Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,199 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited weeks after ordering an item. When I called to follow up I was told they were out of stock. Someone could have called to tell me or not taken my order to start with if they didn’t have stock. As I was waiting on it for a Christmas present. Disappointed.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Steve, We truly apologize for the wait you've experienced and understand how frustrating it is, especially when you're counting on a gift. It’s disappointing to hear that we didn’t communicate the stock issue proactively. Your feedback is invaluable, and we're working hard to ensure better communication and inventory management in the future. Thank you for sharing your experience, and we hope to serve you better down the road. Best regards.

Posted 3 months ago

“I ordered products at end of November for Xmas presents. When they hadn't arrived 3 weeks later and the courier wouldn't help I contacted Joel. He was great in chasing up their whereabouts and surprise...my package arrived 2 days later. Joel followed up with me as well which was unexpected but great customer support.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi there, Thank you for your wonderful 5-star review! We're so glad to hear that Joel was able to help with your order and provide excellent customer support. It's fantastic that your package arrived just in time! If you need anything else, don’t hesitate to reach out. Cheers!

Posted 3 months ago

“Goods as described fast delivery and a good price”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Wayne, Thank you for the great review! We're glad to hear that you found the goods as described and appreciated the fast delivery and good prices. Your feedback is invaluable, and we look forward to serving you again soon. Cheers!

Posted 3 months ago

“Awesome products with fast and easy delivery, will be using you guys again.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Craig, Thank you for the awesome 5-star review! We're delighted to hear that you loved our products and found the delivery fast and easy. Your support means the world to us, and we can't wait to serve you again soon. Cheers!

Posted 3 months ago

“very happy with the product and service”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Michael, Thank you for the wonderful 5-star review! We're so happy to hear that you're pleased with both the product and the service you received. Your support means a lot to us, and we look forward to assisting you again soon. Cheers!

Posted 3 months ago

“Online Purchase was super easy and product arrived overnight with courier.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Carrie, Thank you so much for the fantastic 5-star review! We're thrilled to hear that your online purchase was a breeze and that your product arrived so quickly. If you ever need anything else, feel free to reach out. Cheers!

Posted 3 months ago

“Excellent price and delivery.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Neil, Thanks for the fantastic 5-star review! We’re thrilled to hear that you found our prices excellent and that the delivery met your expectations. Your support means a lot to us, and we look forward to serving you again in the future. Cheers!

Posted 3 months ago

“Thank you for being so efficient with processing,very pleased with purchase”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Vanessa, Thank you for your fantastic review! We're thrilled to hear that you were pleased with our efficient service and your purchase. Your satisfaction is our priority, and we look forward to serving you again in the future. Cheers!

Posted 3 months ago

“cant remember what i got it must have been good”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Ian, Thanks so much for your 5-star review! If you ever need anything or have questions in the future, feel free to reach out. Cheers!

Posted 3 months ago

“A very frustrating state of affairs with the original pump Asked for support from manufacturer in Melbourne.......pump still not working Pulled apart the pump and looked new ! Received new pump and now fitted and working well Thank you”

Helpful Report

Posted 4 months ago

Hi Trevor, Thank you for your kind review! We're glad to hear that the new pump is working well for you. If you ever need any further assistance or support, please don’t hesitate to reach out. Cheers!

Posted 3 months ago

“Still awaiting delivery of goods from 1 /12.2024 Order no N1099072”

Helpful Report

Posted 4 months ago

Hey Mark, We are sorry to hear about the delay you have experienced with your order. We can see that this parcel was marked as delivered 8/1/25. Please don't hesitate to reach out with any further queries.

Posted 3 months ago

“Great products, customer service was easily accessed. Terrible dispatch/delivery time.”

Helpful Report

Posted 4 months ago

Hi Kane, Thank you for your feedback. We’re glad to hear you found our products and customer service accessible, but we’re truly sorry to learn about your concerns with the dispatch and delivery time. Your experience is important to us, and we are continuously working to improve our processes. If you’d like to discuss this further, please don’t hesitate to reach out. We appreciate your input and hope to provide a better experience in the future. Cheers!

Posted 3 months ago

“Half the price of our local businesses. Fast delivery. Great product, will be even better when we manage to fold it back up.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Tanya, Thanks for your great review! We're delighted to hear that you found our prices competitive and enjoyed the fast delivery. If you need any tips or assistance, just let us know. Cheers!

Posted 3 months ago

“Freight time / dispatch was a little excessive had to follow up on order”

Helpful Report

Posted 4 months ago

Hi Nathan, We’re sorry to hear that the freight time and dispatch process didn’t meet your expectations. We strive for timely delivery, and your feedback is essential in helping us enhance our service. If there’s anything specific you’d like to discuss further, please feel free to reach out. Thank you for sharing your thoughts, and we hope to improve your experience should you choose to shop with us again. Cheers!

Posted 3 months ago

“Cheers thanks for the product very happy and was the cheapest”

Helpful Report

(Showroom) - Posted 4 months ago

Hey Adrian, Cheers for the awesome 5-star review! We're stoked to hear you're happy with your product and got it at a great price. Your support means a lot to us, and we can't wait to see you back for your next visit. Thanks for choosing us!

Posted 3 months ago

“Easy to use website with a great variety of products at affordable prices”

Helpful Report

(Showroom) - Posted 4 months ago

Hi there, Thank you for your amazing 5-star review! We’re delighted to hear you found our website easy to use and enjoyed our variety of affordable products. Your satisfaction is our priority, and we’re excited to have you shop with us anytime.

Posted 3 months ago

“Very happy with the service,professionalism and back up after delivery,will use again definitely”

Helpful Report

(Showroom) - Posted 4 months ago

Hi John, Thank you for your incredible 5-star review! We're delighted to hear that you appreciated our service. Knowing that you feel supported after delivery means so much to us. We're excited to see you again for your future needs! Cheers!

Posted 3 months ago

“Yes very happy with the service.”

Helpful Report

Posted 4 months ago

“Very happy with the product and more importantly the timely service from Outback Equipment”

Helpful Report

(Showroom) - Posted 4 months ago

“Very happy with product”

Helpful Report

(Showroom) - Posted 4 months ago

Outback Equipment is rated 4.2 based on 6,199 reviews