Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent care from start to finish. Staff took time to explain all options. Procedure was painless and I'd recommend it to anybody.”

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Posted 12 years ago

“From the start to the finish, the team have been supportive, and reassuring. The surgeon was very approachable and the after care team have been fantastic. It is my second op, as i had to have an enhancement due to my astigmatism, and if i had to do it all again i would”

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Posted 12 years ago

“Very good experience, would recommend it to others”

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Posted 12 years ago

“I thought I was very well looked after by all staff before, on the day of my surgery and after. I'm so pleased with the results. I received all info required and had all my questions answered. I also found the website was helpful after and also found some answers/ info from there inbetween appointments.”

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Posted 12 years ago

“I am glad for not hesitating in having eye lense replacement, with all it's risks which I must say it was very little compare to the benefit, I would certainly recommend it. The care before and after has been excellent, which I consider to be very important when it comes to anyones eyes. Many thanks. Rubik Ghalustians”

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Posted 12 years ago

“Really glad I had the surgery it's made a huge difference”

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Posted 12 years ago

“lots of helpful advice and reassurance given... all questions answered.”

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Posted 12 years ago

“optical express looked after me very well, from pre-op to after care, very satisfied.”

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Posted 12 years ago

“I would reccommend laser surgery to anyone as it has improved my quality of life and i have not had any problems”

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Posted 12 years ago

“The whole experience has been wonderful and I am more than satisfied with the results. Optical express have been amazing and I would recommend them to everyone”

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Posted 12 years ago

“after an extremely cautious start to my first visit, I was soon put at ease when everthing was fully explained to me. Through the procedure and operations everything was explained in laymans language and all fears put to rest.”

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Posted 12 years ago

“Fantastic from start to now, just a bit dry after month but vision fantastic”

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Posted 12 years ago

“I had LASEK surgery which was supposed to have a longer recovery but I experienced no pain and very little discomfort for two days and had completely recovered after that. I was also very pleased with how comforting the staff were as I was very cautious to have the surgury.”

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Posted 12 years ago

“Cannot believe how fast the results were, it has allowed me to not think about my vision just take it for granted”

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Posted 12 years ago

“the care ive had at optical express has been excellent, I am so glad i had my lenses replaced!”

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Posted 12 years ago

“the outcome was greight with a brilliant outcome and friendly staff.”

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Posted 12 years ago

“I've had glasses since I was around 14, and love not needing them anymore. I could see clearly pretty much immediately after surgery, only had some problems with bright lights, which sunglasses took care of. By the next day my vision was very good.”

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Posted 12 years ago

“The staff and surgeons in both Edinburgh and Inverness were very helpful and caring. I got an infection in one eye and the aftercare I recieved from all the Inverness staff exceeded all my expections. I even had drops delivered to my place of work 22 miles away. I had regular check ups up to 3 times a week. I cannot fault the care I have recieved and would recomment Optical Express to anyone interested in replacement lens surgery.”

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Posted 12 years ago

“A little nervous before the operation but everyone was very professional. The follow up visits were always handled with understanding and everything was explained clearly.”

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Posted 12 years ago

“Having worn glasses for over 14 years, optical express have not only improved my vision but also my lifestyle. The service was amazing and the staff are great. I never felt I had nothing to worry about, any questions I asked they were answered honestly which was the most important. If I had to do it again I would definatly go back to optical express.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews