Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.27

4.3 Rating 7,089 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok tonbe totally honest with you i.m very disappointed with the service you provided. I believe if you dont have the product in stock you should let the buyer know this before the transaction is complete. As the wait for the product is unnecessary when other stored have it on the shelves. Even when it is finally shipped from your store onto a courier they seem to take up to 3 days in the same city. Very poor customer service . Regards Bas”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Bas, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear about your experience with our service and the delays you encountered. We recognize how frustrating it is not to be informed of stock issues before completing an order and for the extended shipping times. Your feedback is crucial in helping us enhance our customer experience. If you have any additional concerns or require assistance, please do not hesitate to reach out to our customer service team. Best regards!

Posted 9 months ago

“Bought lights off your website, that you didnt actually have in stock, took weeks to post them then Couriers Please took 2 weeks to deliver. Don't sell stuff you don't have in stock! First & Last time buying anything here!”

Helpful Report

(Showroom) - Posted 9 months ago

Hi there, Thank you for taking the time to share your concerns. We're truly sorry that you encountered issues with your order and shipping delays. We understand how frustrating it can be to wait longer than expected for your items and for the courier service to add to that delay. Your feedback is invaluable, and we’re continuously working to improve our processes. If you have any further concerns, please reach out to our customer service team. Best regards!

Posted 9 months ago

“Very happy and helpful”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Peter, Thanks for the great review! We're thrilled that you found our team helpful. If you have any questions or need further assistance, don’t hesitate to reach out. Cheers!

Posted 9 months ago

“Product as described. Kept informed of progress and delivery.”

Helpful Report

(Showroom) - Posted 9 months ago

Hi there, Thank you for the fantastic 5-star review! We're thrilled to hear that the product met your expectations and that you appreciated the updates regarding your order. If you need anything else, feel free to reach out. Cheers!

Posted 9 months ago

“GREAT SERVICE AND ADVICE”

Helpful Report

(Showroom) - Posted 9 months ago

Hi there, Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and advice. Your satisfaction is our priority, so if you have any questions or need further assistance, we're here to help. Cheers!

Posted 9 months ago

“pumps are sufficent. 6 ordered, come in very large box with no packing to prevent damage during freight, pumps were not in boxes themselves.”

Helpful Report

(Showroom) - Posted 9 months ago

Hi there, Thank you for taking the time to share your experience with us. We're sorry to hear about the packaging issues you faced with your pumps. It’s important for us to ensure that our products arrive in good condition, and we regret that this did not happen for you. Your feedback is valuable as we strive to improve our shipping practices. If you have any further concerns or need assistance, please reach out to our customer service team. Best regards!

Posted 9 months ago

“Purchased 2 adjustable tables for a Xmas present and they arrived damaged. After many phone calls unattended get through and finally did, and 2 emails completed with invoice and pictures of damage and and completed return refund forms and a response said 3 to 5 business days( not including public holidays) I still have had no response So not happy Jan”

Helpful Report

(Showroom) - Posted 9 months ago

“Not a great experience, purchased an esky that came in a flat box and when popped out looked like it had fallen off the back of a truck. Left it open for 2 weeks and tried to add things in to push it out but remained damaged. Return process took 4 weeks to resolve and was only allowed a credit. I had purchased another esky in the mean time from this same provider as it was a Christmas gift and I was still not able to get a refund. Very disappointing, won’t be purchasing from this site again. I have emailed numerous times but they have just stopped returning my emails. I would have loved to just keep the first purchase but couldn’t give it as a gift in the state it was in.”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Kim, Thank you for your feedback, though we're truly sorry to learn about your disappointing experience. It’s unacceptable for you to receive a damaged item, and we understand how frustrating that must be. We want to assure you that your concerns are important to us, and we regret that you felt neglected in your attempts to reach out. If you would like to discuss this further or explore potential resolutions, please don’t hesitate to contact our customer service team. Best regards!

Posted 9 months ago

“I bought a Red Arc DC/DC 1220D charger. The price was very good and the delivery was prompt. Overall a good experience.”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Glenn, Thank you for the excellent 5-star review! We're glad to hear that you found our pricing and delivery to your satisfaction. If you need any further assistance, just let us know. Cheers!

Posted 9 months ago

“I bought online and they didn't post after 2 weeks.”

Helpful Report

(Showroom) - Posted 9 months ago

“We purchased a Companion evaporative cooler for our RV from Outback Equipment and wish we hadn’t. The cooler is ok- as long as it isn’t very hot. Kind of defeats the purpose doesn’t it? We need a cooler that cools when the temperature is 30 or more. Even in our compact, well insulated Sprinter van the cooler was unable to knock the temperature down even one degree! That’s not a typo - not even one degree. I sent Outback Equipment an email voicing my complaint more than two weeks ago and haven’t had a response. Not happy. Not with the cooler and not with Outback Equipment. We’d like a refund!”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Michael, Thank you for your feedback regarding the Companion evaporative cooler. We're truly sorry to hear that it hasn’t met your expectations, especially in warmer conditions, and we understand the frustration that comes with that. Your experience is important to us, and we sincerely apologise for the lack of response to your email. We aim to provide timely support, and it looks like we let you down this time. Please reach out to our customer service team so we can assist you further. Best regards!

Posted 9 months ago

“Good service. Price was OK. You met the due date for delivery. Only issue I have is the counter service takes a long time - way too long. Regards, Garry Torrens”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Garry, Thank you for your 5-star review! We're glad to hear you had a good experience with our service and delivery. We appreciate your feedback about the counter service if there's anything else we can assist you with, please let us know. Cheers!

Posted 9 months ago

“Please never use aramax as a delivery service. I have never had a good experience with them, I know they are cheap for you guys, but just let me pay more for postage and use AusPost. Thanks for you prompt dispatch though. 👍🏾”

Helpful Report

(Showroom) - Posted 9 months ago

Hi there, Thank you for your feedback and the 5-star rating! We appreciate your input on the delivery service, and we're always looking for ways to improve. If there's anything else we can do for you, please let us know. Cheers!

Posted 9 months ago

“It took 3 weeks for my original order to arrive, I ordered 8th Dec so to be expected with the Christmas rush. The item I ordered was the incorrect size. It arrived 6pm on Christmas eve, so quite a few days before I could speak to anyone. I emailed with my issue including photos and only recoeved the generic acknowledgement reply. I finally phoned them and spoke with someone who was helpful and emailed me a return slip. They could not ship the correct item until the original one arrived back to them, which took over a week despite me posting it the day I got the return slip email. They then email and say they don't have the correct size in stock and they would have to source it from their supplier. I am still waiting 6 weeks later for my item .”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Karen, Thank you for sharing your feedback with us. We're really sorry to hear about the issues you encountered with your order, especially given the timing around Christmas. It’s clear we did not meet your expectations, and we truly apologize for the inconvenience. We appreciate your patience throughout this process. If there's anything further we can do to assist you, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 9 months ago

“Good service”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Russell, Thank you for the fantastic 5-star review! If there's anything else we can assist you with, don't hesitate to reach out. Cheers!

Posted 9 months ago

“Saucepans are good so far no issues... 3.5 stars 🌟 Screw in pegs that's another story 🙄 😒”

Helpful Report

Posted 9 months ago

Hi Moz, Thanks for sharing your thoughts! We’re glad to hear that you’re satisfied with the saucepans. Sorry to hear the screw-in pegs didn’t meet your expectations. Your feedback is really valuable so please don't hesitate to reach out to our team with any further questions or concerns. Cheers!

Posted 9 months ago

“I bought a mount for starlink mini. It arrived quickly and works brilliantly. Rock solid and I'm able to remove the device easily. There was a bonus cap for the lead to use when its removed. I'm a very happy camper.”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Colin, Thank you for the amazing 5-star review! We're thrilled to hear that your mount for the Starlink mini is working brilliantly and that you found it easy to use. We appreciate your feedback and wish you many happy camping adventures ahead! If you need anything else, just let us know. Cheers!

Posted 9 months ago

“Very good and nice”

Helpful Report

Posted 9 months ago

Hello, Thank you for the wonderful 5-star review! If you need anything else, feel free to reach out anytime. Cheers!

Posted 9 months ago

“I was very disappointed ordered and paid for a product on 11th December for a Xmas present. Received item on 15th January.”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Fiona, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delay with your order and the disappointment it caused. Timely delivery is essential to us, and it's clear we fell short in your case. If you have any further concerns, please contact our customer service team, and we’ll do our best to assist you. Best regards!

Posted 9 months ago

“Items good, but delivery times were very long with only communication when l phoned them. I will purchase again but need to follow up frequently”

Helpful Report

(Showroom) - Posted 9 months ago

Hi Maree, Thank you for your feedback! We’re glad to hear that you found the items to be good. We sincerely apologise for the long delivery times you have experienced. Your input helps us strive for better service, and we hope to make your future experiences smoother. Cheers!

Posted 9 months ago

Outback Equipment is rated 4.3 based on 7,089 reviews