Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.25

4.3 Rating 7,710 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 15th March 2026

523

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Products that when added to Cart you would assume were in Stock. Paid, Receipt was Sent, waited a week and did not yet have a Tracking Number so thought give them a call to see where my order was up to. Was told order had been Dispatched and should have Tracking Number within 24hrs. That didn’t happen and few days later called again and was told AGAIN that it had indeed been Dispatched but after the few days I waited so not received any Tracking Number. AGAIN I call, put on hold and waited while the fellow on the Phone asked his “manager” to where it’s Status was. AGAIN was told it was Dispatched and their Courier had picked it up the afternoon before, and we’ve just started moving Warehouses, but as I was about to hang up, the person who took the call last words were “Good Luck” yeah right, so I Contacted Courier via several emails and was told they had not picked up anything addressed to myself from Outback equipment. So AGAIN call them and asked to speak to someone who can tell me as to why I’d been lied too that it had been Dispatched 3 times but the Courier had not picked it up. This is the reply “ Sometimes our Courier doesn’t use the Barcode to identify where it’s going until they get back to their Warehouse” what a load of rubbish, AGAIN lied to. I then told him that if I have to make another phone call to them it will be from the Department of Fair Trading. I then get and excuse that in fact it had not been sent but it will leave this afternoon. AGAIN lied to. Call the very next day with a complaint number from DFT in hand. All of a sudden all these apologies start as to why my Purchases had not been sent, load of rubbish. Even had a friend drive past both addresses I was given, one the neighbour to there Coopers Plains said they’d left a month ago. I eventually got my Products, but as for service, they have none. Word of WARNING DO NOT PURCHASE FROM OUTBACK EQUIPMENT!!!”

Helpful Report

Posted 4 years ago

“From lying to me about the 5% new customer discount to knowing whether or not a winch will comply with a bullbar's weight rating, the people on the other end of the email or internet are simply useless. There are plenty of places to source our 4WD equipment, this place does not deserve our business.”

Helpful Report

Posted 4 years ago

“This has been a terrible experience for me. I was told by a staff member that the firepit was a flat pack and when I received it it was not. (Now it won’t fit in our caravan) After multiple follow ups they agreed for me to send it back and reimburse me for the item and postage. I had to purchase bubble wrap go to post office Etc. Big inconvenience. I have since been reimbursed for the item but not for the postage. This took way too much follow up from my end. The staff should know the products they are selling. If a mistake is made that’s ok, but just fix it promptly. I will never purchase from this company again and will be letting everyone in the 4WD forums I’m apart of to be warned of Outback Equipment. Now I’m left to raise a dispute to get my money back.”

Helpful Report

Posted 4 years ago

“Over two months still haven’t received product even though it’s been in WA for the last week”

Helpful Report

Posted 4 years ago

“Purchased a tent online. Said delivery was around 7 days. A week later still hadn’t heard anything about it being dispatched. Called up and they said hopefully will send the following day and may take up to a further 10 days for delivery. Had to cancel the order.”

Helpful Report

Posted 4 years ago

“Haven’t received goods yet. Bought on 4/5/22”

Helpful Report

Posted 4 years ago

“This is the WORST customer service I have ever come across in all my years purchasing and selling online. They never get back to your emails which leaves you no option other than to get Paypal involved. The Goods eventually arrived after 5 weeks from the purchase date. if I had known it was going to take this long I would have purchased elsewhere I WILL NEVER DEAL WITH OR RECOMMEND OUTBACK EQUIPMENT to anyone.”

Helpful Report

Posted 4 years ago

“Paid express post & it took over a week to get item, have used the bike cover once & it has torn where the hockey strap is, not happy as it wasn't cheap.”

Helpful Report

Posted 4 years ago

“If you buy from these guys you’ll be waiting a very long time for your item if it should be sent by Their lousy courier service Do yourselves a favour and read there reviews Better still get it sent Aust Post. Had I read the reviews I would never had bought from them”

Helpful Report

Posted 4 years ago

“No wrong product was sent out still waiting to get fixed”

Helpful Report

Posted 4 years ago

“I still have not received my item”

Helpful Report

Posted 4 years ago

“So my order was placed on 18th of March and as 0f 29th April it is still transiting to Perth. So, I have had other deliveries from the eastern states and they get here within a reasonable time.”

Helpful Report

Posted 4 years ago

“Would not recommend if you require a quick delivery still no package after 6 weeks”

Helpful Report

Posted 4 years ago

“My order hasn't arrived and no response even after sending a email through their contact section of their website. Should be a section below saying was your order delivered.”

Helpful Report

Posted 4 years ago

“Still waiting on my delivery”

Helpful Report

Posted 4 years ago

“Whilst on the face of it, it looks like goods were sent, but that was over a month ago, still not recieved. Have contacted but no reply, mor from courier. I very much doubt i will purchase anything from you again.”

Helpful Report

Posted 4 years ago

“After six weeks we still don’t have delivery - just a wee bit different to the estimated delivery date!”

Helpful Report

Posted 4 years ago

“The couriers you use are an absolute disgrace. Still waiting on my delivery that hasn’t arrived. Outback equipment promised delivery before Easter as I needed it to go away with for Easter. Aramex can’t tell me where it is after 7 phone calls and messages they can only tell me now it’s delayed somewhere between Brisbane and Melbourne. Not good enough. I will be requesting a full refund from either yourself or eBay, as I had to go and buy another one on Thursday afternoon so I could go away. Tracking no is QJ0001173280 I was almost committed to buying a 4wd winch but I won’t be buying anything from you while you use Aramex. No fault of you people, you have done the right thing -it’s your courier company. Regards. GeoffJohnson”

Helpful Report

Posted 4 years ago

“Took a lot longer than expected and told on the phone fire delivery still missing fittings called up and told it was in a separate shipment. Never came. Poor communication. Just be honest with time lines”

Helpful Report

Posted 4 years ago

“I am surprised I was asked to post a review since I had possibly the worst online experience with OE and I buy online quite a bit. I purchased 2x products early Jan, after a month I followed it up and was told they were waiting on stock from the supplier. Another month later I followed up and wa s told they no longer deal with the supplier and I will be refunded. The refund was short so I had to follow up again to get the rest refunded. Not once in this process did they advise me they didn't have the stock I paid for, nor that it was delayed, nor that it was cancelled. Shame, I like supporting smaller businesses over the big players.”

Helpful Report

Posted 4 years ago

Outback Equipment is rated 4.3 based on 7,710 reviews