Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,199 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cracker cheers legends”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thanks for the awesome 5-star review! We love hearing your enthusiasm and appreciation for our products. If you ever have any questions or need support, we’re here to help! Cheers!

Posted 3 months ago

“I have just received an Maxxfan from this company and the delivery process was good there was a small delay for supply but then it arrived promptly cant recommend more highly”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Steven, Thank you so much for your fantastic 5-star review! We're delighted to hear that your delivery experience was smooth, and we appreciate your understanding of the initial delay. Your recommendation means the world to us! If you need anything else, feel free to reach out. Cheers!

Posted 3 months ago

“Excellent product pump very quite (not like the one I had on the van was very noisy) recommend Outback Equipment for excellent customer service 😊”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Eddie, Thank you so much for the fantastic 5-star review! We’re thrilled to hear you’re happy with the pump and that it operates quietly—comfort is key! If you ever need assistance or have questions in the future, just reach out. Cheers!

Posted 3 months ago

“Have had both good and bad experiences, but the bad outweighs the good. Ordered some parts in October or November and paid for express shipping. Turns out the parts weren't available or dispatched for about 2 weeks, and nothing on the website indicated they weren't available. When the parts turned up, they weren't as the pictures showed and again nothing to say the images were only indicative. I contacted OE asking how to return them and had no reply. I've since phoned 3 times with no answer only a message to send an email. 4 emails so far have gone unanswered. Would not recommend.”

Helpful Report

Posted 3 months ago

“Ordered 2 of the same thing by mistake they said I’ll only get store credit and the items weren’t in stock anyway so 3 week wait even though they were marked as in stock 3 phone calls later and a threat to tell PayPal to reverse the transaction only then did I receive a refund I’ll never shop with this mob again period”

Helpful Report

(Showroom) - Posted 3 months ago

“Brought some items as presents Produce purchased several items as presents and they were great, just as they had been presented as. Only issue was that they were sent with Aramex who lost the parcel for 2 weeks so it missed gift giving. Would not recommend using Aramex to send parcels.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Melissa, Thank you for the great 5-star review! We're so glad to hear that the items you purchased as gifts met your expectations. We sincerely apologize for the delays you experienced with Aramex and appreciate your feedback. We hope to see you again soon, and if you have any questions or need assistance, don’t hesitate to reach out! Cheers!

Posted 3 months ago

“Easy to deal with. great product knowledge and fast delivery”

Helpful Report

(Showroom) - Posted 3 months ago

Hi David, Thank you for the amazing 5-star review! We’re delighted to hear that you found our team easy to deal with and that our product knowledge made a difference. Fast delivery is something we pride ourselves on, so it’s great to hear we hit the mark! If you need any further assistance, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“Consistently the cheapest for the throttle controllers. Quick shipping and the products have always been high quality. I’ve purchase three times from Outback equipment so I highly recommend them.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for the amazing 5-star review! We're thrilled to hear that you consistently find us to have the best prices and that our shipping is quick. It’s great to know you've had such positive experiences with us. We appreciate your recommendations and look forward to serving you again! Cheers!

Posted 3 months ago

“Fast shipping and great service. 👍🏻”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for the fantastic 5-star review! Your support means a lot to us! If you ever need anything else, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“I received my order promptly and it was as described.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Lea, Thank you for the amazing 5-star review! We're delighted to hear that your order arrived promptly and matched your expectations. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“My experience is that Outback Equipment’s products are more expensive than other retailers, and their refund policy is rigid and unfair, even for immediate cancellations. Their business model seems focused on short-term profits rather than customer satisfaction or building a loyal customer base for repeat sales. I won’t be purchasing from them again and recommend others look for retailers that value their customers.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for sharing your concerns with us. We’re sorry to hear that you found our prices to be higher than expected and that our refund policy didn’t meet your needs. We strive to balance quality and customer satisfaction, and your feedback is crucial for us to improve. We appreciate your perspective and understand your decision. If there's anything we can do to assist you further, please don't hesitate to reach out. Best regards!

Posted 3 months ago

“Good product . To long to get it.”

Helpful Report

Posted 3 months ago

Hi Geoff, Thank you for your review! We're pleased to hear that you found our product to be good. We apologize for the delay in getting it to you, as we know how important timely delivery is. Your feedback is crucial in helping us improve our processes, and we appreciate your patience. If there's anything else we can assist you with, please let us know. Cheers!

Posted 3 months ago

“great products, great service and an easy to use online order website”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Shirley, Thank you for the amazing 5-star review! We're delighted to hear that you love our products and found our service top-notch. It's great to know our online ordering is easy to use for you. If there's anything more we can assist you with, just let us know. Cheers!

Posted 3 months ago

“Great, helpful and prompt service.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Karen, Thank you for the fantastic review! We're delighted to hear that you experienced 5-star service. If you need anything else or have questions in the future, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“Just what i ordered very quick delivery. Thanks”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for the wonderful 5-star review! We're so glad to hear that your order was just what you expected and that the delivery was quick. If you need anything else or have any questions in the future, feel free to reach out. Cheers!

Posted 3 months ago

“Very happy with purchase of Air Gazebo 3 and walls. Customer service not so great. When I called to query my payment, the person was not interested at all. But overall an ok experience with Outback Equipment.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Judith, Thank you for your review! We're glad to hear that you’re happy with your purchase of the Air Gazebo 3 and walls. We apologize for the experience you had with our customer service, as we strive to provide better support. Your feedback is important, and we’ll work on improving this aspect. Cheers!

Posted 3 months ago

“Items were fine, delivery took 3 weeks hence the one star rating. Communication was ordinary. Same with my previous order, only order off this company if your in no hurry for your products”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Mick, Thank you for your feedback. We apologize for the lengthy delivery time and the communication issues you experienced. We understand how frustrating it can be to wait for your items, and we are actively working to improve our delivery processes and customer communication. We appreciate your honesty, if there's anything we can do to help further, please feel free to reach out. Best regards!

Posted 3 months ago

“Parts took an extremely long time to get here... We sourced parts else where and completed the job before they showed up.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for taking the time to share your experience with us. We're sorry to hear that the parts took longer to arrive than expected, and we completely understand your frustration. We’re always working to improve our shipping processes, and your feedback is invaluable in helping us achieve that. If there's anything more we can assist you with, please feel free to reach out. Best regards!

Posted 3 months ago

“Great advice, and helpful customer support. Item fits perfectly and is a huge improvement!”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Brodie, Thank you so much for the fantastic 5-star review! We're thrilled to hear that our advice and customer support helped you out, and it's great to know the item fits perfectly and is a big improvement. We’re here for any future needs or questions you may have. Cheers!

Posted 3 months ago

“Equipment at a great price, easy to order and have delivered, great customer service.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Tony, Thanks for the amazing 5-star review! We’re delighted to hear that you found our equipment at a great price and that the ordering and delivery process was easy. Your kind words about our customer service mean a lot to us. If you have any more questions or need assistance, don't hesitate to reach out. Cheers!

Posted 3 months ago

Outback Equipment is rated 4.2 based on 6,199 reviews