Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,199 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very solid and works great, the only thing to complain about is the Hitch lounge could be longer to stop side movement”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Sean, Thank you for the fantastic 5-star review! We're glad to hear that you find the equipment solid and working great. We appreciate your feedback about the Hitch lounge length and will keep this in mind for future. Cheers!

Posted 3 months ago

“Product is great. Post time not so great. No notification that there was a low stock problem until I emailed 2 wks after ordering and paying. 6 week wait for the MSA mirrors to get from Qld to Perth. Neede them before they arrived, to tow van for holidays.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Raymond, Thank you for your feedback. We're glad to hear that you liked the product! However, we sincerely apologise for the inconvenience you experienced with the post time and lack of notifications regarding stock levels. Your comments are valuable to us as we continually strive to improve our service. If there's anything else we can assist you with, please let us know. Best regards!

Posted 3 months ago

“Sales people at the warehouse were very helpful The lady that I spoke to on the phone earlier in the morning was not very helpful. Didn't know details of her job and was a little rude, in my opinion”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Mal, Thank you for your feedback. We're happy to hear that our warehouse team was able to assist you effectively. However, we're sorry to learn about your experience over the phone. Your comments will help us improve our service. If you need further assistance, please don't hesitate to reach out. Best regards!

Posted 3 months ago

“PRODUCTS ARRIVED WITH NO DAMAGE ONLY COMPLAINT IS IT TOOK 3 WEEKS TO GET THEM”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for your review. We’re glad to hear that your products arrived without damage, but we apologize for the delay in getting them to you. If there's anything else we can assist you with, please feel free to reach out. Best regards!

Posted 3 months ago

“Good at sending daily emails regarding their products/specials but very slow regarding returns/exchanges. Inadvertantly I ordered the wrong product, apparently. I want to exchange for the right product. They have been very slow in responding. They are telling me that I can only get a store credit and they will not refund as it was "Change of Mind" my mistake. It was not change of mind, I thought that I ordered the Premium product PPV but apparently I ordered the standard product PCV. I only want to swap over for the same product but the better quality one?”

Helpful Report

(Showroom) - Posted 3 months ago

“I ordered a cover for my boat, the site never said it was out of stock. Got no updates from out back equipment after a week tried calling 8 times and sent 4 emails, with no reply, drove from the Sunshine Coast to the warehouse in Acia ridge to be told it wasn’t in stock. Explained I just drove 3hr round trip which could have all been avoided if they answered my phone calls or emails. Won’t be ordering from outback equipment again.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Jason, Thank you for sharing your experience. We're truly sorry to hear about the lack of communication regarding your order and the inconvenience caused by your trip to our warehouse. We understand how frustrating it can be when expectations are not met, and your feedback highlights areas where we can improve. We do try to get to all calls as quickly as we can but understand that sometimes during busy periods we do miss some so we do apologise for this. We’re committed to providing better service and will take your comments into account. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. Best regards!

Posted 3 months ago

“Pretty happy. Although the markings on the deflators are no where near accurate so it was a case of figuring out wat 15psi on the deflator actually was etc”

Helpful Report

(Showroom) - Posted 3 months ago

Hi, Thanks for taking the time to share your feedback! We're glad to hear you're pretty happy overall. We appreciate you pointing out the issue with the deflator markings; we'll certainly take that into consideration for future improvements. If you have any further questions or need assistance, feel free to reach out. Cheers!

Posted 3 months ago

“31 day delivery time little to no correspondence from your company at all, could not contact the courier at all it was quite a bad experience overall.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Gregg, Thank you for your feedback. We're sorry to hear about the delays and lack of communication you experienced with your order. Your experience is important to us, and we understand how frustrating it can be not to have the information you need during the delivery process. We’re continually working to improve our services and will take your feedback into account. If you have any further questions or concerns, please feel free to contact our customer service team at service@outbackequipment.com.au Best regards!

Posted 3 months ago

“Very happy with outback. Best price I found and quick delivery. All great quality parts and hoses. All around happy”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Samuel, Thank you for the amazing 5-star review! We're thrilled to hear that you found our prices competitive and enjoyed the quick delivery. It's great to know you're happy with the quality of our parts and hoses. If you need anything else, feel free to reach out. Cheers!

Posted 3 months ago

“All the team are very easy and professional to deal with.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Robert, Thank you for the fantastic 5-star review! We're thrilled to hear that you found our team easy and professional to work with. Your feedback is greatly appreciated! If you need anything in the future, don't hesitate to reach out. Cheers!

Posted 3 months ago

“Great product, great to deal with. Easy online purchasing and good communication. Everything is delivered in a good time.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Neil, Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our online purchasing. If you need anything else, just let us know! Cheers!

Posted 3 months ago

“I will Avoid Outback Equipment in future. I received remarkably slow delivery, no communication of why there was unforeseen delays. It seems they sold me equipment they didn’t have in stock to sell? Poor communication when I queried the delay and a really disappointing experience trying to contact them for an explanation. Phone system was basically useless and a very unproductive computerised menu system ensured I was disappointed before I even managed to not get through to a person. When I finally got a call back days later, the staff were quite removed from engagement and it seems to me that low pay for the workers has attracted low quality effort from an over worked crew. Please don’t contact me again.”

Helpful Report

Posted 3 months ago

“Excellent customer service”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Ron, Thanks for the awesome 5-star review! We're so glad to hear you had a great experience with our customer service. Cheers!

Posted 3 months ago

“Still waiting on my free gift . And haven’t installed maxx The delivery was good .”

Helpful Report

Posted 3 months ago

Hi Lynette, Thank you for your review. We appreciate your patience regarding the free gift, and we're glad to hear the delivery went smoothly. If you're still awaiting your gift please reach out to our customer service team. We're here to help! Best regards!

Posted 3 months ago

“Recently purchased the supa peg deflappers for the caravan. Very happy with the product.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for the fantastic 5-star review! We're so glad to hear that you're happy with your product. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, don't hesitate to reach out.

Posted 3 months ago

“good products delivery took ages order wasn’t even picked and sent until over a week after i ordered”

Helpful Report

(Showroom) - Posted 3 months ago

Hi there, Thank you for your review. We're glad to hear you were satisfied with our products, but we sincerely apologize for the delay you experienced with your delivery. It’s important to us that our customers receive their orders promptly. If there's anything else we can help you with, please don't hesitate to reach out. Best regards!

Posted 3 months ago

“An air compressor and tyre pressure gauge were purchased as a Christmas present on 14-Dec. Price was good and the two items in stock in Brisbane. Delivery to Brisbane was advised 1-3 days with potential delays due to Christmas. An email was received 3 days after order placement, to confirm the items on their way. Enquiries were sent to both Outback Equipment and Aramex prior to Christmas to determine the whereabouts and expected timing of the delivery. Outback Equipment defaulted to the courier and Aramex didn’t respond. It took nearly 2 weeks (30-Dec) for Aramex to register the delivery in their tracking system and the items arrived more than two weeks after Christmas on 7-Jan. The items that were purchased as a gift, arrived in the original air compressor box which was tattered and worn and ultimately could not be given as a gift. Instead of packing the items in a manner to protect them, the air compressor box was opened and the tyre gauge placed inside. This resulted in me purchasing the same gift elsewhere to present on Christmas day and the two items returned to Outback Equipment for credit. The very poor delivery service was not credited. Overall, this was a disappointing experience that is not typical of past purchases from Outback Equipment.”

Helpful Report

(Showroom) - Posted 3 months ago

Hello, Thank you for taking the time to share your experience with us. We’re sorry to hear that the delivery of your order did not meet your expectations. We understand how frustrating it can be to face delays and to receive items that are not in gift-ready condition. Please know that your feedback regarding the packaging and delivery process is invaluable to us, and we will certainly take it into account as we strive to improve our services. If you have any further concerns or if there’s anything else we can assist you with, we invite you to reach out to our customer service team. Best regards!

Posted 3 months ago

“Good product at a good price”

Helpful Report

(Showroom) - Posted 3 months ago

“Brought a 40 litre polyurethane tank easy install, good price, quality materials.”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Luke, Thanks for the awesome 5-star review! We're thrilled to hear that you found the 40 litre polyurethane tank easy to install and appreciate the quality of the materials at a good price. Your feedback means so much to us! If you need any further assistance or have questions, don't hesitate to reach out. Cheers!

Posted 3 months ago

“Live in the PILBARA, Great service, product and delivery highly recommend OE”

Helpful Report

(Showroom) - Posted 3 months ago

Hi Guy, Thanks for the fantastic 5-star review! We're delighted to hear that you enjoyed our service, product, and delivery. Your recommendation means a lot to us! If you ever need anything else, feel free to get in touch. Cheers!

Posted 3 months ago

Outback Equipment is rated 4.2 based on 6,199 reviews