Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I had worn glasses since thwe age of 4. My old optician advised me many years ago that they did not think that laser surgery would be of benefiit to me. I genuinely beleve that high street opticians have a vested interest in dissuading people frrom undertaking laser surgery as they will experience a loss of revenue from contact lenses and glasses. As a result, I did not enquire about laser sugery until 6 weeks ago. Although a little hesitant, I cired when I found out that laser surgery was possible for me and that it might mean that I would be able to see properly. I immediately set about sorting out how I would pay for it. I now have good eyesight and do not need glasses. I am over the moon and would not hesitate recommending the procedure to anyone.”

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Posted 12 years ago

“The whole experience to date has been refreshingly smooth, polite, on-time and comfortable. Both at 22 Harley Street and at Westfield, I have been impressed by the friendliness of your personnel, their attention to detail, the availability of the latest equipment and techniques (I had a cataract removed in 2009 and this was much less 'intrusive'). The after care procedures have been fantastic. I have to thank both Bupa and Optical Express for my newly found bright life”

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Posted 12 years ago

“The operation was very quick, during the evening and the first day were beyond painful for me (but they say each person is different). Within a week my eyes felt much better. Dont regret doing it, feel more confident in myself and still go to take my glasses off in the evenings!”

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Posted 12 years ago

“Despite, worrying alittle when the time came for the operation, everyone that I have dealth with, has been absolutely amazing, courtous and supportive, accompanied always by a smile. Only one part of the operation was uncomfortable/felt slightly kinda of ouchy, and that was the vaccum on your eye balls. Other than that a very mind boggling experience, i would recommend, but, not until, i am completely happy than my eyes have settled down and are no longer drying out. I did have brilliant vision in week 1 and 2, but these last couple of weeks and the dryness has affected my vision. I do have every faith that all will turn out fine. Thank you.”

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Posted 12 years ago

“would recommend lens replacement surgery to any of my friemds and family”

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Posted 12 years ago

“Easy, well organised pain free and wonderful outcome”

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Posted 12 years ago

“Good experience overall, special thanks to all staff in both clinics for explaining everything. Even though my left eye is not yet perfect ( but getting better) i am very satisfied i did this. Can see better now than with contacts or glasses and hope the residual prescription will go away. Would do this again anytime. So far is like going from Standard Definition to Hight Definition.”

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Posted 12 years ago

“It was smooth sailing. All ok.”

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Posted 12 years ago

“The service I have received has been for the most part very good. I have had to wait for quite a while when it's been busy. However, when seen it's all been very pleasant and everything was discussed fully. I have recommended laser surgery to colleagues and friends as it has improved my quality of life significantly.”

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Posted 12 years ago

“customer service and after care at Optical Express has been very good, I would recommend the company to anyone.”

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Posted 12 years ago

“My husband booked the appointment to see if I was eligible for surgery, I had not thought wearing contact lenses a problem as I had been wearing them for over forty years. At the checkup I was told I was suitable and asked to book in, I wanted to give it further thought but my husband offered to pay for it if I booked in immediately. I did so and had the surgery a week later. I had not realised what I was missing for so long, its a joy to have the gift of sight. My husband knew I would not have the nerve to do it if he had not pushed me along and I am glad I did. My son and my nephew have both had the surgery on my recommendation and are delighted with the results. They both have better than 20 20 vision and do not need glasses for close work or distance. I was warned that due to my age (54) I might need reading glasses after the surgery for close work and I do but the joy of seeing distance and being able to drive at night outweighs that for me. My distance visision is now better than 20 20”

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Posted 12 years ago

“i am over 100% satisfied with the treatment and would recommend it to anyone. iwish i had had it done before as my eye sight was very weak.”

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Posted 12 years ago

“Everything was conducted in a very good fashion, in all phases of the consultation, the operation itself and post op follow ups.”

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Posted 12 years ago

“quick easy and successful, I know dont have to worry about the kids breaking my glasses and also I feel much more at ease without glasses. wish I had done it years ago.”

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Posted 12 years ago

“procedure much easier than expected, vision better than expected. only difficulties were - period between getting both eyes done and night starbursts”

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Posted 12 years ago

“I was worried about all the risks detailed on websites but the surgeon stopped all my worries due to explaining thoroughly. the surgery itself was fairly nerve-wrecking but it was quick and painless and i was informed throughout and after what would happen to my eyes”

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Posted 12 years ago

“The surgery was quite painful afterwords, but now i'm so glad i went through with it as my vision is a lot better than i expected it to be. Would highly recommend it!”

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Posted 12 years ago

“Needed IK in one eye and EK in the other. Initial discomfort post operation but the advantage of having the different procedures meant I was able to get the positives from both and vision was perfect almost straight away.”

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Posted 12 years ago

“Very satisfied with my overall experience, any questions I had were answered in a friendly and timely manner. The procedure itself was explained in detail to me and was over with quite quickly, I was made to feel relaxed and at ease. The immediate 8 hours after the surgery were unpleasant as I experienced grittyness and a sensation of a foreign body in my eyes. This subsidied and I noticed my eyesight had improved dramatically within 8 hours. 3 months later I am very happy with the treatment, contact lens and glasses free! My only wish is that Optical Express could cure lazy eye completely!”

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Posted 12 years ago

“everything taken care and satisfied with the outcome”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews