Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,199 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi guys. Product looks great. Just waiting to install it.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Daniel, Thank you for the fantastic 5-star review! We're delighted to hear that you think the product looks great. Once you get it installed, we'd love to hear your thoughts on its performance. Cheers!

Posted 5 months ago

“Will never buy from this company again, waited two weeks just to receive the wrong item after I paid express post, then they didn't issue a refund. Rubbish company.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Marcelo, We're genuinely sorry to hear about your experience. It’s understandably disappointing to receive the wrong item. We strive to provide a smooth shopping experience, and we regret that we fell short this time. Please reach out to our customer support so we can assist you further. Thank you for your feedback. Cheers!

Posted 5 months ago

“Never ended up getting the battery, took over a week for any correspondence, 2 more weeks to be told i was getting money back.. all up was a month turn around on something that was out of stock!!!”

Helpful Report

Posted 5 months ago

Hi there, We sincerely apologize for the inconvenience you experienced. It's frustrating when things don’t go as planned, especially with delays on your order. We're constantly working to improve our communication and stock management. If there's anything else we can help you with please don’t hesitate to reach out. Thank you for your understanding. Cheers!

Posted 5 months ago

“Use mainly for bore water and amazed what dirt and mud it stops.”

Helpful Report

Posted 5 months ago

Hi Ross, Thank you for your amazing 5-star review! We're thrilled to hear that our product is making such a positive difference with your bore water system. If you have any further questions or need assistance, don’t hesitate to reach out. Cheers!

Posted 5 months ago

“You need to let customers know that you don’t stock equipment you’re just a middle man so that there is no shonkyness when we pay for shipping. Cause if I pay for express post thinking I’m going to receive in 2 days that’s a farce. Because truth is it may take several weeks to come from your supplier. And that my friends is shonkier than a shithouse rat! I would never recommend your business to anyone as you take too long to supply equipment”

Helpful Report

(Showroom) - Posted 5 months ago

Hi David, Thank you for sharing your feedback. We understand your frustration regarding the shipping process. We're sorry to hear that we didn't meet your expectations this time and will be working on making our company policies and procedures clearer for our customers in the future. If you have any further concerns, please feel free to reach out. Cheers!

Posted 5 months ago

“Easy to order & delivery was very prompt”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Elayne, Thank you for your wonderful 5-star review! We're thrilled to hear that you found the ordering process easy and that your delivery was prompt. Your feedback means a lot to us, and we can’t wait to serve you again in the future. Cheers!

Posted 5 months ago

“Sadly over the last year the delivery times as stated in the website, dont seem to be adhered to, when questioned about the delay, i was told that item I ordered was out of stock, if i know this when ordering I can't choose to order a different product or accept the item might bel delayed. You guys need to identify items out of stock before your customers order them and you take payment.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Joan, Thank you for sharing your feedback. We genuinely apologise for the inconvenience you've experienced with our delivery times and stock availability. Your experience highlights important areas for improvement, and we’re committed to addressing these issues. We appreciate your understanding and hope to provide a smoother experience for you in the future. If you have any further concerns, please feel free to reach out. Cheers!

Posted 5 months ago

“I purchase so boar trailer tail lights recently which did not have a number plate light. I contact your team and they have told me that light is not available. No other options were given. I would like to return the light and get a refund. I am away a present and will be back home at the end of December. Hope you will assist. Phil”

Helpful Report

(Showroom) - Posted 5 months ago

“supplied a part for my 4 seasons hatch Part arrived broken thanks to Australia Post no questions asked re replacement except pic verifying little bit slow in getting it sent but it arrived eventually (intact) thanks !”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Ian, Thank you for your review! We're glad we could quickly assist you with the replacement after the unfortunate shipping situation. We appreciate your understanding and patience regarding the shipping time, and we’re pleased to hear the replacement part has arrived intact. If you need anything else, just let us know. Cheers!

Posted 5 months ago

“still waiting for my order no N1073795 which was ordered on 30/10/2024, and each time I ring in regards to this I just get fobb off, still have no idea when I will get my order and if I ring you I'll get the same responce, hold your breath you'll get some day not sure when, so I will not be dealing with you again”

Helpful Report

(Showroom) - Posted 5 months ago

“Description not clear what they are selling. Misleading.”

Helpful Report

(Showroom) - Posted 5 months ago

“Everything was great except the delay in dispatch and delivery and lack of notifications for tracking once dispatched. I would still make future purchases from Outback Equipment though.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Tamara, Thank you for your review! We're glad to hear that you enjoyed your experience with us, although we apologize for the delay in dispatch and delivery. We are continuously working to improve our processes and your feedback is invaluable. We're happy to know you still plan on shopping with Outback Equipment in the future. Cheers!

Posted 5 months ago

“Poor product quality Poor shipping services Poor packaging Little to no after sales support”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Ben, We're really sorry to hear about your experience with us. We’ll be looking into your concerns regarding shipping and packaging to ensure we make necessary improvements. If you have any further issues or need assistance, please feel free to reach out to our team. Cheers!

Posted 5 months ago

“Easy to order parts and fast delivery”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Steven, Thank you for your fantastic 5-star review! We're glad to hear that you found it easy to order parts and that the delivery was fast. We appreciate your feedback and look forward to assisting you again soon! Cheers!

Posted 5 months ago

“Guys I never receive my item 😔”

Helpful Report

Posted 5 months ago

Hey David, we are sorry to hear this! Please reach out to our customer service team at 1300 854 158 to assist with finding your order. Cheers!

Posted 5 months ago

“Very happy with process of order. Arrived quickly”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Russell, Thank you for your fantastic 5-star review! We're thrilled to hear that you were happy with the ordering process and that your order arrived quickly. Cheers!

Posted 5 months ago

“Perfect for my needs”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your fantastic 5 star review! We're thrilled to know that our gear perfectly fits your needs. Your satisfaction is our priority, and we look forward to helping you again in the future!

Posted 5 months ago

“you sent the correct equipment promptly”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Philip, Thank you for your wonderful 5 star review! We look forward to serving you again! Cheers!

Posted 5 months ago

“Hi Outback Equipment, Some honest feed back for my latest purchase . I’m now happy with my products from you guys. At first I was disappointed with the first contact after buying online and noticed that my product wasn’t sent until 1 week later, only to take 20 days from date of purchase to delivery to my house in Perth WA. Most other 4x4 companies can deliver products within a maximum of 12 days, usually 6-8 days. However after several phone calls and talking with staff I finally have all products and I’m happy….. I do like your online products and would love to continue to buy gear online from time to time. All I could say is if the company can speed up the delivery from purchase day and delivery time frame all would be good.😃👍 Kind regards, Pete.😃”

Helpful Report

(Showroom) - Posted 5 months ago

Hi Peter, Thank you for your honest feedback! We're glad to hear that you’re ultimately happy with your products. We sincerely apologize for the delay in delivery; your experience is important to us, and we’ll certainly look into ways to improve our processes. We appreciate your support and look forward to serving you again in the future! Cheers!

Posted 5 months ago

“I bought a Tuff Terrain Rock Hard Awning for my Toyota Prado Landcruiser, it’s great looking gear, well constructed and easy to install and use. It was a smooth and fast transaction with Outback Equipment. Also, bought Tuff Terrain deflators, well constructed and easy to use.”

Helpful Report

(Showroom) - Posted 5 months ago

Hi John, Thank you for your amazing review! We're delighted to hear that you're enjoying your Tuff Terrain Rock Hard Awning and deflators. We're also glad to have provided you with a smooth transaction experience. Your support is truly appreciated! Cheers!

Posted 5 months ago

Outback Equipment is rated 4.2 based on 6,199 reviews