Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,195 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,195 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item acceptable but delivery unacceptable. Ordered product 19th October and received 29th November. 6 weeks for postage of a small lock is unreasonable.”

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Posted 3 years ago

“hi the 10 amp power board with 15amp lead , power board through out even with a 100mm grinder [allso with van ] lead ok .”

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Posted 3 years ago

“Goes out of balance quiet often”

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Posted 3 years ago

“Good range of products but communication and shipping wasn't great”

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Posted 3 years ago

“not impressed, After almost six weeks I have still not received my order, Australia post advised to contact you to do a follow up to which I have sent a number of emails but never had a reply. Very quick to take my order and payment but after sales service is appalling. Will never deal with this company again”

Helpful Report

Posted 3 years ago

“Did not receive all seat covers. Had to make 2 calls then had to wait while supplier was called to find out the missing seat covers were not in stock and not due till 2022. Disappointed that I was not informed of the above before I had to make 2 calls.”

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Posted 3 years ago

“The paint tin I received was bent, and when I opened it, it had rust around the top, the paint was still ok though. The aluminum vent was bent the corner. In general poorly packaged for postage. Too much effort to send back. Disappointed ☹️”

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Posted 3 years ago

“Your method of using aust post is pathetic Other similar items we ordered the same day came two days later due courier We have been advised aust. Post will be delayed again I will be reluctant to purchase from you in the future Peter lyons”

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Posted 3 years ago

“Have not received my flat hose ordered and paid for early last month. Simon”

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Posted 3 years ago

“Dies in a matter of seconds when in the cold and wind”

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Posted 3 years ago

“Have order from you in the past and you have being very prompt with getting order out and delivered, but this time it took you a week to process order and I have not received my purchase which is coming up to a month now.”

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Posted 3 years ago

“Ordered MSA mirrors and they turned up in a reasonable time and are a good product but ordered a roof rack a few days later and have waited almost 4 weeks for delivery and no accurate tracking is provided.”

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Posted 3 years ago

“Delivery took forever as did the reply to my multiple emails following up for some info on where my order was. Not very impressed at all!”

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Posted 3 years ago

“the screws provided for the anti flap system were all bent so we had to go & buy some new screw very inconvenient only to then opened the support rafters & no screws provided so back to the shops to buy more screws product is great but would not buy from here again as i was only offered to be sent out some more screws seriously!”

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Posted 3 years ago

“Ordered a throttle controller After waiting a week for delivery to The Gap Brisbane the wrong part was sent out. Part No on invoice was correct but part sent did not match”

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Posted 3 years ago

“Mentioned my time frame issues. Got told it would be fine. Took three times the amount of time. No reason or update ether.”

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Posted 3 years ago

“I still have not received my goods pretty disappointing”

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Posted 3 years ago

“Ordered recovery boards which was showing instock at time. Unfortunately for reason they can’t explain they didn’t send them but happy took my money. It was only after I called regarding tracking information wasn’t available they told me these were returned to stock. This was to a Father’s Day present from the Kids that didn’t happen. No sorry or hey we can do this for you. Ultimately got refund a couple off days later.”

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Posted 3 years ago

“Sent the wrong parts, didn’t really apologise, until I pushed the point of sending the right ones. Won’t send the right parts until they pick up the wrong parts, which is another week from when they dropped the wrong parts off. Why can’t they pick them up when they deliver the right parts? They don’t trust we will give them back! Nice customer penalty for your f$@k ups!”

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Posted 3 years ago

“I'm yet to receive purchase of uhf aerial and hand piece, unable to track it down??”

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Posted 3 years ago

Outback Equipment is rated 4.2 based on 6,195 reviews