Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,199 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product description not clear enough sadly cannot use item purchased as does not have a sail track attachment.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Fraser, Thank you for your feedback regarding the product description. We're sorry to hear that it wasn't clear enough for your needs and that you're unable to use the item as intended. Your comments are valuable to us, and we will strive to improve our descriptions to better assist customers in the future. If you have any further questions or need assistance, feel free to get in touch. Best regards!

Posted 3 months ago

“Good gear good service”

Helpful Report

Posted 3 months ago

Hi John, Thank you for the awesome 5-star review! We're delighted to hear that you found our gear to be good and our service to meet your expectations. Your satisfaction is our priority! If you need anything else, just let us know. Cheers!

Posted 3 months ago

“Haven’t received my order yet and I had ordered it way before Christmas”

Helpful Report

Posted 3 months ago

Hi Ryan, Thank you for your review, and we truly apologize for the delay in receiving your order. We understand how important it is to have your purchase delivered on time, and we’re currently working on enhancing our shipping processes to prevent this from happening in the future. If you have any further questions or concerns please don't hesitate to reach out to our customer service team directly at 1300 854 185. Best regards.

Posted 3 months ago

“Great service and prompt delivery.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for the wonderful 5-star review! We're thrilled to hear that you had great service and prompt delivery. It’s our aim to keep our customers happy, and your feedback means a lot to us. If you need anything in the future, just let us know. Cheers!

Posted 3 months ago

“Easy to deal with. Shipping was ahead of schedule. Items received in excellent condition. Pricing was the best on the market.”

Helpful Report

Posted 3 months ago

Hi Kyle, Thank you for the amazing 5-star review! We're delighted to hear that your experience was smooth with early shipping and that your items arrived in excellent condition. We always strive to provide the best pricing, and it’s wonderful to know you found us competitive. If you need anything in the future, don't hesitate to get in touch. Cheers!

Posted 3 months ago

“Awesome roof top tent way better than I thought it would be very comfortable and easy to install and setup”

Helpful Report

(Showroom) - Posted 3 months ago

“We bought 2 of the 12V ceiling fans. They wurk pretty well and move the air but they're quite noisey with a loud hum that comes and goes. I would probably get another brand in future as I have mates that have the other bands and they are quiet and preform just as well”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Lachlan, Thank you for sharing your thoughts on the 12V ceiling fans. We're pleased to hear they’re moving the air well for you! We understand that noise can be a concern, and we appreciate your feedback regarding the hum. Your input helps us identify areas for improvement. We hope you might give us another chance in the future, but we also understand looking at other brands can be a valid option. Best regards!

Posted 3 months ago

“Excellent service and prompt delivery of products.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Troy, Thanks for the fantastic 5-star review! We're so glad to hear that you experienced excellent service and prompt delivery. It means a lot to us to know you're satisfied. If you need anything else, just reach out. Cheers!

Posted 3 months ago

“Hi The parts were what I wanted, but the service I got from you guys was an absolute disgrace. I ordered the part on the 1st of December and i did not receive the part until the 28th December. I rang up on Friday the 6th and your customer service said that the part had been picked up all ready by the courier which was wrong as the confirmation said it was picked up the following Wednesday 11th December. I called on Tuesday the 10th and they said same thing it was already picked up which clearly was wrong again, after that I rang up numerous times and all you kept blaming was transport and Christmas, which is unacceptable as I ordered parts from far nth Queensland and Perth and received them within 2 weeks which was before Christmas as was needed. I asked your customer service to get back to me with an answer when I would be receiving the parts and had no reply from them.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Tim, Thank you for your feedback. We’re truly sorry to hear about the delays and lack of communication regarding your order. We understand how frustrating this must have been, especially during the busy holiday season. Your experience is important to us, and we are currently reviewing our processes to ensure we can provide better service and clearer updates in the future. Your patience is appreciated, and we hope to serve you better next time. Best regards.

Posted 3 months ago

“Took one week to receive an email to confirm they had my order. Couldn’t give a timeframe as to when it would be sent out. Order cancelled.”

Helpful Report

(Showroom) - Posted 3 months ago

“Outstanding product will definitely purchase more products from outback equipment”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Glen, Thank you for the fantastic 5-star review! We're so glad you think highly of our products and are excited to hear you’ll be purchasing more from us. If there's anything specific you're looking for or if you have any questions, feel free to reach out. Cheers!

Posted 3 months ago

“Excellent service goods arrived within a specified timeframe even though delays were expected during festive season.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi David, Thank you for the fantastic 5-star review! We're thrilled to hear that you received your goods on time, especially during the festive season. It’s great to know that our team could meet your expectations. If you ever need anything else, feel free to reach out. Cheers!

Posted 3 months ago

“In time have to get 2nd set as they are so good I use at home as well as caravan”

Helpful Report

Posted 3 months ago

Hi Marlene, Thank you for the fantastic 5-star review! We're overjoyed to hear that you love your gear so much that you're considering a second set. It's great to know our products are making a difference for you. If you need any help down the line, just reach out. Happy adventuring!

Posted 3 months ago

“Took 5 weeks for order to arrive with zero communication.”

Helpful Report

Posted 3 months ago

Hi Lee, Thank you for your feedback. We're really sorry to hear about the extended wait for your order and the lack of communication you experienced. We know how frustrating this can be, and your comments are important to us. We’re actively working on improving our communication and delivery timelines. We appreciate your patience and hope to provide you with a better experience in the future. Best regards.

Posted 3 months ago

“Very happy with our Aussie Traveller curved rafters. Prompt delivery. Quality product and good company to deal with”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for the wonderful 5-star review! We're delighted to hear that you're happy with your Aussie Traveller curved rafters and that you experienced prompt delivery. It's always great to know our customers find us a quality company to deal with. If you ever need assistance, just give us a shout. Cheers!

Posted 3 months ago

“Ordered a bimini for my boat in November. 7 weeks later and it still hasnt come”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Brad, Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your bimini and understand how frustrating it can be to wait longer than expected. We are committed to improving our shipping and communication processes, please reach out to the team via service@outbackequipment.com.au so that we can assist with looking into this for you. Best regards.

Posted 3 months ago

“Everything happened as it was supposed to. Thanks. Great result.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Gregory, Thank you for the wonderful 5-star review! We're delighted to hear that everything went smoothly and that you’re pleased with the results. If you need any assistance down the line, just let us know. Cheers!

Posted 3 months ago

“Delivery of item took over 3 weeks. No correspondence to say item wasn’t in stock.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Kurt, Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in delivery and for the lack of communication regarding your order status. We understand how important it is to keep our customers informed, and we're sorry we fell short in this instance. Your feedback is invaluable, and we’re committed to improving our processes to better serve our customers in the future. Best regards.

Posted 3 months ago

“Still waiting reply on not receiving water pump in my order”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Carl, Thank you for your review. We’re sorry to hear that you haven’t received your water pump yet and understand how frustrating this can be. We’re actively working to resolve such issues and would appreciate your patience as we look into it. If you need further assistance, please feel free to reach out. We’re here to help! Cheers!

Posted 3 months ago

“No customer service. Nobody answers emails sent to support. 2 hour wait for chat session. Will never purchase from OE again.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi David, We’re truly sorry to hear about your frustrating experience with our customer service. It’s unacceptable that your emails went unanswered and that you faced long wait times for assistance. Your feedback is invaluable, and we’re taking it seriously to improve our response times moving forward. Thank you for your comments, and we hope to do better in the future. Best regards.

Posted 3 months ago

Outback Equipment is rated 4.2 based on 6,199 reviews