Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,199 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for all our equipment although they didn’t all come together but that doesn’t matter thank you Very happy with service Garry Patmore”

Helpful Report

(Showroom) - Posted 3 months ago

“I received my 2 items. One was correct the other was not what I ordered. Have asked what to do about it a couple of days ago but still no answer?”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Steve, We’re truly sorry to hear about the mix-up with your order and the delay in our response. Your experience is important to us, and we understand how frustrating it can be when things don't go as planned. Please know that we are working hard to ensure issues are addressed more promptly. Thank you for your feedback, and we hope to regain your trust moving forward. Best regards.

Posted 3 months ago

“Living interstate, only took 5 days for delivery. Best service and great prices”

Helpful Report

Posted 3 months ago

Hi Gavin, Thank you so much for the amazing 5-star review! We're thrilled to hear that you received your order quickly and enjoyed our service and prices. If you have any questions or need assistance, don't hesitate to get in touch. Cheers!

Posted 3 months ago

“Ease of ordering online , prompt delivery, excellent prices.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Dawn, Thank you for the incredible 5-star review! We’re thrilled to hear that you found the ordering process easy and appreciated our prompt delivery and excellent prices. If you need anything else, just let us know. Cheers!

Posted 3 months ago

“Product and shipping very good. Dispatch from time of order to shipping info provided very slow. Was approx 2 weeks”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Nathan, Thank you for your feedback! We’re glad to hear that you were satisfied with the product and shipping. We apologize for the delay in dispatch and understand how important timely updates are. Your comments are valuable to us, and we’re continuously working to enhance our processes. We appreciate your patience and hope to serve you better in the future. Cheers!

Posted 3 months ago

“Good communication and a speedy delivery. Easy to fit once I worked out the system. Very good quality.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Peter, Thank you for the fantastic 5-star review! We're glad to hear that you experienced great communication and a speedy delivery. If you need any assistance in the future, feel free to reach out. Cheers!

Posted 3 months ago

“Yes very happy with those chairs.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for the awesome 5-star review! We're delighted to hear that you're very happy with the chairs. Your satisfaction is our top priority, so if you need anything else, don't hesitate to reach out. Cheers!

Posted 3 months ago

“Got my product in the end. Initially showed as shipped, but no tracking number available. Followed up once by website, twice by email. Never received a response, but after another week or two received a notice advising shipment was on the way.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for sharing your thoughts on your recent experience. We apologize for any confusion with tracking and the delay in communication. We understand how important timely updates are and appreciate your patience while your shipment was on its way. We're always here to assist, so please don’t hesitate to reach out if you need anything further. Cheers!

Posted 3 months ago

“all good cheers have good day ,nev”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Neville, Thanks for the great review! Wishing you a fantastic day as well! Cheers!

Posted 3 months ago

“I ordered life jackets in October 24 no communication was sent to inform me these weren't in stock I only found out as I rang twice and the 2nd time was told they wouldn't be available until February 2025 I asked for a refund and finally got it 2 weeks later as I needed the jackets for a holiday in November not good customer service.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Michelle, We are truly sorry to hear about the issues you faced with your order and the lack of communication regarding stock availability. It's understandable that you needed the life jackets for your holiday, and we regret that we weren't able to meet your expectations this time. Your feedback is very important to us, and we're committed to improving our customer service to prevent this from happening in the future. Thank you for sharing your experience, and we appreciate your understanding. Best wishes.

Posted 3 months ago

“Very dissatisfied. Poor service.”

Helpful Report

(Showroom) - Posted 3 months ago

“Initially I received the WRONG product! After sending the wrong one back, we finally received the correct item ☹️ Will not deal with outback equipment again!! POOR SERVICE”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, We sincerely apologize for the mix-up with your order. It's frustrating to receive the wrong item, and we understand how disappointing that must have been for you. Thank you for your feedback, and we wish we could have served you better. Best regards.

Posted 3 months ago

“Delivery was slow, definately wasn't the 4 business days that the website said, was nearly a week before I got confirmation of being sent then spent over a week in a store in Bendigo before finally being delivered, all up was about 22 days from order placement”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Stephen, Thank you for sharing your experience. We’re sorry to hear that the delivery timeframe did not meet your expectations. Your feedback is crucial to us, and we’re always looking for ways to enhance our service. We appreciate your patience and hope that you are enjoying your purchase now that it has arrived. Please reach out if there's anything else we can assist you with. Cheers!

Posted 3 months ago

“Great product competitive prices 👍”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Luke, Thank you for the fantastic 5-star review! We’re thrilled to hear that you’re happy with our product and found our prices competitive. Your support means a lot to us, and we’re here for any future needs. Cheers!

Posted 3 months ago

“Part was in stock, and at a good price compared to other stores.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Steve, Thank you for the fantastic 5-star review! We're thrilled to hear that you found the part you needed in stock at a great price. If you need anything else, please feel free to reach out. Cheers!

Posted 3 months ago

“Hello team. Thanks again for my mirrors they are great. Unfortunately the only thing missing is mirrors fold in like on my original ones but otherwise very pleased and the staff were also very helpful and friendly. Andy B.”

Helpful Report

Posted 4 months ago

Hi Andy, Thank you for the fantastic 5-star review! We're thrilled to hear that you're enjoying your new mirrors and found our staff helpful and friendly. If there's anything more we can do for you, just let us know. Cheers!

Posted 3 months ago

“I recently wrote to you to tell you that one of the mirrors was broken on delivery and have not had a response from you,we have since bought others and would not recommend now to any of our friends”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Joan, We sincerely apologize for the inconvenience you've faced with the broken mirror and the lack of response. This is certainly not the experience we wish for our customers, and we appreciate you bringing it to our attention. Your feedback is crucial, and we are actively working to improve our communication and support. We're sorry to hear that your faith in us has been affected, and we hope to have a chance to restore it in the future. Thank you for sharing your concerns with us. Best wishes.

Posted 3 months ago

“The product is good. The delivery took weeks not happy with that. I live in a Melb suburb not the moon.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Gordon, Thank you for taking the time to share your thoughts. We’re glad to hear you like the product, but we sincerely apologize for the delay in delivery. It’s certainly something we’re working to improve. We appreciate your understanding and hope your next experience with us is a much smoother one. Cheers!

Posted 3 months ago

“Arrived on time and in good condition. Good company to deal with.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi Alan, Thank you for your positive review! We're pleased to hear that your order arrived on time and in good condition. It's great to know you had a good experience dealing with us. If there's anything else we can assist you with, just let us know! Cheers!

Posted 3 months ago

“Outback equipment are so easy to deal with and there postage is is very reasonable and reliable with the tracking. The tow hitch, pin and locking pin are all very good quality.”

Helpful Report

(Showroom) - Posted 4 months ago

Hi John, Thank you for the wonderful 5-star review! We’re delighted to hear that you found our service easy to work with and that the quality of the tow hitch and accessories met your expectations. Your feedback means a lot to us, and we're here if you need anything else. Cheers!

Posted 3 months ago

Outback Equipment is rated 4.2 based on 6,199 reviews