Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Really glad I had the surgery it's made a huge difference”

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Posted 12 years ago

“lots of helpful advice and reassurance given... all questions answered.”

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Posted 12 years ago

“optical express looked after me very well, from pre-op to after care, very satisfied.”

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Posted 12 years ago

“I would reccommend laser surgery to anyone as it has improved my quality of life and i have not had any problems”

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Posted 12 years ago

“The whole experience has been wonderful and I am more than satisfied with the results. Optical express have been amazing and I would recommend them to everyone”

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Posted 12 years ago

“after an extremely cautious start to my first visit, I was soon put at ease when everthing was fully explained to me. Through the procedure and operations everything was explained in laymans language and all fears put to rest.”

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Posted 12 years ago

“Fantastic from start to now, just a bit dry after month but vision fantastic”

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Posted 12 years ago

“I had LASEK surgery which was supposed to have a longer recovery but I experienced no pain and very little discomfort for two days and had completely recovered after that. I was also very pleased with how comforting the staff were as I was very cautious to have the surgury.”

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Posted 12 years ago

“Cannot believe how fast the results were, it has allowed me to not think about my vision just take it for granted”

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Posted 12 years ago

“the care ive had at optical express has been excellent, I am so glad i had my lenses replaced!”

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Posted 12 years ago

“the outcome was greight with a brilliant outcome and friendly staff.”

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Posted 12 years ago

“I've had glasses since I was around 14, and love not needing them anymore. I could see clearly pretty much immediately after surgery, only had some problems with bright lights, which sunglasses took care of. By the next day my vision was very good.”

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Posted 12 years ago

“The staff and surgeons in both Edinburgh and Inverness were very helpful and caring. I got an infection in one eye and the aftercare I recieved from all the Inverness staff exceeded all my expections. I even had drops delivered to my place of work 22 miles away. I had regular check ups up to 3 times a week. I cannot fault the care I have recieved and would recomment Optical Express to anyone interested in replacement lens surgery.”

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Posted 12 years ago

“A little nervous before the operation but everyone was very professional. The follow up visits were always handled with understanding and everything was explained clearly.”

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Posted 12 years ago

“Having worn glasses for over 14 years, optical express have not only improved my vision but also my lifestyle. The service was amazing and the staff are great. I never felt I had nothing to worry about, any questions I asked they were answered honestly which was the most important. If I had to do it again I would definatly go back to optical express.”

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Posted 12 years ago

“cannot fault care before, during and after surgery. the staff put me at ease every step of the way. the operation itself was far less scary than i thought it would be. only fault i can find was discomfort after the operation. the 24hr post op check was very much appreciated as it reassured me that the discomfort didnt mean anything was wrong. would have liked bandage lenses out sooner, but had to wait an extra day due to store opening times.”

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Posted 12 years ago

“i was very nervous on the day but was very surprised at how quick and painless the actual procedure was. My eyes were very sore after about an hour and ran continuously . next day they were dry rather than sore but could already tell that my vision had improved”

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Posted 12 years ago

“The surgery itself was much more comfortable than I initially expected. The care pre and post operative was good and my near sight vision is great as I no longer have to depend on glasses which is great. It's still early days and I am looking forward to improved distance vision and less glare once the lens' settle down.”

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Posted 12 years ago

“Procedure was very quick and vision improved instantly. As my prescription was so bad before, it is a real breathe of fresh air to be free from constant use of contact lenses and glasses. I am now able to play all the sports I wish without worrying about a contact lens falling out!”

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Posted 12 years ago

“Initial visit was somewhat negative, waited in store a very long time beyond the booked appointment time and was not informed of the reason for the delay. Consent visit at Harley Street was positive and the staff very helpful. Surgery experience in London was good, staff were excellent - thorough, informative and attentive throughout the procedure in each case. Follow-up appointments have been generally good, although, as per the initial visit, have generally involved waiting beyond the booked appointment time. The optometrists have been informative and reassuring. I would comment that the biggest concern has been not knowing what symptoms are 'normal' at a given stage, over and above halos and ghosting - it would have been good to have had access to more information on this.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews