Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,199 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a Companion evaporative cooler for our RV from Outback Equipment and wish we hadn’t. The cooler is ok- as long as it isn’t very hot. Kind of defeats the purpose doesn’t it? We need a cooler that cools when the temperature is 30 or more. Even in our compact, well insulated Sprinter van the cooler was unable to knock the temperature down even one degree! That’s not a typo - not even one degree. I sent Outback Equipment an email voicing my complaint more than two weeks ago and haven’t had a response. Not happy. Not with the cooler and not with Outback Equipment. We’d like a refund!”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Michael, Thank you for your feedback regarding the Companion evaporative cooler. We're truly sorry to hear that it hasn’t met your expectations, especially in warmer conditions, and we understand the frustration that comes with that. Your experience is important to us, and we sincerely apologise for the lack of response to your email. We aim to provide timely support, and it looks like we let you down this time. Please reach out to our customer service team so we can assist you further. Best regards!

Posted 3 months ago

“Good service. Price was OK. You met the due date for delivery. Only issue I have is the counter service takes a long time - way too long. Regards, Garry Torrens”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Garry, Thank you for your 5-star review! We're glad to hear you had a good experience with our service and delivery. We appreciate your feedback about the counter service if there's anything else we can assist you with, please let us know. Cheers!

Posted 3 months ago

“Please never use aramax as a delivery service. I have never had a good experience with them, I know they are cheap for you guys, but just let me pay more for postage and use AusPost. Thanks for you prompt dispatch though. 👍🏾”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for your feedback and the 5-star rating! We appreciate your input on the delivery service, and we're always looking for ways to improve. If there's anything else we can do for you, please let us know. Cheers!

Posted 3 months ago

“It took 3 weeks for my original order to arrive, I ordered 8th Dec so to be expected with the Christmas rush. The item I ordered was the incorrect size. It arrived 6pm on Christmas eve, so quite a few days before I could speak to anyone. I emailed with my issue including photos and only recoeved the generic acknowledgement reply. I finally phoned them and spoke with someone who was helpful and emailed me a return slip. They could not ship the correct item until the original one arrived back to them, which took over a week despite me posting it the day I got the return slip email. They then email and say they don't have the correct size in stock and they would have to source it from their supplier. I am still waiting 6 weeks later for my item .”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Karen, Thank you for sharing your feedback with us. We're really sorry to hear about the issues you encountered with your order, especially given the timing around Christmas. It’s clear we did not meet your expectations, and we truly apologize for the inconvenience. We appreciate your patience throughout this process. If there's anything further we can do to assist you, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 3 months ago

“Good service”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Russell, Thank you for the fantastic 5-star review! If there's anything else we can assist you with, don't hesitate to reach out. Cheers!

Posted 3 months ago

“Saucepans are good so far no issues... 3.5 stars 🌟 Screw in pegs that's another story 🙄 😒”

Helpful Report

Posted 3 months ago

Hi Moz, Thanks for sharing your thoughts! We’re glad to hear that you’re satisfied with the saucepans. Sorry to hear the screw-in pegs didn’t meet your expectations. Your feedback is really valuable so please don't hesitate to reach out to our team with any further questions or concerns. Cheers!

Posted 3 months ago

“I bought a mount for starlink mini. It arrived quickly and works brilliantly. Rock solid and I'm able to remove the device easily. There was a bonus cap for the lead to use when its removed. I'm a very happy camper.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Colin, Thank you for the amazing 5-star review! We're thrilled to hear that your mount for the Starlink mini is working brilliantly and that you found it easy to use. We appreciate your feedback and wish you many happy camping adventures ahead! If you need anything else, just let us know. Cheers!

Posted 3 months ago

“Very good and nice”

Helpful Report

Posted 3 months ago

Hello, Thank you for the wonderful 5-star review! If you need anything else, feel free to reach out anytime. Cheers!

Posted 3 months ago

“I was very disappointed ordered and paid for a product on 11th December for a Xmas present. Received item on 15th January.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Fiona, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delay with your order and the disappointment it caused. Timely delivery is essential to us, and it's clear we fell short in your case. If you have any further concerns, please contact our customer service team, and we’ll do our best to assist you. Best regards!

Posted 3 months ago

“Items good, but delivery times were very long with only communication when l phoned them. I will purchase again but need to follow up frequently”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Maree, Thank you for your feedback! We’re glad to hear that you found the items to be good. We sincerely apologise for the long delivery times you have experienced. Your input helps us strive for better service, and we hope to make your future experiences smoother. Cheers!

Posted 3 months ago

“Really disappointed in the service from Outback equipment. After ordering an item that was listed in stock on 7/12/24. I didn't actually recieve it until 7/01/24. I was told that my order was dispatched on 11 December 2024 via Couriers Please but this wasn't the case and the supplier had only booked the pick up then I could have simply ordered it from the vendors site rather than through Outback Equipment but I foolishly understood that in stock meant in stock at the retailer but with Outback equipment they mean it is in stock at the manufacturers site. I would have expected some communication that the item was delayed or the reasons but we got nothing. The result meant I didn't get the item for Christmas and actually used it for Christmas like I intended. Based on the experience I am not sure I would use Outback Equipment again.”

Helpful Report

(Showroom) - Posted 3 months ago

“Package arrived very quickly. Fitted perectly. Thank you very much for prompt service.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi William, Thank you so much for the fantastic 5-star review! We're delighted to hear that your package arrived quickly and that it fitted perfectly. Your kind words about our prompt service mean a lot to us. If you need anything else in the future, just let us know. Cheers!

Posted 3 months ago

“Great products and Delivery was quick”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Paul, Thank you for your great review! We're really glad to hear that you’re happy with our products and that the delivery was quick. Your feedback is valuable to us, and we hope to see you again soon for your next order. Cheers!

Posted 3 months ago

“Products received in good time as ordered. Highly recommended seller.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Tim, Thank you for the fantastic 5-star review! We’re so glad to hear that your products arrived on time and that you’re happy with your purchase. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“Incredibly late postage.Product was ok.”

Helpful Report

(Showroom) - Posted 3 months ago

“Great to buy from sent out asap and at the right price”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Chris, Thank you for the wonderful 5-star review! We're thrilled to hear that you had a great shopping experience with us and that your order was sent out quickly at the right price. We truly appreciate your support. If you need anything else, don’t hesitate to get in touch. Cheers!

Posted 3 months ago

“I ordered three items and the items themslves are exactly what I wanted and at a reasonable price. But delivery was woeful. The items took 19, 22 and 25 days respectively from Brisbane to Melbourne. In comparison an item from another supplier took only six days Brisbane to Melbourne and it weighed 30 Kg.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Leonard, Thank you for your review! We’re thrilled to hear that you’re satisfied with the items and their prices. However, we sincerely apologize for the delay in delivery; we understand how frustrating it can be when orders take longer than expected. If you have any further concerns, please don’t hesitate to reach out. Cheers!

Posted 3 months ago

“One of the worst experiences I’ve ever had buying online. Been like pulling teeth to get any of my items. I’m still missing a part of my order even though I was guaranteed it would arrive before a certain date when I called to find out where my order was because it had been a month and I hadn’t even received tracking for shipping. I ordered this back in November and it’s mid January and I’m still waiting.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for bringing your experience to our attention. We're truly sorry to hear about the delays and the frustration you've faced with your order. It's important to us that our customers receive their items on time, and we understand how disappointing it can be when expectations are not met. Your feedback is essential for us as we strive to improve our services. Please don't hesitate to reach out to our customer service team directly at 1300 854 185 to assist with following this up. Best regards!

Posted 3 months ago

“I’ve purchased from Outback Equipment several times and had no issues with the products or quality. However, Aramex is your chosen courier and I’ve never had a delivery on time. I won’t purchase from Outback Equipment again - but that’s because of your courier ; not your products. I don’t know why companies put their reputations on the line by using a cheap courier. 7400 Google reviews on Aramex and 95% negative. Go figure.”

Helpful Report

(Showroom) - Posted 3 months ago

“Item as described, only difference was vents did not have a handle to turn to open (as per photo when ordered), it has a knob. Happy with product. Looks much better than our old ones that had yellowed and fan blades snapped off.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for the fantastic 5-star review! We're so glad to hear that you're happy with the product and that it looks much better than your old ones. We appreciate your understanding regarding the vent handle difference. If there's anything else we can assist you with, feel free to reach out. Cheers!

Posted 3 months ago

Outback Equipment is rated 4.2 based on 6,199 reviews