Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,220 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely satisfied with the whole experience I now have 20/20 vision and was treated very professionally, not much discomfort after the surgery but this was explained”

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Posted 13 years ago

“excellent service all round.Your staff are a credit to your company”

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Posted 13 years ago

“I have been extreamly satisfied with my laser treatment, from the level of service to the treatment itself. However, due dryness in my eyes, I have not experienced the full benefits yet, but hopefully things will get better with time.”

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Posted 13 years ago

“im very happy with my eyes now not having to wear glasses or contacts is gr8t its much better no messing around i can just wake up and see wish i had done this years ago”

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Posted 13 years ago

“my experience are really good and very satisfied with the treatment and service.”

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Posted 13 years ago

“i am extremely satiffied with this surgery but this surgery was rely costly if its bit cheep more pepole can do.but overall its rely good and help for me thanks alot for all team membors”

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Posted 13 years ago

“I am very pleased with the experience. I can see much more clearly than I had ever expected. I would definately recommend Optical Express. The optician was friendly, made me feel at ease and answered all my questions.”

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Posted 13 years ago

“So quick, hardly any pain more discomfort. Quite a bad perscription so its taking time to get there. If I'm honest I expected it to be instant vision but hey as the saying goes "good things come to those who wait".”

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Posted 13 years ago

“I put off laser surgery 3 years ago, I wish I had done it then. What a difference it has made to my life, everything is so much easier now that I do not have to rely on my glasses or contact lenses. Altough the procedure is sore for almost one day after the benifits are well worth it.”

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Posted 13 years ago

“The outcome of laser eye surgery is beyond expectation. My quality of sight and life has improved dramatically. The staff were constantly informative and reassuring throughout the very smooth process. A very worthwhile procedure.”

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Posted 13 years ago

“on the day i was extrememly nervous and had to wait a while before my surgery was done but once in the laser room, the procedure itself took no more than around 10 minutes and that included preparation time. i went straight home to bed after the procedure and i felt mild to moderate discomfort for around 2 hours after but once that wore off i felt well enough to get out of bed and the next morning i was up and about as normal. Not wearing glasses is very liberating, i would recommend this procedure to anyone.”

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Posted 13 years ago

“After wearing glasses or contact lenses for more than 40 years it is brilliant to be able to wake up in the morning and be able to see! I can't believe it's taken me this long to get round to laser surgery, and because I had monovision I don't need glasses for reading either yet.”

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Posted 13 years ago

“all the advice and care I have had has been exemplary. The surgeon put me immediately at ease and, although nervous, i always felt in good hands. the aftercare during appointments and when i just drop in has always been attentive and i cannot recommend the team enough.”

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Posted 13 years ago

“I was extremely nervous going to get the laser treatment however always wanted to do it. I eventually went for my consultation in east kilbride and got my surgery done in silverburn. Never looked back so happy I went for it. Much better than expected and WELL worth the money. Life changing as I got this for my wedding.”

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Posted 13 years ago

“This has made a significant impact on my daily life and I am very impressed with the care and support from Optical Express during the consultation through surgery and then with the regular checkups afterwards.”

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Posted 13 years ago

“Absolutely faultless beginning to end.”

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Posted 13 years ago

“The Laser Eye Surgery with OE has done magic. I would bring anyone into OE for Lser eye surgery. My hopes shine bright. I am smoothly set.”

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Posted 13 years ago

“Life without glasses is incredible. I'm at my 6 week point and there is still tiny corrections to happen naturally, but its amazing being able to see without glasses.”

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Posted 13 years ago

“definately worth it...”

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Posted 13 years ago

“wish I had had this procedure done years ago while I was still working, would have made my working life much more comfortable. I was anxious about having the procedure but honestly if you are thinking about laser go ahead I was surprised at how simple and easy it turned out to be, no pain at all - go for it.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,220 reviews