical express to anyone.”

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Posted 12 years ago

“It is great to be able to do things and not worry about my glasses falling off or that i need to get my contacts out befor my eyes get dry. My daughter no longer can break my glasses. Very satisfied with the outcome.”

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Posted 12 years ago

“Amazing! So good to see with my natural eyes”

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Posted 12 years ago

“fantastic and would highly recommend to anybody. Alot better vision than what i was hoping for.”

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Posted 12 years ago

“From start to finish i cannot fault the treatment that I have received. I cannot remember having better than 20/20 vision and it really is amazing that i can now read small print at a distance. A really big thank you for everyone. My only regret is that i did not have the treatment done years ago.”

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Posted 12 years ago

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Posted 12 years ago

“WHAT A GREAT EXPERIENCE THIS IS...TO BE ABLE TO SEE WITHOUT HELP..HIGHLY RECOMMEND THIS IS AWESOME AS ARE THE STAFF..FRIENDLY AND EFFIECENT! AFTER ONLY A DAY HAD PRETTY GOOD VISION AND HAVE 20/20 VISION SOOO PLEASED..THE SURGERY IS SO STRAIGHT FORWARD AND DOESN`T HURT AT ALL!”

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Posted 12 years ago

“Having laser eye surgery has meant that i now don't have to wear glasses when driving or when watching tv in bed.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews