Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,199 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recieved exactly what I ordered with a prompt turnaround, and the best prices available.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Steven, Thank you for your wonderful review! We're delighted to hear that you received exactly what you ordered with a quick turnaround. Your recognition of our pricing means a lot, and we appreciate your support! Cheers!

Posted 5 months ago

“From start to finish very poor customer service. Had to get a refund in the end. Won’t be shopping here again”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Matt, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our customer service. It's important to us that our customers feel valued and supported throughout their shopping journey. We'll definitely look into this matter to ensure we can do better in the future. If there's anything more you'd like to discuss, please reach out. Cheers!

Posted 5 months ago

“Yet to install the water tank sensors, but when the package arrived the boxes were poorly protected and looked liked they had been previously opened.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Damien, Thank you for your review! We're sorry to hear about the condition of the packaging upon arrival. We take product protection seriously, and your feedback will help us ensure improvements in the future. We hope the installation of the water tank sensors goes smoothly, but if you need any assistance, please don't hesitate to reach out. Cheers!

Posted 5 months ago

“Products were generally ok, chair already has a bit fallen off the foot. 3 and a bit week delivery to suburban Adelaide... and sent in different lots, second tracking number not provided until a call was made to check up, but guy on phone was good. If you need stuff for a set date order accordingly”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Roger, Thank you for your review! We're glad to hear you found the products generally okay. However, we’re sorry to learn about the issue with your chair and the delivery delays. Your experience is important to us, and we’ll certainly address these concerns with our team to enhance our service. If you need further assistance, please don’t hesitate to reach out. Cheers!

Posted 5 months ago

“Ordered equipment listed as in stock, took about 5 weeks to be sent out”

Helpful Report

(Showroom) - Posted 5 months ago

“Excellent service and price”

Helpful Report

Posted 5 months ago

Hi Dale, Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with our service and pricing. Your satisfaction is our top priority, and we truly appreciate your support! Cheers!

Posted 5 months ago

“The products are as described. However, getting your order is another story. Placed my order and waited a week to see if there were any delivery updates. Ended up phoning them after a week and was told, "O, I can see your items are all in stock, I'll send this through to get picked and shipped". This was a week after the order was placed! If I didn't follow up, I'd love to know if this order would ever have been processed. It then took just over a week to be packed, processed, and delivered... from Brisbane to Brisbane.... so almost 2 and a half weeks from time of order to delivery for a set of radios and tyre deflators...”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Arno, We sincerely apologize for the delay you experienced with your order. We understand how frustrating this must have been. Your feedback is crucial as we aim to improve our shipping process. If you have any further concerns or if there's anything else we can assist you with, please reach out to our customer service team.

Posted 5 months ago

“Always fantastic to deal with, prompt and fantastic service. My business will continue using these folk! Well done!”

Helpful Report

(Showroom) - Posted 5 months ago

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that you've had a great experience with our service. It really means a lot to us that you plan to continue working with us. We appreciate your support!

Posted 5 months ago

“Good product and competitive pricing. Only negative was a few sharp edges on the cutouts”

Helpful Report

Posted 5 months ago

Hi John, Thank you for your thoughtful review! We're pleased to hear that you found our product to be good quality and competitively priced. We also appreciate your feedback regarding the sharp edges and will take it into account as we continue to improve our offerings. Your input means a lot to us!

Posted 5 months ago

“No problems with any of the process. Ordering is easy. Delivery was fast. Got exactly what I ordered. All good so far. I recommend this company 👍”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Trevor, Thank you for your wonderful review! We’re thrilled to hear that the ordering process was easy and that you received your order quickly. Your recommendation means a lot to us! Cheers!

Posted 5 months ago

“The poly water tanks i order was exactly what i wanted and at a very good price. Delivery was very slow but i'm still very happy all up.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Dave, Thank you for your great review! We're delighted that the poly water tanks met your expectations and were priced well. We appreciate your understanding regarding the delivery time. Your feedback is invaluable to us!

Posted 5 months ago

“Very easy to deal with and I received my goods in quick time.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Brian, Thank you for your fantastic review! We're glad to hear that you found it easy to deal with us and that your goods arrived quickly. Your feedback is greatly appreciated! Cheers!

Posted 5 months ago

“Very helpful.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Trevor, Thank you for your positive review! Your satisfaction is important to us and we appreciate your support! Cheers!

Posted 5 months ago

“From ordering online to pickup is very slow. 3 days before order was ready. Order was picked up not delivered”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Jeffrey, Thank you for your review! We appreciate your feedback regarding the online ordering and pickup process. We understand that waiting for your order can be frustrating, and we're continuously working to improve our efficiency. Cheers!

Posted 5 months ago

“The product that I paid for on 1/10/24 was clearly advertised as free shipping yet I was billed for shipping. I have previously brought this to your attention, I have not heard back from your company, hoping to hear back soon.”

Helpful Report

(Showroom) - Posted 5 months ago

“Good price and quick delivery”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Maurie, Thank you for your fantastic review! We're thrilled to hear that you found our prices competitive and our delivery speed to your satisfaction. Your support means a lot to us! Cheers!

Posted 5 months ago

“Good value”

Helpful Report

Posted 5 months ago

“Easy to order and plenty of stock very happy with the equipment iv purchased Thank you”

Helpful Report

(Showroom) - Posted 6 months ago

Hi Maree, Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that you're happy with your new equipment. Your support means so much to us! Cheers!

Posted 5 months ago

“Quality of product was acceptable. Price was very good. The cable was too short to go around the battery. Now the cable sits on top of the fuse box. Not ideal.ñ Flexible type cable expected, stiff one received. The lug on the cable provided didn't fit the isolator connection bolt. I had to make the hole bigger to fit. The isolator mounting slotted hole was slightly too small for standard (I think M8) bolt holes that come with Japanese cars in the engine bay.”

Helpful Report

(Showroom) - Posted 6 months ago

Hi Malaka, Thank you for your feedback! We're pleased to hear you found the quality and pricing acceptable. We understand that the cable length and fitting issues were not ideal, and we appreciate you bringing this to our attention. Your comments help us improve our products, and we will certainly take them into consideration. If there's anything else we can assist you with, please let us know! Cheers!

Posted 6 months ago

“STILL WAITING FOR YOU TO SUPPLY SANDFLAGS ORDERED MONTHS AGO AND PAID FOR BY THE WAY”

Helpful Report

(Showroom) - Posted 6 months ago

Hi Dan, We’re really sorry to hear that you’re still waiting for your sandflags order to arrive. Please reach out to our customer service team so we can assist you further. Thank you for your patience, and we appreciate you bringing this to our attention.

Posted 6 months ago

Outback Equipment is rated 4.2 based on 6,199 reviews