Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every one here st the clinic has been great and helped me very much.”

Helpful Report

Posted 12 years ago

“very good all staff so helpfull explained everything to me and very patient, very calm and no pain.only draw back was it time waiting for op.thank you .”

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Posted 12 years ago

“i was always didnt like glasses i went to my native country to get laser treatment i cudnt get it done bcoz i had allergey but that was lucky its made me to come to u guys i feel honoured here i received great care before and after i m enjoying life without glasses thanks to optical express”

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Posted 12 years ago

“I thought surgery will be more complicated and painfull than really was. It is painless and I am verry satisfied with results. Vision is much better than expected. I will recomend Optical Express to my friend.”

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Posted 12 years ago

“absolutely perfect im really happy with the whole experience from start to finish”

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Posted 12 years ago

“Should of had it done years ago”

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Posted 12 years ago

“Great care and attention at all times”

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Posted 12 years ago

“would recommend, life changing”

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Posted 12 years ago

“satisfactory”

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Posted 12 years ago

“the whole experience has been worthwhile doing. i have had a lot less discomford that anticipated. The next day my vision was perfect and was able to drive!!”

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Posted 12 years ago

“Very pleased with all the staff except I didn't find the surgeon very friendly, nor did he explain anything very well. My eyes seem to be healing well although they have not fully reached their potential yet so I still have to wait and see before I comment on how satisfied I am with the surgery itself.”

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Posted 12 years ago

“I have been treated patiently by all staff during my visits to Optical Express who have made feel comfortable and welcome”

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Posted 12 years ago

“like to thank everybody at optical express best decision i have ever made ;;;excellent service and care after surgery”

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Posted 12 years ago

“Have been thinking about laser eye surgery for the past few years. A friend had it done at Optical Express and said how amazing it was to not have to wear glasses anymore. Finally I decided to have the consultation to see if I could have it done. Now I am glasses and contact lens free and so happy I decided to have the treatment”

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Posted 12 years ago

“words can not say,..plus I am dyislexic like to say Thank you im very happy.”

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Posted 12 years ago

“I genuinely wish I'd had surgery a long time ago. The service and care has been excellent. the only minor criticizm would be that I did not feel I was prepared for the pain post surgery, I was told it would be slight and it certainly was not! But passed in hours and more than happy now.”

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Posted 12 years ago

“I am glad i chose to have this procedure done it was totaly pain free and the treatment involved was carried out so profesional all staff were so nice and made you feel relaxed and comfortable from start to finish.Would definately recommend this to everyone who wears glasses.”

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Posted 12 years ago

“good experience very pleased with my sight now, and less painful than i expected, it has made a big difference to my life. all the staff were very helpful and looked after me very well.”

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Posted 12 years ago

“Very happy I had the treatment and all my questions have been answered. On the day i was nervious and could have done with a bit more of an explanation of what was going to happen but overall i have been very impressed by the quality of care. I am very pleased to finally be rid of my galsses and lenses. Life changing!”

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Posted 12 years ago

“Overall very very good. I would reccomend it and have it done again if I had to.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews