“Absolutely rubbish customer service they have stolen my warm home discount money
I still haven’t received it yet I put in a official complaint to the department and I still haven’t receive any calls back from them whatsoever that was in January I would avoid this energy company
They will rob you blind”
“Terrible company, called many times in the past regarding payments etc… receive a different answer every time. Staff seem like they are reading a script and have no idea what to do to help customers. Every time I call up there is no consistency in answers, they say that each member of their staff is wrong and that I should listen to them only?!? Honestly such a shambles”
“Told by ovo that broken electric meter is not their problem - no electricity since Thursday, so what we supposed to do now? They say Northern power grid should sort it out but they only deal with stuff outside the property. Local councilor was told by ovo they don't work weekends, and no overnight cover in the week
Don't even consider using ovo there's no one there when something goes wrong - no heating, no lights, no hot drinks, no hot food, gas central heating doesn't work without electric for the pump.
Anyone got any ideas?”
“Never heard so much flannel from the ceo of ovo you conning loads of people from you previous appointed jobs Mr bhati you should resign and the founder of ovo should relenquish all rights and close the business and be honest about the tax havens you use to off set your money from your other business imagination industries your a con man taking advantage of the poor your a horrible man only thinking about yourself and no one else your a charlitan and a liar (my opinion)”
“Unbelievably inefficient. They keep sending estimates, even though I send readings, they put the price up 400% without warning. I'm trying to move to another provider but cannot get a final bill.”
“Halelujah ! At last , after the most awful miserable stressful experience we have left this awful crooked company.
We were transferred by SSE ,no choice, we had nothing but rip off bills.
We submitted a reading each month on their designated day and yet still had an estimated bill. No amount of phone calls or letters would change the amounts and always more than we used.
It went on for 18 months trying to sort it out, we were abroad for three weeks in May 23 yet apparently we owed £255. if we didnt pay they would send bailiffs to the door.
Everything except the fridge freezer was switched off.
We paid , never got the money back even on our final bill we owed them money we were overpaying always.
Avoid this company .Do not even risk it.
They will be investigated down the line, for certain.
do not touch them with a bargepole!”
“Terrible customer service, they don't know what they're talking about, don't know what they are doing, every time you ring you get a different answer, hours of time wasted on phone or their online chats, I wouldn't give them a one star. Avoid at all costs, they are bare faced liars promising delivery of a card the next day, to be told on the next day we can't do that, the card arrived over a week later, no gas because of it. No apologies absolutely shocking, they need to be gone, I'm a calm person but even I ended up shouting down the phone to them as they don't listen!!!!!! I've reported them to ofgem, the stress they have caused is unacceptable.”
“They are the worst people to deal with i pay direct debit 324 per month i was promised that i would not go above 300 per month they take my payment about 12 each month then they try again my payment about 28 each month i fed up with them they don't deal with they customer complaints”
“Advisor unable to tell me my usage
Hung up phone
Billing team going to contact me
If a company cannot sort out a billing enquiry immediately there is something wrong with the system.
Also told what is on my bill on line is incorrect.”
“I never use again OVO energy supplier because of charging extra all the time always more then amount of usage and called them 10 times and Cityzen advisor knows what was happened they took off amounts off extra charge when I spoke with them and after hang out phone and again that amount of money came up honestly one of worth energy supplies customers service is horrible a lot of Indian or Asian answers the phone and nothing changed end of phone call. I would not recommend this supplier. Stolen money very smart from customers pocket.”
“I live in a 2 bedroom bungalow with my partner, we both work shifts and have no children.
Initially we were paying £200 a month for gas and electricity, this shot up to £500 a month in the winter with no reason why!
In the app it states a recommended amount of £304 a month to “keep my account healthy” and lone behold I’m still in debit as they shot the price up once more conveniently just before the price cap comes in…
I have gone with Utility warehouse now and they have charged us £150 to leave. Showing our annual statement of usage to UW they have stated our usage should be around £200 not over £450.
Should be wearing a mask and a striped jumper.”
“I've just been charged £2950 for 3 months electricity/ gas. These guys are obviously having a laugh. I've never had a bill like that in my entire life and I'm 53. This is terrible, I suffer from anxiety and depression and this is out of order! I can't sleep because of it. I've rang them in the past because they've messed up my bill and their customer service are the worst I've ever known. They're unhelpful and rude and have the worst attitude I've ever come across!. My 1 star rating is only there because you've got to rate something. My actual rating is 0 stars!!!!!”
“I had been with Ovo since SSE and I paid £71-00 per month gas and electric I moved this week from a 1 bed flat to sheltered accommodation I phoned to ask them to transfer they said a new agreement at this accommodation was £102-00 per month I told them to stuff it and at 6 pm on my mobile some woman phoned and talked me in to paying on demand I was so tired stressed I reluctantly agreed. She gave me a new account number etc which apparently on OVO nobody had heard of. I have emailed 2 and in the meantime I have cancelled my DD because I don’t trust them and I told them that I am at the moment with BG with do seem to be a little cheaper I was so amazed that a jump from 1 bed flat to another £31 different when I asked why she told me it was the area. These people need looking into by the police they are not a company rip of merchants.”
