“the worst internet ever, I exprienced shity internet when I had to work from home, too many dropout during the day, when I called the support team the only thing they did was to turn off/on my modem, although I had this issue frequently they did not send anybody and even reflected that to nbn.”
“Absolutely terrible. Do not sign up. No service terrible connection, no technicians in Australia, not interested in helping at all. Even worse than Telstra.....”
“Bought the basic package and we had our WiFi drop out and stop working nearly every week of our 12 month contract. Had to call monthly just to get it to work, and as two full time students, this was not what we needed. No refund was offered to us. Would not recommend to anyone.”
“Avoid origin Broadband totally rip u off…very poor service & quality was off line more than on take money from your account without notice..
& very little customer support save time & Agro & look else where maybe cheap but so is the service they provide u do not get what u pay your money for”
“Please, please do not use this company. I have been out of Internet service for 10 days now with no resolution to my complaint!!! I have been told that my contract has 9 months to run and I would have to pay them over £300 if I want to switch provider. I have spent money on phone calls and get no updates from them. I do not usually write reviews but this company has made my blood boil. Please avoid!!!”
“I moved away from Origin Broadband because they wanted to charge a moving fee when other providers didn't have any connection fees. Problem was, the modem they sold me and informed me would work with ANY provider only works with Origin. This was after I specifically questioned if the modem would work with ANY provider and was informed that it would work. Matter has now been referred to the TIO for action.”
“Appalling service, don’t go with this company whatever you do, promised me 11Mbs never in 12 months went any high than 4Mbs and that was rare sometimes less than 1 Mbs. Finished the 12 month contract paid in full. Than I get letters from Debt recovery Agency wanting £287. Complained about the poor speeds said they would get back to me they never did. They should be paying me for not fulfilling the contract. You’ve been warned.”
“The worst experience.
Connected for a day then nothing for a full day. Reactivated after spending more than an hour on the phone, disconnected every afternoon for the last 3 days.
Origin claiming a request from another provider has resulted in me being deactivated on their end. They cannot tell me who/ how and don't seem to understand that I have not authorised or requested a change.
How can they have me successfully connected 3 days if a transfer is on progress? No explanation.
Not only have I been in lockdown in Melbourne, I have expressed the urgent need to be connected for work. They claim I will still be billed!! You must be joking. Do not choose Orgigin as your provider, do yourself a favour.”
“The worst ISP ever - frequent complete blackouts, unmotivated incompetent staff, nonexistent oblivious support. They were cheap and bad years ago, now they are priced as others but became even worse than ever. Never ever sign with them and god forbid for a contract upfront”
“Frequently drops out and they don't seem able to resolve issue.
Fix it for a day then occurs again - very frustrating and am going to change providers”
“Please do not ever use this company! Origin Broadband Australia are the dodgy 1980s Used Car Salesman of Australia: constantly promising a service and not only failing to deliver but being deceitful and dishonest in the process. I have now waited over 7 x days for a 30mins visit from an Origin Broadband Technician to install my Modem and connect WIFI. For 7 x days in a row they have promised then cancelled a Origin Broadband Technician visit to my apartment and instead delegated that Broadband Technician Visit to myself for over five hours of fault finding/trouble shooting: no nothing worked - then Origin Broadband tried to charge me a fee for services rendered! I now know a lot about Origin Broadband and if anyone wants an unqualified Technician to completely fail the process of installing your modem and wifi and make you pay a fee (ie Origin Broadband) then I’m your guy!”
“Terrible company, bad connections gave 2 months to sort it out. Still not sorted so I had to leave as I needed a reliable service that they said they were but clearly were not. They wanted to charge me £420.00 to leave. I left and told them they must not take any money from my account as this would be theft as I had not given them permission to do that.
They took it without my permission and I have made a complaint to OFCOM.
Please do not trust this company. Customer service is extremely poor, it takes about 30 minutes each time you need to speak to someone and when you do they answer the advice is questionable to say the least.
The connection was poor and sometimes non existent.
When I changed to another provider, I had no issues and have not needed to contact them at all since the change over.
I connected with the company via live chat, Telephone and email. None of these options were efficient. The only reason I gave one star is that there is no option for 0 stars.”
“The broadband and price is ok, my problem is, I'm a pensioner and dont get my pension till the 13th of the month, they insist on taking it on the 1st of the month when there is no money in the account, despite numourous calls from me requesting they take it on the 13th, they refuse to do this. So on this basis alone I'm cancelling the broadband, I'd sooner pay a bit more and they take the payment when my pension goes in the bank.”
“Dont bother with this company waste of time and money this service is poor I have a contact with them but had no internet of them march last year and naw it jan ive tryd to resolve the problem with then they dont answer the phone wen you ring and wen they do ring they wont your money no help wot so ever please read wot other people say and stay clear of origin Bewear”
