Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“extremely satisfied.very proffesional staff.”

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Posted 12 years ago

“Great professional staff made the process a lot more bearable than it would be otherwise. It's not a procedure I'd repeat in a hurry as found it really unpleasant during the operation and the following day, but the end benefits outweigh the discomfort felt at the time.”

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Posted 12 years ago

“My experiance has been a life changing experiance. With needing contact lenses and in the job i do they were not a good choice. With recieiving eye treatment its has made life a lot easier for myself.”

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Posted 12 years ago

“After a bit of concern before the proceedure, all my questions were answered to my satisfaction. Even though the proceedure is quite daunting, I felt comfortabe and fully advised throughout. After care has been equally superb. My results are better than 20/20, I am now free from glasses!!”

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Posted 12 years ago

“I was hoping for 20/20 vision just so I wouldn't have to wear contact lenses/glasses for sport. But my vision is so much better than that. It's hard to put into words how good the experience has been.”

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Posted 12 years ago

“from deciding to have the laser eye surgery everything has been made simple and easy, with great results”

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Posted 12 years ago

“All optical express staff I have encountered have been excellent and I am my vision is now excellent and not wearing glasses has made a massive impact on my work and liesure time.”

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Posted 12 years ago

“Very pleased with the whole procedure. all staff have been very helpful.”

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Posted 12 years ago

“Having the laser corrective treatment has changed my life and opened up many new oportunities for me. I'm now free to do what i want without the need of glasses or contact lenses. I would defintely recommend it to my family and friends.”

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Posted 12 years ago

“i have been treated fantastically - its a wow for me and i am so happy ...cant stop smiling”

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Posted 12 years ago

“Before my treatment i was very aprehensive,i worried all through the healing process.but i have now been reassured by the specialist that i can now live a normal life .as before i had wrapped myself up with cotton wool.i thank you for the care and support.”

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Posted 12 years ago

“it has been a great adventure-like and reassuring experience from getting the Finances to the curent post-op follow up checks.. A night before the surgery i had an online browse at stories and was kicked into some nervous mood until almost right up the actual operation. NOW am all smiles and I find myself reading far off writings ..almost as if testing my eyes! :) (not gloating) The Tean has been wonderful and very caring and attentive. Thanks ever so much Op-Ex!! :)”

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Posted 12 years ago

“I would highly recommed to anyone it has change my life! Everyone was so helpful and caring i could not have asked for more.”

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Posted 12 years ago

“I have had a great experience, would do it again in a shot.”

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Posted 12 years ago

“Amazing fantastic best thing i've ever done for myself”

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Posted 12 years ago

“Very good experience.Wish I had done it years ago”

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Posted 12 years ago

“very glad i had the treatment and all members of staff have been excellent”

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Posted 12 years ago

“Staff were very helpful and provided answers to all questions asked.They provided all the required information relative to my experiences after my procedure .”

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Posted 12 years ago

“The op itself was far less intrusive and sore than I expected. I explain it to others as the dentist being a worse experience. The staff in the shop, surgical section and aftercare have been very nice, welcoming, informative and taken very good care of both myself and my husband, who had the same surgery at the same time. Everyone has been great and other than being a little disappointed at still experiencing a hazy look in the bright lights, which I'm told should settle down, I don't regret having the surgery.”

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Posted 12 years ago

“Very positive experience all round, will defintely recommend Optical Express to others.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews