Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it is amazing to wake up in the morning and be able to see without contacts or glasses. i love swimming and can enjoy it so much more now. well worth the money. amazing.”

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Posted 12 years ago

“Whole process was quick and easy and I've had no issues since. Care was fantastic throughout and I'm very impressed with the results. Would gladly recommend the procedure to all my envious friends”

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Posted 12 years ago

“Extremely hapy with my eyes, the staff, the treatment. Everything went well and I had all information i needed. Always seen on time, would recommend to everyone.”

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Posted 12 years ago

“Five years on, I had actually forgotten that even had my eyes lasered. It was a very nice surprise to get a call for my 5 year post-op check as I never actually thought the Optical Express would still be interested on following-up after such a long time. My eyesight is still sharp and allows me to see from very very far!!! Still the best money I've spent on myself.”

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Posted 12 years ago

“Everthing is okay”

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Posted 12 years ago

“Excellent outcome, excellent service.”

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Posted 12 years ago

“staff in the aberdeen branch aere always willing to him at anytime and nothing is a problem to them .”

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Posted 12 years ago

“Had my treatment on the Monday and could read car number plates from a distance for the 1st time in over 30 years the next morning -Amazing!! Absolutely wonderful and so painless could not believe how something so amazing can change your life so quickly. Many Thanks to everyone in Optical Express Inverness.”

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Posted 12 years ago

“Wish i'd done this sooner, the best thing i've ever chosen to do, very very happy with outcome, wouldn't hesitate if more treatment needed, it is like magic, my sight is better now than when i had to wear glasses and i feel more confident and comfortable. This should be shouted from the roof tops.”

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Posted 12 years ago

“All fears about the operation were allayed, and overall I am very happy with the service, the after care and the result of the operation. I would recommend the treatment to a friend or family member”

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Posted 12 years ago

“I have been contemplating having laser surgery for some time and cannot tell you how pleased I am now that I have done it. My eyesight is better than 20/20 something which I did not think was possible. Also the area around my eyes feels healthier as I am no longer pulling/gragging on them daily to insert lenses. I have recommended this surgery and since two of my friends have had it done.”

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Posted 12 years ago

“happy with a results of surgery”

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Posted 12 years ago

“From start of surgery to afercare could not be more pleased”

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Posted 12 years ago

“very satisfied with the outcome”

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Posted 12 years ago

“I didn't like the actual surgery - although not painful it was uncomfortable”

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Posted 12 years ago

“I would highly recomend optical express all staff where extremley helpful and made sure all my questions where ans and more.”

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Posted 12 years ago

“only one comment ,i got the surgery in the winter and the day was very blowey and i would recommend the wearing of googles in that instance other than that iam extremely pleased at the outcome .”

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Posted 12 years ago

“By far the best decision i have made was to get laser eye surgery with optical express, all the staff were polite and friendly and put you at ease. Completley painless and worth every penny. Excellent!”

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Posted 12 years ago

“Good experience. Was scared at first after watching youtube videos, but staff put me at ease and everything went well. Happy with results although suffering from dry eyes just now.”

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Posted 12 years ago

“Very positive from start to finish. The staff are polite, friendly and knowledgeable, the facilities (both locations) clean and tidy.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews