Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted i made the decision to have laser eye surgery. I had to make sure I had the finances of course, but there's no doubt that it is worth the money. Not only do you save on contacts/glasses payment, but you get an amazing amount of benefit too. Also amazed at the recovery time and the fact that I experienced no pain and only a couple of seconds of mild discomfort.”

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Posted 12 years ago

“So glad I got the surgery done, wished I had it sonner.”

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Posted 12 years ago

“I was bit nervous during the first week of having my laser surgery, thinking whether my eye sight will be any better or stay the same as before. Now i can happily and confidently say laser eye is brilliant and it has improved my quality of life and i am enjoying it. My experience of having laser surgery is all positive and i would happily recommend my friends and family members to go for it. Thank you optical express.”

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Posted 12 years ago

“Don't have to worry about falling asleep with my contacts left in. Would deffinately recommend everyone”

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Posted 12 years ago

“before it was difficult riding my motorcycle, now i can ride with ease and confidence. everyday things are now much easwier and i can swim with my kids in confidence knowing they are easily within my eyesight vision now. having my eyes done is an absolute game changer and putting it into words how much it has changed my life is difficult”

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Posted 12 years ago

“Before surgery I struggled with the usual things associated with wearing glasses, especially when fishing. Now Ive had surgery I can go about my day to day business without any problems at all. I wish Id have had it done years ago.”

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Posted 12 years ago

“I am so pleased i decided to have laser surgery, the freedom of not wearing contact lenses and glasses is great.”

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Posted 12 years ago

“IT IS MAGICAL!”

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Posted 12 years ago

“No longer wakes up in the morning having to hunt for specs which is good. Happy to be free from specs as such an inconvenience, very happy to be without specs all of the time.”

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Posted 12 years ago

“I can now go about my daily life without the hassle of contact lenses. I hated the pressure of the clamps during surgery but worth it in the end!!”

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Posted 12 years ago

“I found the staff in the store very helpful and nice and would recommend them to all my friends and family A**** overall”

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Posted 12 years ago

“I have been wearing glassess for nearly 15 years of my life, never believed I could see with my own eyes again. The whole experience has been great and the cost of the treatment is worth every penny.”

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Posted 12 years ago

“Wish I had done this years ago, feel a real sense of freedom after 30 years of glasses or contact lenses.”

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Posted 12 years ago

“Laser vision correction is fantastic. For the first time in nearly 43 years I no longer need galsses. The surgery was simple and quick with a great experience from all the team members. The after care procedures are very helpful and you always feel valued. I cannot recommend highly enough that lasik is the way to go. I still occasionally reach for my glasses when waking up but its only a habit that will soon be broken. Many thanks Optical Express.”

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Posted 12 years ago

“i am so glad that i had lazer treatment, its made such a difference to my life, the care and help that i have recieved was first class, i would recommend this treatment to anyone”

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Posted 12 years ago

“i struggled with my vision as i refused to wear glasses or contact lenses but laser eye treatment gave me the freedom i wanted i am very pleased with the results and would do it again if given the choice very very satisfied”

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Posted 12 years ago

“I struggled to see anything clearly before the treatment. Glasses were an essential and I felt totally dependent on them. The staff at Optical Express explained the treatment very clearly and told me that I might still need to use glasses for reading and very close work following treatment. My eyes have taken about a month to settle down fully but I now only need to have reading glasses for very small writing or when the light is poor. Laser eye surgery is a wonderful treatment and well worth the investment.”

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Posted 12 years ago

“I have had a very positive experience with optical express. Right from the start when I had the first consulation in Horsham the staff were very informative and then at shaftsbury clinic all staff were reassuring and informative and made me feel as relaxed as possible. My surgeon was so brilliant and it was all over so quick. My after care has been so good and so important to reassure me that the surgery was a success. Thank you to all the staff at optical express for changing my life......I can see without glasses...Yippee! I have already started telling my family and friends to come here for their surgery as its so great and the payment option of monthly bill is great.”

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Posted 12 years ago

“Laser eye surgery has enabled me to do so much more e.g. swimming etc without having to worry about the hassle of contacts. I would definitely recommend it.”

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Posted 12 years ago

“Fantastic experience I am soooooooo pleased with the results! Thank you all so much for such a professional service!!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews