Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,216 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,216 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“having needed glasses all the time I decided to go for laser. Altough treatment was very quick I did not feel well over the weekend. However, vision is much better. Staff have been very good and informative, follow up very good as well”

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Posted 12 years ago

“extremely happy with the results”

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Posted 12 years ago

“I expected less of a result than actually achieved - I can now begin to lead a more normal and active lifestyle.”

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Posted 12 years ago

“good service excellent result”

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Posted 12 years ago

“very smooth and well worth the money”

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Posted 12 years ago

“Staff were very helpful and friendly. The surgery was quite weird but over quickly - I had servere discomfort in my eyes for the first hours. I then went to sleep for an hour and sat in the dark for the rest of the day. After that was almost back to normal, with dry eyes for a couple of weeks. My eyes still feel slightly sensitive and dry, but not as much as when I was wearing contacts. My vision now feels like it's too good to be true.”

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Posted 12 years ago

“As someone who has never had contacts or even put an eyedrop in my eye I was quite nervous about the procedure. The staff have been excellent and the procedure was nowhere near as bad I though it would be, my eyes are improving day by day and I am very happy with the service that's been provided.”

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Posted 12 years ago

“such a shame I had to take 12 years to be ready for the surgery. Glad I had it now. Wow!! Defonatley going to enjoy my holiday to Egypt this May. Thank you Opitical Express.”

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Posted 12 years ago

“Very happy with the service. Big change of quality of life. Would definately recomend it!”

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Posted 12 years ago

“The recovery was awful the first 4 x days but improved a lot from the 5th day onwards. My eye sight now is definitely worth it for a few days of pain and an uncomfortable recovery! Thanks Optical Express, I'm more than impressed!”

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Posted 12 years ago

“Difficult few days and no problems since - well worth it - I would do it again if I had to.”

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Posted 12 years ago

“Delighted with the service from optical express they are very professional, friendly and thorough!! Its great not having to wear glasses or lenses!!”

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Posted 12 years ago

“Experience has been great. Treatment was painless. Staff have been very friendly. Other the first week after surgery I couldnt tell I had any treatment. Having vision felt normal.”

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Posted 12 years ago

“its the best things what i ever done and its the best way to spent many and do something to yourself. I recomende this surgery to my friend and all the people who have problem with the vision. Just do this and be happy!!”

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Posted 12 years ago

“encouraging”

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Posted 12 years ago

“Good experience, seen on time every time, looked after well, make comfortable when needed. Staff are knowledgeable and skilled.”

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Posted 12 years ago

“Everything went well and was satisfied with the treatment and aftercare from the Staff. Only the first two days was there discomfort with my eyes , after that everything was better with my vision getting better each day.”

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Posted 12 years ago

“I'm still healing but the results so far are great. The only difficulty I have is using a computer; but this is partly due to me using it more than I should be due to coursework at the moment. My eyes feel so much healthier and I can live an active life without needing to worry.”

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Posted 12 years ago

“Did not want to know in-depth details of the procedure as it may scare me and go cold feet. Procedure was fast”

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Posted 12 years ago

“generally very happy with everything . I realise that time is required for perfection but I do feel that this will be arrived at eventually. The staff have all been helpfull and have given confidence with a potentially scary experience.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,216 reviews