Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,216 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,216 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the experience. Everything was explained in detail and any questions answered. The staff were friendly and very helpful at every step of the way and the surgery itself was quick and virtually painfree. I've experienced some dryness and blurring since but this was explained to me and was expected. Overall, very impressed with Optical Express and the professional service I received.”

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Posted 12 years ago

“no pain following op. new lease of life gained, and extremley happy.”

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Posted 12 years ago

“From start to finish my treatment has been absolutely painless. The staff have been great at all times and have always been happy to help and accomdate my needs. I would definetely recommend this treatment to anyone thinking of getting it. It has improved my quality of life tenfold and i couldnt be happier.”

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Posted 12 years ago

“wish i had the surgery years ago. made a real difference to my quality of lift thank you”

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Posted 12 years ago

“After some initial worrying about having the surgery proceedure the staff made me very relaxed and confident that the surgery would be straight forward and have a very positive effect on my day to day life. i am very happy to say they were correct and the results are fantastic. i will definitely be recommending optical express to anyone i feel could benifit from using them.”

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Posted 12 years ago

“Changed my life!”

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Posted 12 years ago

“Very pleased that i had laser eye done. Would definately recommend to other people.”

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Posted 12 years ago

“Great”

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Posted 12 years ago

“From the first phone call it has been an easy process. The treament was quick and aftercare excellent.”

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Posted 12 years ago

“I am made up that i chose to have laser eye surgery done. I am amazed at the results. Ill never look back!”

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Posted 12 years ago

“First procedure was very swift and informative as well as being on time. The second procedure resulted in a long wait, no chance to talk to the surgeon beforehand and felt a bit like a cattle market. Otherwise I fully understood what to expect and the immediate after effects were pleasing. The follow up appointments have been very good and informative. Still have discomfort due to dry eyes and disorientation in artificial light but feel poisitve that this will subside.”

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Posted 12 years ago

“Would reccomend to friends and family”

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Posted 12 years ago

“Staff are always happy to help. appointments are quick. And the surgey was painless. Great. Love my new vision. Would reccomend it to anyone”

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Posted 12 years ago

“from my appointment in store to having my laser surgery i have been very satisfied the staff are friendly and answwer any questions that you have which put you at ease. I would recomend to my friends and family . the whole experience was fantastic.”

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Posted 12 years ago

“Very satisfied with the whole procedure. Staff have been polite and curtious throughout and results have been better than expected. I woke up the morning after surgery and although my eyes were sore my eyesight was better than it had ever been with contacts. As the weeks have past my eyesight has continued to improve. I can now read the bottom line on the eye charts which I could never of imagined doing while wearing contacts.”

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Posted 12 years ago

“this is my second eye op at op express and i am very pleased with the results and the attention to detail from all members of staff. They have been great”

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Posted 12 years ago

“The pleasure of not needing to wear glasses constantly is something that I would recommend to anyone, life seems easier.”

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Posted 12 years ago

“its booseted my confidence, love my new Eyes”

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Posted 12 years ago

“Very good, just slightly dissappointed that my eyes are not as sharp as I'd hoped. However i have had advice and eyedrops from OE to improve the situation.”

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Posted 12 years ago

“The best thing I have ever done. The surgery has completely changed my life.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,216 reviews