Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,199 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very ordinary, sent the wrong product and took a long time to reimburse me, they have a policy to give a store credit, which I don’t think they can enforce, won’t deal with them again.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Rob, We’re sorry to hear about your experience with the wrong product and the reimbursement delay. Your feedback is crucial for us as we work to improve our service. If there's anything more you’d like to share or discuss further, please don’t hesitate to reach out. Cheers!

Posted 3 months ago

“I shouldn't go to this store, when I do, I always end up buying more things than I went there for ;o) Heaps of specials and a one stop shop for what I need. I will be back for sure, awesome crew as well, well done”

Helpful Report

(Showroom) - Posted 4 months ago

Hey Steve, Thanks for your fantastic 5-star review! We’re thrilled to hear that you enjoy our specials and find everything you need in one place. It’s great to know our team made a positive impression on you. We can’t wait to welcome you back for more shopping adventures!

Posted 3 months ago

“Very happy very friendly service, definitely a repeat customer thank you”

Helpful Report

Posted 4 months ago

Hi Ken, Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed our friendly service. Your satisfaction means the world to us, and we can't wait to welcome you back as a repeat customer. Thanks again!

Posted 3 months ago

“Service was tops and end result saved me a lot of searching around Brisbane for the required fix. Thank you”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Bob, Thank you for your wonderful 5-star review! We're so glad to hear that our service helped you save time and hassle. Your feedback truly motivates us to keep providing top-notch support. We look forward to assisting you again in the future!

Posted 3 months ago

“Great product and super quick delivery”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Larry, Thank you so much for your amazing 5-star review! We're delighted to hear that you enjoyed our service and products. Your kind words truly mean a lot to us. Cheers!

Posted 4 months ago

“Awsome service grear websive speedy delivery cannot complain 🙂”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Nikolas, Thank you for your amazing 5-star review! We’re so pleased to hear that you had a positive experience with us. Your support and feedback inspire us to keep delivering exceptional service and products. Looking forward to serving you again soon!

Posted 4 months ago

“Awesome service and an awesome product”

Helpful Report

Posted 4 months ago

Hi Jarred, Thank you for your fantastic 5-star review! We're thrilled to hear that you had an awesome experience with our service and product. Your support means everything to us, and we can’t wait to assist you again soon!

Posted 4 months ago

“Good Prices ,Good customer service as it took a little longer for delivery at Xmas but staff very understanding and helpful”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Craig, Thank you for your thoughtful review! We're glad to hear that you had a positive experience with us, especially during the busy holiday season. We appreciate your understanding and patience with the delivery times. We look forward to serving you again!

Posted 4 months ago

“Anderson cable I bought was wired backwards Lucky it didn't damage my mppt”

Helpful Report

Posted 4 months ago

“I made an order on November 25 2024 and I am yet to STILLLLL receive my order! Super unhappy with the service! It was a Christmas present and it’s now 2025!”

Helpful Report

Posted 4 months ago

Hi Buket, We’re truly sorry to hear about the delay with your order. We understand how much timely delivery means during the holiday season. Your feedback is important to us, if you can please reach out to our customer service team with an order number we hope to assist with sorting this out for you. Thank you for sharing your thoughts, and we hope to make this right for you as soon as possible. Cheers!

Posted 4 months ago

“Great company, spot on communication and good value. Highly recommend”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Anthony, Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great experience with our team and products. Your recommendation means a lot to us, and we can’t wait to help you again in the future!

Posted 4 months ago

“The product i ordered and paid for was not available. I was notified a week later which left too little time to source the product from someone else before my trip. There was also the delay in getting the funds returned.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Jason, I’m really sorry to hear about the unavailability of the product you ordered. It’s frustrating when things don’t go as planned, especially when you have a trip coming up. We appreciate your feedback, as it helps us improve our communication and processes moving forward. Thank you for letting us know about your experience, and we hope to serve you better in the future. Cheers!

Posted 4 months ago

“Great product , quick delivery”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Graham, Thank you for your fantastic 5-star review! We're thrilled to hear that you love the product and that it arrived quickly. Your satisfaction is what drives us, and we can't wait to help you with your future purchases!

Posted 4 months ago

“I ordered and paid for a small part for my caravan on a Tuesday and it wasn't picked and packed until Saturday. It took another week for me to receive it. Also i was overcharged on postage. I will not use you again or recommend you to anyone. This might be only one complaint to you but i am on a lot of f/b sites.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Neville, I’m really sorry that you were not satisfied with our handling times. It’s frustrating when things don’t go as planned, and we completely understand your disappointment. Your feedback is invaluable, and we’re actively working to address these concerns to ensure a better experience for everyone in the future. Thank you for sharing your thoughts, and we hope to regain your trust one day. Cheers!

Posted 4 months ago

“Shockingly bad experience! Their 'no refund for change of mind; store credit only', is a violation of the trust that Consumers have grown to expect from ecommerce. The item wasn't even in stock for 2 weeks. Then another 10 days waiting for delivery! Stay away!”

Helpful Report

(Showroom) - Posted 4 months ago

“In regards to my order of 16 chairs I originally ordered a directors chair, i bought 3 for work, then liked them so much at the discounted price i bought 16. They were from all the reviews I was so happy about i told my friends to buy. I was rung after ordering that these couldn't be supplied, as they couldn't get them so had to choose another product. I dropped the order to 9 and they were all really helpful through the process and all but I still feel they are not as good of quality that I'd hoped for. I'd seen pictures that were sent through for transparency but when sat in they just don't have the 180kg weight rating and quality of the ones I'd ordered nor are they as comfortable.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Ben, Thank you for taking the time to share your thoughts with us! We're glad to hear that you appreciated our team's assistance during the ordering process. We understand how disappointing it can be when products don’t meet expectations, especially after seeing positive reviews. Your feedback regarding the comfort and weight rating of the chairs is important to us, and we’ll take it into consideration as we strive to improve our alternative offerings. We hope to have the opportunity to serve you better in the future!

Posted 4 months ago

“They have everything you need for your caravan upgrades, everything I needed was in stock and was delivered quickly!”

Helpful Report

(Showroom) - Posted 4 months ago

Hey Steven, Thank you so much for the amazing 5-star review! We're thrilled to hear you found everything you needed for your caravan upgrades, and that it was all in stock with prompt delivery. Your satisfaction is our top priority, and we look forward to assisting you with your future needs!

Posted 4 months ago

“I have bought quite a few items from Outback Equipment of late and am impressed by the quality of the goods as well as the value for money.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Marc, Thank you so much for the wonderful 5-star review! We’re delighted to hear that you’re impressed with the quality of our products and the value they offer. We appreciate your support and look forward to serving you again soon!

Posted 4 months ago

“Overall I am fairly pleased with my recent online shopping experience with Outback Equipment. I have noticed a practice which appears to be becoming more common lately with some online sellers whereby they sell items which they don’t have in stock without making it clear that the items will be on back order until stock arrives. Very disappointing to find out after paying when the item could be bought elsewhere without delay. Several days after I placed my order I received a phone call from staff at OE to advise that due to an error and promised stock delivery which had not eventuated my order could not be supplied until stock arrived from overseas. I was not happy to have to wait as I had plans to use it ASAP. I did, however very much appreciate the phone call, accompanying apology and explanation rather than just to leave me to wonder as has happened with other sellers previously. The delay was longer than expected but I did eventually receive my order in good condition after a further hiccup with the courier where OE staff were not helpful in locating my parcel. Thank you Outback Equipment. I may give you another try when I need something else that you supply.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Gary, Thank you for taking the time to share your experience with us! We sincerely apologize for the inconvenience caused by the stock delay and appreciate your understanding regarding the situation. We're glad our team was able to keep you updated and that your order eventually arrived in good condition. Your feedback is important, and we’ll continue to work on improving our processes. We hope to serve you again in the future!

Posted 4 months ago

“If I could give zero stars, I would. Issues: - Terrible website (doesn't render well on desktop or mobile, latency, poor user interface, misleading specs). No apologies for misleading specs, instead blaming it on the manufacturer. - Mansplaining customer service rep who told me my CUB camper trailer couldn't be as small as I said it was. - Understaffing, so it took them 6 days to process a return - and only when I escalated it. - Understaffing, so it took them 4 business days (6 total days) to dispatch an order. - Terrible courier Aramex, who, after saying it would be delivered on a specific day, now simply says it's delayed. Do NOT buy from this provider!!!”

Helpful Report

(Showroom) - Posted 4 months ago

Hi, We're really sorry to hear about the issues you faced with our website and customer service. We completely understand how frustrating it can be when expectations are not met. Your concerns about the delays in processing returns and dispatching orders are noted. We appreciate your feedback on the courier service as well—this is not the experience we want for our customers. Thank you for sharing, and we hope to provide a much better experience in the future. Cheers!

Posted 4 months ago

Outback Equipment is rated 4.2 based on 6,199 reviews