Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been planning to have laser eye surgery for a long time and knew once I was able to afford it that it would be a great opportunity. The procedure itself was pretty straightforward and I felt that the staff were really friendly and ever since having it done its boosted my confidence although im still getting used to not wearing glasses. I would recommend the surgery to anyone as you really can notice the difference literally a day after surgery.”

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Posted 13 years ago

“I am very happy with my surgery. Staff was very friendly and profesional. I did not have any trouble at all, felt secure all the time. Now my vision is perfect and I can finally enjoy my life fully. I would recommend optical express to everyone. The best decision I have ever made!”

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Posted 13 years ago

“Very happy with the result and care from staff. Sorry i didnt do it years ago.”

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Posted 13 years ago

“exciting and rewarding the staff are friendly and most helpful”

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Posted 13 years ago

“The after care has been exceptional and its nice to know that if I have any concerns I can bee seen by a specialist at short notice and know I will be properly looked after.”

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Posted 13 years ago

“The results have been fantastic, the first couple of days are the worst, with the consideration and care you have to give but everyday life was back to normal after a week with work. From having this I do not see why people wait about and consider this. The staff are friendly and helpful, and I never felt left in the dark about anything during my treatment or aftercare.”

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Posted 13 years ago

“Despite the initial hick up with the Laser breakingdown on my appointment.. The operattion was fairly tramatic, but thats 7 minutes in a life time. My eyes recovered quickly, It took about 3 days fopr my eyes to get used not having glasses and I could see 100%. It took a month to get out of the habbit of going to take my glasses off before getting in the shower!! I have recomended to everyone who asked, that they should "just do it" Laser surgery changes your life for the better.”

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Posted 13 years ago

“I am really please with the results after my surgery.”

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Posted 13 years ago

“Brilliant.”

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Posted 13 years ago

“brilliant”

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Posted 13 years ago

“I would be more than happy to recommend others to have laser eye surgery.”

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Posted 13 years ago

“MY VISION IS GREAT, I CAN SEE THINGS CLEARLY. I AM VERY HAPPY WITH THE RESULTS. THANKYOU OPTICAL EXPRESS”

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Posted 13 years ago

“The staf were helpful fro the very beginning, I was so nervous before surgery but they soon put me at ease and most of them had had it done themselves. Would recommend to everyone, go for a consultation at least then decide but it's the best thing I've ever done! No more msising out for me!”

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Posted 13 years ago

“This has been so worth while, from the start communication has been very good. Everyone involved has been excellent with care and advise. Would certainly advise others to have this done.”

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Posted 13 years ago

“After several years of deliberation whether or not to have laser eye surgery, I finally had it done and how I wish that I'd had it done sooner. The procedure was surprisingly quick and pain free. The staff were extremely helpful and reassuring. The aftercare has been excellent!! Thankyou so much for giving me a new lease of life!!”

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Posted 13 years ago

“The experience was very pleasant, straight forward and positive. I was able to have my assessment and proceed to surgery quite quickly which was good for me. I felt no discomfort and the staff were very reassuring during the surgery itself which incidentally took a total of 75 secoonds. Immediately afterwards although my eyesight was a little misty I could see much more clearly. After the surgery my eyes felt gritty but not painful. I was able to travel home by train quite easily. A few hours sleep and all was well. After care was good and I have loved being without my glasses. I use off the shelf + 2 specs for close work. Wonderful.”

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Posted 13 years ago

“Great surgery, felt at ease and always lovely staff which ever branch from start to finish - would alway recomend optical express to anyone”

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Posted 13 years ago

“I had expected to be difficult patient. I am near to the age limit and I have diabetes and so will be slow to heal and have had a life long dry eye problem. But all my fears were groundless. The surgery was fine. My first evening afterwards would have been difficult without pain relief. I slightly overdosed on that but got through it fine when it kicked in. I had some more in the early hours and I have not taken anything since. I can say with all honesty that my eyes are more comfortable and were so almost straightaway than they have been for most of my life. No one explained dry eyes and so I wore my lenses more and more as my eyes were only comfortable then. Now I have the wonderful gift of sight and it is painless. I recommend you to anyone who will listen!”

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Posted 13 years ago

“I have worn glasses or lenses since I was six years old. At the age of 43 I decided to take the plunge and after much research decided on Optical Express. I have been very pleased with the care I have received since my first consultation and right through the experience. My surgeon Mr Jonathon Carr could not have been more assurring and professional. The LASIK surgery itself was completely painless. I was more fascinated than concerned. I have experienced very little discomfort other than slightly dry eyes, which are easily rectified with drops. I would totally recommend the procedure, the company and the surgeon!”

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Posted 13 years ago

“From my 1st consultaion through to post operation I have recieved good information and care. my day to day life has improved and recovery was very quick, bye bye glasses and contact lenses, I still look to reach for them from habit which is odd. Thanks Optical Express!”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,218 reviews